New specialized AI agents embedded in Oracle Fusion Cloud
Applications help organizations reimagine how work is done
across finance, supply chain, HR, sales, marketing, and
service
LAS
VEGAS, Sept. 11, 2024 /PRNewswire/ -- Oracle
CloudWorld -- Oracle today announced 50+ role-based AI agents
within the Oracle Fusion Cloud Applications Suite that will
help successfully execute frequent, repetitive tasks and allow
employees and managers to focus their time on more strategic tasks
and initiatives. Powered by the latest innovations in generative
AI, the new agents help employees and managers complete their work
more efficiently by fully automating end-to-end business processes
and delivering personalized insights, content, and recommendations
in the context of specific business processes and in support of
specialized user roles. The new AI agents enable customers to
reimagine how work is done and help achieve new levels of
productivity across finance, supply chain, HR, sales, marketing,
and service.
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"The latest Oracle Fusion Applications updates showcase the
power of a single integrated suite with AI embedded in end-to-end
workflows enabling customers to gain more value from their data,"
said Steve Miranda, executive vice
president of applications development, Oracle. "The new AI agents
have the potential to completely change the way we work and do
business. By enabling organizations to engage with business data in
Oracle Fusion Applications in new and exciting ways, we can help
our customers achieve new levels of productivity and unlock
enormous business growth potential."
The new AI agents in Oracle Fusion Applications can seamlessly
support employees and managers by providing data-driven guidance,
making personalized recommendations, and completing tasks on their
behalf.
Oracle Fusion Cloud Human Capital Management (HCM) AI
agents include:
- Shift scheduling assistant: Helps organizations
create, manage, and optimize employee shift schedules, while
accommodating individual employee preferences and helping to
address compliance regulations. For example, the agent can
assist employees responsible for scheduling in understanding the
policies related to an overscheduled shift and surface regulatory
implications to consider.
- Employee hiring advisor: Helps organizations source
candidates with optimized campaigns, and assists hiring managers
and recruiters in creating requisitions and offers reducing time to
hire. For example, the agent can assist in completing formal
requests for creating new positions, filling existing roles, and
developing job offers that align with company policies.
- Benefits analyst: Helps organizations streamline
access to employee benefits and enables employees to better
understand and optimize their benefit packages, based on their
individual needs. For example, the agent can help provide
clarity on what is included in different benefits packages and even
compare options to improve understanding on important benefit
decisions.
Oracle Fusion Cloud Supply Chain & Manufacturing
(SCM) AI agents include:
- Customer sales representative guide: Helps
organizations enhance the customer experience by delivering
personalized and contextual insights and recommendations for
handling order queries. For example, the agent can provide insight
into how delays or defects are handled under the organization's
customer service policies, as well as recommendations for notifying
the customer of any related impacts to their order.
- Maintenance troubleshooting advisor: Helps
organizations accelerate maintenance and expediate repairs by
delivering personalized and contextual insights and recommendations
for asset maintenance and repairs. For example, the agent can
provide insight from equipment maintenance manuals around key
troubleshooting topics, such as error codes, share possible causes
and provide troubleshooting guidance.
Oracle Fusion Cloud Enterprise Resource Planning (ERP) AI agents
include:
- Document IO agent: Helps organizations automate and
simplify onboarding of complex integrations for third parties such
as suppliers, customers, banks, government authorities, and
logistics providers to increase efficiency and improve capture and
generation of documents across all transactions, electronic
channels, document standards, formats, and languages. For example,
the agent can ingest images, or formatted documents such as PDFs,
or electronic documents in different languages, standardize and map
all attributes and convert these documents into requisitions, or
invoices, or payment instructions ready for human review and
approval.
- Ledger agent: Helps organizations eliminate manual
effort by identifying exceptions and anomalies in transaction data;
efficiently monitor and analyze account balances, exceptions, and
anomalies; and provide supporting details from subledgers with
prompt-based natural language account analysis. For example, the
agent can monitor and detect if revenue for a specific
line-of-business is off forecast before the quarter end, facilitate
prompt-based natural language inquiry for factors influencing
revenue such as order delays, and then automate supporting true-up
accrual journal entries.
- Advanced prediction agent: Helps organizations
support multivariate AI prediction models, leveraging financial and
operational as well as external factors in predictive forecasting.
For example, the agent can create data-driven revenue forecasts by
leveraging internal and external data factors to uncover hidden
patterns or trends, resulting in more timely and accurate cash
forecasts.
Oracle Fusion Cloud Customer Experience (CX) AI agents
include:
- Customer account researcher agent: Provides sales teams
with insights and automation in planning and research tasks so that
they can dedicate more time to building relationships and driving
account growth. For example, the agent can provide a seller with a
summary of key information about the overall account health,
identify opportunities for upselling and cross-selling, and view
key stakeholder and corporate initiatives.
- Contracts researcher agent: Enables sales teams to
automate routine contract workflows and approvals so they can focus
on selling rather than administrative tasks. For example, a seller
can streamline contract authoring and the renewals process while
facilitating compliance with vendor best practices.
- Incentive compensation plan guide: Helps
organizations communicate and motivate sales representatives
to better align their behavior to the strategic intent from the
C-suite. For example, a seller can view a clear explanation of a
compensation plan to help maximize their earning potential at any
time in the sales process.
Oracle Fusion Applications Suite enables organizations to take
advantage of the cloud and the latest advancements in AI to break
down organizational silos, standardize processes, and manage
finance, HR, supply chain, and customer experience data on a single
integrated cloud platform. With frequent updates throughout the
year, Oracle Fusion Applications Suite helps organizations embrace
continuous innovation and stay ahead of whatever comes next.
To learn more about Oracle Fusion Applications, please
visit: oracle.com/applications.
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applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please visit
us at www.oracle.com.
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Future Product Disclaimer
The preceding is intended to
outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing
decisions. The development, release, timing, and pricing of any
features or functionality described for Oracle's products may
change and remains at the sole discretion of Oracle
Corporation.
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