SAN FRANCISCO, Sept. 19, 2018 /PRNewswire/ -- Genpact (NYSE: G),
a global professional services firm focused on delivering digital
transformation, today announced the launch of Cora CommandCenter, a
cloud-based product that improves performance of an enterprise's
digital workforce by reimagining how companies govern and monitor
automation operations.
Cora CommandCenter centralizes robotic process automation (RPA),
intelligent automation, and workflow orchestration into a single
view across locations, systems, and functions, providing visibility
that companies have never had before. Management can see
performance and productivity across operations, all in one place,
with advanced analytics that drive predictive insights aligned to
business outcomes.
By proactively tracking bot operations – 24 hours a day, seven
days a week – Genpact helps protect companies' technology assets
and drive greater return on investment. Cora CommandCenter can
increase effectiveness of automation initiatives, while also
dramatically reducing the time business and technology teams need
to manage their digital workforce.
"One of the single largest shifts in the industry is the move
from an entirely human workforce to a combination of people and
machines," said Sanjay
Srivastava, chief digital officer, Genpact. "Many
executives don't realize that a digital workforce requires just as
much – if not more – management as a human workforce. As
companies expand the use of bots, the questions are around
governing and monitoring performance, especially when integrating
hybrid automation solutions. Cora CommandCenter answers these
questions. It aggregates governance across leading RPA solution
providers, improving operations of critical processes with the
necessary controls."
Mitigates risk, improves security and compliance
Genpact Cora CommandCenter uses best-in-class security and data
encryption technologies, which helps companies mitigate risk and
improve compliance in automation and artificial intelligence (AI)
implementations. User-friendly dashboards with auditing and
analytics tools deliver predictive insights across business units,
processes, and RPA solutions. Machine learning-enabled exception
and incident management provides real-time push alerts.
By easily monitoring bot performance, task queueing, system
livelihood, and process completions, across a wide range of RPA
solutions and use cases, Cora CommandCenter facilitates scalability
to speed digital transformation. Moreover, the product helps free
up staff to focus on growth initiatives such as identifying new
revenue streams and improving customer service.
Digital transformation for competitive growth
Cora CommandCenter is part of Genpact's ongoing strategy to
drive digital-led innovation and digitally-enabled intelligent
operations that help clients drive more meaningful business impact.
Genpact has automated approximately 100 million transactions,
identifying new ways of working that drive strategic business
results. Genpact helps companies around the world unlock areas for
competitive growth, achieving more than $325
million in annual savings and an average 40 to 50 percent
increase in productivity for clients with RPA and intelligent
automation initiatives.
For example, a global food and beverage company's teams can now
take on more strategic roles to improve customer service since
Genpact helped automate 80 percent of invoices and 65 percent of
help desk queries. Cora CommandCenter monitors key performance
indicators to insure the digital workforce delivers quality results
that align with strategic growth initiatives. The collections and
cash automation delivers 90 percent of transactions with 99 percent
accuracy, and RPA has lowered processing costs per invoice by 60
percent.
Cora CommandCenter is powered by Genpact Cora, a modular,
AI-based platform that accelerates digital transformation at scale.
The platform has capabilities in natural language understanding,
conversational AI, computer vision, deep learning, big data, data
science, data engineering, machine learning, RPA, ambient
computing, dynamic workflow, and software-as-a-service. Genpact
Cora allows companies to easily integrate advanced technologies,
all delivered through a mature application program interface and
open, flexible architecture.
Visit Genpact's website to learn more about how Cora
CommandCenter and Genpact Cora help enterprises speed digital
transformation to grow their business. See Genpact's products in
action at booth 200 at the AI Summit in San Francisco, where Genpact is a premier
sponsor and Srivastava has a keynote speech on September 19.
About Genpact
Genpact (NYSE: G) is a global professional services firm that
makes business transformation real. We drive digital-led innovation
and digitally-enabled intelligent operations for our clients,
guided by our experience running thousands of processes for
hundreds of Global Fortune 500 companies. We think with design,
dream in digital, and solve problems with data and analytics. We
obsess over operations and focus on the details – all 80,000+ of
us. From New York to New
Delhi and more than 20 countries in between, Genpact has the
end-to-end expertise to connect every dot, reimagine every process,
and reinvent companies' ways of working. We know that rethinking
each step from start to finish will create better business
outcomes. Whatever it is, we'll be there with you – putting data
and digital to work to create bold, lasting results – because
transformation happens here. Get to know us at Genpact.com and on
LinkedIn, Twitter, YouTube, and Facebook.
For more
information:
|
Danielle
D'Angelo (Genpact Media
Relations - Global) danielle.dangelo@genpact.com
+1 914-336-7951
|
|
Siya
Belliappa (Genpact Media Relations - India)
siya.belliappa@genpact.com +91
- 98231333
|
|
Laura
Brooks (for Genpact
U.K.) Laura.Brooks@peppercomm.com +44
207 680 7113
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SOURCE Genpact