WNS Named a Leader by NelsonHall for Customer Experience Services in Energy & Utilities
March 27 2019 - 9:56AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading global Business
Process Management (BPM) company, has been ranked as a ‘Leader’ in
NelsonHall’s NEAT vendor evaluation for overall Customer Experience
(CX) in Energy and Utilities (E&U). According to the report,
WNS delivers both immediate benefits and the ability to meet future
client requirements on the strength of its deep domain expertise,
dedicated technology platforms, advanced analytics, and digital
transformation capabilities.
“We are pleased to receive this recognition of our
differentiated positioning in helping Energy and Utilities clients
deliver superior customer experience. For the E&U sector, we
have created unique solutions across meter-to-cash, social media,
digital voice assistance, connected home, and IoT. Our ability to
innovate and “co-create” unique offerings with our clients is
helping them drive digital transformation and improved competitive
positioning,” said Keshav R. Murugesh, Group CEO, WNS.
Ivan Kotzev, Lead CX Services Analyst, NelsonHall, said, “WNS’
dedicated tool stack with domain platforms, proprietary sector
maturity matrix, transformation roadmap, and strong analytics
experience enhances Energy & Utilities industry on the verge of
large-scale digital transformation. WNS is well suited to address
the needs of the modern utility customer who expects the same level
of convenience, immediacy, and personalization as their leading
digital brands.”
WNS offers an array of services for the E&U industry across
“meter-to-cash”, CX consulting, social media enablement, and
procurement. WNS solutions are underpinned by analytics, robotic
process automation, artificial intelligence, and internet of
things. Today, WNS has more than 3,700 CX experts servicing E&U
clients in the U.S., U.K., Europe, and Australia.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics and process expertise to co-create
innovative, digitally led transformational solutions with over 350
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
interaction services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of December 31, 2018, WNS had 38,892
professionals across 57 delivery centers worldwide including
facilities in China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom
and the United States. For more information, visit www.wns.com.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to
helping organizations understand the ‘art of the possible’ in next
generation IT and business services. With analysts in the U.S.,
U.K., and Continental Europe, NelsonHall provides buy-side
organizations with detailed, critical information on markets and
vendors that helps them make fast and highly informed sourcing
decisions. And for vendors, NelsonHall provides deep knowledge of
market dynamics and user requirements to help them hone their
go-to-market strategies. NelsonHall’s research is rigorous and
all-original, and widely respected for the quality, depth and
insight of its analysis.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20190327005471/en/
Investors:David
MackeyCorporate SVP–Finance & Head of Investor RelationsWNS
(Holdings) Limited+1 (201) 942-6261david.mackey@wns.com
Media:Archana RaghuramGlobal
Head – Marketing & Communications and Corporate Business
DevelopmentWNS (Holdings) Limited+91 (22) 4095
2397archana.raghuram@wns.com ; pr@wns.com
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