New generative AI capabilities in Now Assist
supercharge productivity, accelerate cost savings, and empower
customers and employees to innovate at scale
New automation solutions unify experiences
across the enterprise, on the AI platform for business
transformation
Expanded strategic partnerships deliver new
solutions and expertise to accelerate customer value and
opportunity
Knowledge 2024 – ServiceNow (NYSE: NOW), the AI platform
for business transformation, today kicked off its annual Knowledge
conference in Las Vegas with innovations designed to power
AI-driven transformation for enterprises everywhere. The company
announced new generative AI (GenAI) capabilities in Now Assist that
help supercharge productivity, accelerate cost savings, and empower
customers and employees to innovate at scale; new, purpose-built
automation solutions for the Now Platform that unify experiences
across the enterprise; and expanded strategic partnerships that aim
to deliver new solutions and expertise to accelerate customer value
and opportunity.
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the full release here:
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These announcements come just over a week after ServiceNow
reported another quarter of strong outperformance across all
topline growth and profitability metrics, highlighting how the
company’s innovation roadmap and operational discipline continue to
drive value for customers and shareholders. At ServiceNow Financial
Analyst Day on Monday, May 6, the company also reinforced its path
to reach $11 billion in revenues by the end of 2024 and more than
$15 billion in revenues by the end of 2026.
“Knowledge 2024 is THE place for the ServiceNow community to
come together in the spirit of transformation. This year, Knowledge
is bigger than ever as we unveil incredible innovations that will
put AI to work for people,” said Bill McDermott, chairman and CEO
at ServiceNow. “ServiceNow is defining this movement as the AI
platform for business transformation, unlocking immense opportunity
for our customers and partners. We’re fired up to kick off a new
AI-powered era this week.”
Actionable AI for every corner of the business
With GenAI embedded directly into the Now Platform, customers
get out-of-the-box intelligence with ServiceNow’s multimodal
model—Now AI—built and optimized for enterprise workflows.
Multimodal models incorporate and process many types of data, such
as text, images, audio, and video, so users can benefit from a
range of inputs to get better results. New capabilities add to
ServiceNow’s extensive cross-platform family of GenAI features
tailored to meet the needs of different types of users, including
employees, agents, admins, and developers.
- For example, new Now Assist for Strategic Portfolio
Management (SPM) helps accelerate strategic decision making by
analyzing and distilling customer feedback and requests, so
employees can boost customer satisfaction and business growth.
- Additional new GenAI features built for app development include
service catalog item generation, app generation, and
playbook generation, enabling developers and admins to
create catalog items and playbooks and build net-new apps in a
fraction of the time. This scales automation through the enterprise
and saves hours building complex workflows.
- Public sector customers will be able to implement Now Assist
for more intuitive constituent and employee experiences. Now
Assist GenAI features powered by a Now AI multimodal model will be
available for public sector customers in the Government Community
Cloud (GCC), ServiceNow’s dedicated cloud designed to meet the
regulatory, compliance, and security needs of government agencies.
With Now Assist in GCC, agencies can use trusted GenAI capabilities
to help with faster incident and constituent response and to
improve self-service resources.
With ServiceNow’s single, trusted AI and data platform,
customers can realize the full potential of AI across their
business, fast. Learn more about ServiceNow's latest GenAI
solutions to power enterprise-wide productivity and innovation.
Automation solutions that move work forward
After decades of siloed, disparate systems, businesses need a
single solution that connects employees to their work, their
organization, and each other. ServiceNow is confronting this
challenge head on for leaders across industries with a single,
strategic platform that unifies every aspect of their organization.
Additional digitization capabilities announced today deliver
automation and intelligent collaboration at scale, transforming
every corner of the enterprise to be more streamlined, efficient,
and effective.
