OVERLAND PARK, Kan.,
Oct. 10, 2019 /PRNewswire/ -- Sprint
(NYSE: S) today announced its first store now has the capabilities
to provide American Sign Language (ASL) interpretation for its
customers. The all-new video remote interpreter leverages the
Sprint Video Remote Interpreting (VRI) app and is Sprint's next
step in ensuring all Deaf and Hard of Hearing customers are
provided with top quality service.
The ASL video remote interpreter is available in-store to assist
customers with service transactions, including new phone
activations, service upgrades and other wireless service questions.
Customers are able to access the VRI through an app, and within 30
seconds are connected to a live ASL interpreter who will voice the
customer's needs to the in-store representative.
"We are proud to offer a solution that is inclusive to our
customers who are deaf or hard of hearing," said Mike Ellis, director, Sprint Accessibility. "By
eliminating challenging situations that ASL users may experience –
like having to pass notes back and forth to communicate – we are
able to provide our ASL-using customers with a better overall
in-store experience."
The video interpreter is part of a six-month pilot program and
is currently only available at Metro Center Store, located at 615
12th St. NW in Washington
D.C. This store is located near Gallaudet University – a federally chartered
private university for the education of the deaf and hard of
hearing – to accommodate the high population of ASL users in the
area.
For more information on the program or to schedule an interview
with a Sprint executive, please contact Sprint@GoDRIVEN360.com.
About Sprint Accessibility
For 29 years, Sprint
Accessibility has been a leader in the development of advanced
Relay services. As the telecommunications industry has evolved from
corded, rotary dial phones to cordless home phones to mobile voice
and data communicators, Sprint has been an innovator for consumers
and businesses. Sprint provides Relay services to 38 state
customers (including Puerto Rico
and the U.S. Virgin Islands), the
U.S. Federal Government, and the Commonwealth of New Zealand. As the largest provider of Relay
services, Sprint is proud to serve our customers in the manner they
deserve. For more information on Sprint Accessibility's suite of
accessibility services, please visit: www.sprint.com/accessibility
and www.twitter.com/sprintaccess.
About Sprint
Sprint (NYSE: S) is a communications
services company that creates more and better ways to connect its
customers to the things they care about most. Sprint served 54.3
million connections as of June 30,
2019, and is widely recognized for developing, engineering
and deploying innovative technologies, including the first wireless
4G service from a national carrier in the
United States; leading no-contract brands, including Virgin
Mobile USA, Boost Mobile and
Assurance Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Today,
Sprint's legacy of innovation and service continues with an
increased investment to dramatically improve coverage, reliability
and speed across its nationwide network and commitment to launching
a 5G mobile network in the U.S. You can learn more and visit Sprint
at www.sprint.com or www.facebook.com/sprint and
www.twitter.com/sprint.
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SOURCE Sprint