ibex Wins Gold Award As Top BPO Services Exporter in Pakistan
February 21 2024 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today announced that it has received a Gold award in the
category of Top Exporter in the BPO services sector by the Pakistan
Software Export Board (PSEB). ibex was also recognized for being
one of the Largest Exporters for IT/IT-enabled services in
Pakistan. The awards were presented at the Annual Export Awards
2024 Ceremony on February 13 in Lahore, Pakistan, by the Federal
Minister for IT and Telecom, Dr. Umar Saif.
The Government of Pakistan, realizing the importance of the IT
industry in the development of a country’s economy, founded PSEB in
1995 to bolster the IT Sector of Pakistan by extending all possible
help to prospective foreign and domestic investors and to software
companies operating in Pakistan. This is the first year PSEB
recognized companies which achieved the highest export revenue
growth in the past six months.
“This achievement speaks volumes about the dedication of ibex
and shows the immense potential of Pakistan's IT and IT-enabled
services industry,” said Nadeem Elahi, Regional Head for Pakistan,
Middle East and North Africa at ibex. “ibex Pakistan is proud to
lead the way in BPO and IT export growth, the creation of thousands
of employment opportunities for our youth and hence economic
development in the country. ibex will continue to help reshape the
image of Pakistan by showcasing the immense talent of our youth to
the world.”
ibex’s IT development team of more than 400 professionals based
in Pakistan is focused on developing next-generation AI-enabled
customer experience (CX) solutions, including ibex’s Wave iX
platform, which helps many of the world’s leading companies
digitally transform their CX to deliver greater automation, channel
preference, and customer insights while increasing customer
satisfaction. ibex Pakistan employs more than 6,000 professionals
across its nine locations in Karachi, Lahore and Islamabad.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/f7ac5579-faa0-4618-8f3e-7277885f4b3a
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
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