Global CX Leader Continues Its Expansion Across Latin America with Latest Launch in Paraguay
May 09 2024 - 10:00AM
Business Wire
Paraguay’s President, Santiago Peña, Joins
Alorica for the Grand Opening, Making Paraguay the 19th Country to
Add to the Company’s Growing Footprint
Alorica Inc., a global leader in customer experience (CX)
solutions, announced today the opening of its newest contact center
in Ciudad del Este, Paraguay to support the double-digit growth the
organization has been achieving year over year in the region. This
expansion marks a significant milestone as Ciudad del Este remains
an untapped ideal market for global-scale CX providers. As part of
its accelerated geo-diversification strategy, Alorica aims to
leverage the Brazilian Portuguese-speaking talent pool in Paraguay,
enabling the company to offer its tech-enhanced services to a wider
clientele while creating hundreds of local jobs and further
solidifying its presence in Latin America and the Caribbean.
The inauguration of the new site not only creates career
opportunities to highly skilled local talent, but also contributes
to Paraguay’s robust economy. The launch event, held last week,
welcomed Paraguay President Santiago Peña, who expressed his
enthusiasm in Alorica’s investment in the country and its people's
professional development.
With thriving operations in now nine countries across the
region—boasting a workforce of nearly 20,000 employees—Alorica has
established itself as a key player in the industry as well as a
recognized employer of choice. The company is Great Place to Work®
certified in five Latin American countries and consistently exceeds
the world-class industry standard for employee satisfaction by
achieving ~90% eNPS (employee Net Promoter Score).
Jose Ramirez, Alorica’s President of Latin America and the
Caribbean, highlighted the benefits that the new office brings to
businesses catering to a global customer base. "We are confident in
the digital solutions and customized service capabilities we
provide at scale to our clients, rooted in operational expertise
and global best practices. Our presence in Paraguay also reaffirms
Alorica’s commitment to empowering the local workforce so that they
remain motivated and innovative in delivering for customers
worldwide," said Ramirez.
Already making strides in the local market, Alorica has hired
over 100 locals to provide CX support for one of the largest online
retailers in the world. Spanning over 25,000 square feet across two
floors, the new site is strategically located at the popular Plaza
City shopping center, further providing employee-friendly amenities
and supporting the city’s economic development.
“Our investment in Paraguay is a direct reflection of the
tremendous success we’re seeing in Latin America,” stated Max
Schwendner and Mike Clifton, Alorica’s Co-CEOs. “We’re proud of the
diverse top talent we employ in the region and globally. Our people
are the best in the business; they’ve got the skills, creativity
and determination to fuel our award-winning culture of engagement
and outstanding performance that strengthen our reputation as a
trusted partner every day.”
About Alorica
Alorica creates insanely great digital customer experiences at
scale. Our team of 100,000 solutionists, technologists and
operators partner with global brands and disruptive innovators to
deliver digitally charged, tailored interactions customers crave.
With a track record of creating long-term loyalty, Alorica brings
actionable insights, proven processes and CX leadership that
deliver outcomes critical to clients’ objectives, whether they’re
focused on digital optimization, customer engagement or market
expansion. Our digital practice— Alorica IQ—designs, integrates and
optimizes best-of-breed technology solutions across the customer
experience to improve service and increase operational efficiency.
Alorica drives CX innovation for the best clients around the globe
from its award-winning operations in 19 countries worldwide. To
learn more, visit www.alorica.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240509585135/en/
Media Contact: Sunny Yu; Alorica Inc. Sunny.Yu@alorica.com