MELVILLE, N.Y., Nov. 16, 2017 /PRNewswire/ -- Honing in on
its enterprise service and support expertise to create one,
collaborative team environment, Canon U.S.A., Inc., a leader in digital imaging
solutions, unveils its state-of-the-art Customer Solutions Center
for enterprises of the future. Designed to elevate the Company's
end-to-end service and support capabilities needed in today's
connected world, the center provides Canon's dealer partners with
the necessary tools, systems, and resources to help resolve
customer concerns quickly and efficiently.
"At first glance, it is well apparent that Canon's new Customer
Solutions Center pushes the boundaries through this
forward-thinking, integrated lab," says Canon U.S.A. service partner Mr. Mark Marturano, senior vice president of support
services, LDI Color Toolbox. "The biggest challenge for dealers
lies in providing complete, end-to-end solutions support. Seeing
this facility first-hand proves Canon listens to the needs of its
dealers, taking real-time diagnostics and predictive maintenance to
a whole new level."
The Customer Solutions Center includes technical support,
engineering, and development teams, all working together within one
location and employing cutting-edge technologies that helps the
teams to deliver enhanced solutions support quickly to dealers, and
in turn customers, across the enterprise, production, large format,
image capture, and desktop imaging product lines.
The collaborative nature fosters an environment well-equipped to
handle integrated platform support across software, devices,
workflow solutions, and networks. The center additionally features
built-in sets that resemble the equipment configurations of Canon's
major accounts to enable its engineers and specialists to
efficiently reproduce their environments in the lab and work
directly with its dealers to help facilitate repairs and/or create
tailored customizations.
"Service is a differentiator for Canon among its competitors,"
says Leroy Farrell, vice president
and general manager, engineering services and solutions division,
Business Imaging Solutions Group, Canon U.S.A., Inc. "Our focus is always the
customer, and our goal is to enhance the customer's experience with
Canon solutions. This new collaborative and creative Customer
Solutions Center brings this concept to life."
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc.,
is a leading provider of consumer, business-to-business, and
industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately
$29 billion in global revenue, its
parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S.
patents granted in 2016.† Canon U.S.A. is committed to the highest level of
customer satisfaction and loyalty, providing 100 percent U.S.-based
service and support for all of the products it distributes in
the United States. Canon
U.S.A. is dedicated to its
Kyosei philosophy of social and environmental
responsibility. In 2014, the Canon Americas Headquarters secured
LEED® Gold certification, a recognition for the design,
construction, operations and maintenance of high-performance green
buildings. To keep apprised of the latest news from Canon
U.S.A., sign up for the Company's
RSS news feed by visiting www.usa.canon.com/rss and follow us on
Twitter @CanonUSA. For media inquiries, please contact
pr@cusa.canon.com.
†Based on weekly patent counts issued by United
States Patent and Trademark Office.
Canon U.S.A.
website:
http://www.usa.canon.com
For sales information/customer
support:
1-800-OK-CANON
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SOURCE Canon U.S.A., Inc.