- For example, New Creator Studio expands existing
low-code and no-code development solutions in ServiceNow Creator
Workflows with additional app creation tools that further empower
any employee to build intelligent workflows that boost productivity
and transform work. ServiceNow is also enhancing Automation Engine,
its hub for managing hyperautomation end-to-end, to give a
comprehensive view of all automation environments and simplify RPA
deployments improving mission critical business processes. Learn
more about ServiceNow’s expanded Creator Workflows
capabilities.
- New, purpose-built solutions for the manufacturing
industry power faster, more efficient operations and boost
employee productivity. Manufacturing Commercial Operations uses
GenAI to streamline sales, support, and service, powering faster,
more efficient operations. Employee Center (EC) Pro Kiosk brings
intelligent self-service to deskless workers, bridging the
communication gap between companies and their employees. Learn more
about ServiceNow’s AI-powered solutions for the manufacturing
industry.
Next generation partner ecosystem delivers services,
solutions, and expertise
ServiceNow is building on its multi-year vision for its partner
program to accelerate end-to-end digital transformation for
customers. The ServiceNow partner ecosystem has grown in capacity
and capabilities, bringing more robust industry expertise and
tailor-made solutions that drive customer value and further extend
ServiceNow’s platform innovation.
Today, ServiceNow unveiled several new partnerships to help
boost customers’ digital transformation roadmaps and speed
time-to-value:
- Strategic partnership with Genesys, a leader in
AI-powered experience orchestration, will help elevate customer and
employee experiences. Together, ServiceNow and Genesys will bring
the best of their platform capabilities together to unite customer
service teams, centralize work routing, and accelerate workforce
productivity for more personalized customer experiences and
simplified employee experiences. Read more about ServiceNow’s
partnership with Genesys.
- Expanded partnership with Fujitsu to work together to
launch cross industry solutions. To accelerate innovation, Fujitsu
and ServiceNow will also open a new Fujitsu-ServiceNow innovation
center for digital transformation and customer success. Read more
about ServiceNow’s partnership with Fujitsu.
- Strengthened collaboration with Infosys to transform
customer experiences with GenAI-powered industry solutions. The
collaboration will help increase productivity, enhance efficiency,
and improve user experiences for organizations by combining
ServiceNow’s Now Assist GenAI capabilities and Infosys Cobalt.
Infosys will also double its training investment by certifying more
than 3,500 employees with ServiceNow GenAI skills. Read more about
ServiceNow’s work with Infosys.
New CMO joins ServiceNow
Colin Fleming was named ServiceNow’s new chief marketing officer
(CMO). An award-winning growth and transformation leader, Fleming
joins ServiceNow with nearly two decades of experience building
impactful brand and marketing programs. Most recently, Fleming
helped lead the dramatic scale and expansion of Salesforce as
executive vice president of global marketing.
At ServiceNow, Fleming will guide the marketing vision and
execution on the company’s path to becoming the Defining Enterprise
Software Company of the 21st century with an eye toward
unparalleled customer engagement, exponential growth, and market
leadership.
Additional information:
- Learn more about ServiceNow Knowledge 2024 here.
- For more detail on the product innovations and capabilities
announced:
- ServiceNow powers innovation with new generative AI
capabilities
- ServiceNow enhances Creator Workflows to scale digital
transformation
- ServiceNow introduces new AI-powered manufacturing
solutions
- ServiceNow and Fujitsu launch AI-driven industry solutions
- ServiceNow and Genesys elevate customer and agent
experiences
- ServiceNow and Infosys to transform industry solutions with
generative AI
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
Forward Looking Statements
This press release contains “forward looking statements” about
the expectations, beliefs, plans, and intentions relating to its
generative AI innovations announced at Knowledge 2024. Such
statements include statements regarding future product capabilities
and offerings and expected benefits to ServiceNow. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward-looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward-looking statements. Factors that may cause
actual results to differ materially from those in any
forward-looking statements include: (i) delays and unexpected
difficulties and expenses in executing the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow’s financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20240507465883/en/
Media Contact Jacqueline Velasco 408-561-1937
press@servicenow.com
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