INDIANAPOLIS, Jan. 16, 2020 /PRNewswire/ -- Simon®, a
global leader in premier shopping, dining, entertainment and
mixed-use destinations, announced the expansion of the Happy
Returns service to additional participating centers to enable more
shoppers to return online purchases at Simon Guest Services
locations for immediate refunds.
"Simon is excited to expand Happy Returns at our centers as we
continue to meet and exceed our consumers expectations," said
Andy Hutcherson, Senior Vice
President of Innovation and Customer Experience, Simon. "This
popular service makes it easy and convenient for our guests to
return and exchange merchandise, while also enjoying the latest
offerings from Simon's retail, dining, and entertainment tenants –
all in the same trip."
The pilot program began in 2017 at five Simon shopping
destinations around the country, and with the recent expansion are
now in 52 locations, giving Simon the largest network of Return Bar
location in the shopping center industry.
"We are thrilled to expand with Simon, given the high-quality
service experience shoppers receive from the concierge at these
properties," said David Sobie,
Co-Founder of Happy Returns. "Simon is our largest shopping mall
relationship, and together we are demonstrating that online returns
are an opportunity to delight shoppers and enable sustainable
reverse logistics."
Shoppers can return or exchange items from select online
retailers at Simon Guest Services at participating centers, for an
immediate credit. Items are accepted without packaging or labels,
so shoppers don't need to pack, ship, and wait for refunds. This is
another example of how shoppers can combine their mall visits with
other activities as part of their trip chain, which lowers
greenhouse gas emissions associated with shopping. As shown in
Simon's recent study conducted with Deloitte, mall shopping
can be up to sixty percent more environmentally sustainable than
online shopping.
To find the full list of Simon locations that offers the Happy
Returns service, click here.
About Simon
Simon is a global leader in the ownership
of premier shopping, dining, entertainment and mixed-use
destinations and an S&P 100 company (Simon Property Group,
NYSE:SPG). Our properties across North
America, Europe, and
Asia provide community gathering
places for millions of people every day and generate billions in
annual sales. For more information, visit simon.com.
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SOURCE Simon