S1 Enterprise and Verint Systems Announce Partnership to Aid Financial Institutions in Workforce Optimization
June 24 2008 - 8:00AM
PR Newswire (US)
S1 Enterprise's Branch and Call Center Solutions Combine with
Verint's Impact 360 Workforce Optimization Solutions to Help
Financial Institutions Forecast Teller, Platform and Call Center
Staffing Needs NORCROSS, Ga. and MELVILLE, N.Y., June 24
/PRNewswire-FirstCall/ -- S1 Enterprise, a division of S1
Corporation (NASDAQ:SONE) and a leading provider of multichannel
financial services software, and Verint Systems Inc. today
announced a partnership agreement. Under the terms of the
agreement, S1 Enterprise will offer the Verint(R) Witness
Actionable Solutions(TM) Impact 360(R) Workforce Optimization
capabilities as part of its S1 Teller, S1 Sales & Service and
S1 Call Center application suite. "Staffing needs in branches and
call centers ebb and flow based on the day of the week, seasonal
fluctuations, current promotions and other factors," said Darryl
Demos, senior vice president and general manager, Verint Witness
Actionable Solutions' enterprise solutions group. "The detailed
data collected by the S1 Enterprise applications, along with our
robust enterprise workforce optimization solutions, make it
possible for branch and call center managers to forecast staffing
requirements, especially as they relate to service-level goals." S1
Enterprise's solutions, built on J2EE technologies, consolidate and
store customer data from multiple channels on a common platform. By
leveraging this data, the addition of Verint Witness Actionable
Solutions' Impact 360 capabilities gives institutions the ability
to look at historical activities to determine which and how many
employees need to be on duty on a given day and time at the teller
line, the platform and in the call center. "Proper staffing is
imperative because it has such a great impact on the quality of
service and containment of costs," said William A. Proctor, senior
vice president and general manager of S1 Enterprise's branch and
call center business. "For too long, financial institutions have
had to rely on guesswork and manual processes to plan for their
labor needs. With the S1 Enterprise Platform consolidating complete
transactional data in one repository, and Impact 360 bringing
automation to forecasting and managing workloads, we anticipate
that banks will have better control over their budgets and the
service they provide." About S1 Enterprise More than 100 banks and
three million consumer, small business, and corporate users
worldwide rely on S1 Enterprise solutions to access and manage
their financial information. A division of S1 Corporation
(NASDAQ:SONE), S1 Enterprise is a leading provider of integrated
banking solutions that deliver financial service providers a
holistic view of their customers whether online, in the branch or
in the call center. Additional information about S1 Enterprise is
available at http://www.s1enterprise.com/. About S1 Corporation S1
Corporation delivers customer interaction software for financial
and payment services and offers unique solution sets for financial
institutions, retailers and processors under three brand names:
Postilion, S1 Enterprise and FSB Solutions. Additional information
about S1 solutions is available at http://www.s1.com/,
http://www.postilion.com/, http://www.s1enterprise.com/, and
http://www.fsb-solutions.com/. About Verint Witness Actionable
Solutions Verint(R) Witness Actionable Solutions(TM) is the leader
in analytics-driven workforce optimization. Its solutions are
designed to help organizations capture customer intelligence,
uncover business trends, discover the root cause of employee and
customer behavior, and optimize the customer experience. From
contact centers to remote office, branch and back-office
operations, its award-winning, next-generation Impact 360(R)
Workforce Optimization suite is the industry's most unified
solution set - featuring quality monitoring and recording,
workforce management, speech and data analytics, customer feedback
surveys, performance management and eLearning. Impact 360 helps
organizations improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises. About
Verint Systems Inc. Verint Systems Inc. (VRNT.PK), headquartered in
Melville, New York, is a leading provider of actionable
intelligence solutions for an optimized enterprise and a safer
world. Today, more than 10,000 organizations in over 150 countries
rely on Verint solutions to perform more effectively, build
competitive advantage and enhance the security of people,
facilities and infrastructure. Visit http://www.verint.com/. S1
Corporation Forward-Looking Statements This press release contains
forward-looking statements within the safe harbor provisions of the
Private Securities Litigation Reform Act. These statements include
statements with respect to our financial condition, results of
operations and business. The words "believes," "expects," "may,"
"will," "should," "projects," "contemplates," "anticipates,"
"forecasts," "intends" or similar terminology identify
forward-looking statements. These statements are based on our
beliefs as well as assumptions made using information currently
available to us. Because these statements reflect our current views
concerning future events, they involve risks, uncertainties and
assumptions. Therefore, actual results may differ significantly
from the results discussed in the forward-looking statements. The
risk factors included in our reports filed with the Securities and
Exchange Commission (and available on our web site at
http://www.s1.com/ or the SEC's web site at http://www.sec.gov/)
provide examples of risks, uncertainties and events that may cause
our actual results to differ materially from the expectations we
describe in our forward-looking statements. Except as provided by
law, we undertake no obligation to update any forward-looking
statement. Verint Systems Inc. Forward-Looking Statements This
press release contains "forward-looking statements" within the
meaning of the Private Securities Litigation Reform Act of 1995,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see the Company's Current Report on Form 8-K filed
with the Securities and Exchange Commission on September 10, 2007,
as supplemented by our Current Reports on Form 8-K filed on
November 5, 2007, January 16, 2008, and April 9, 2008. The forward-
looking statements contained in this press release are made as of
the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ. VERINT, the VERINT
logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE,
STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG,
WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE
EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE,
BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC
logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are
trademarks and registered trademarks of Verint Systems Inc. Other
trademarks mentioned are the property of their respective owners.
DATASOURCE: S1 Corporation CONTACT: Nancy McCluney, Senior Product
Marketing Manager of S1 Enterprise, +1-404-923-6112, ; or Eden
Anderson of Verint Witness Actionable Solutions, +1-858-270-9955,
Ext. 26, Web site: http://www.s1.com/ http://www.verint.com/
Copyright