RESTON, Va., Aug. 29, 2018 /PRNewswire/ -- MAXIMUS (NYSE:
MMS), a leading provider of government services worldwide,
announced an update to its digital engagement activities with the
success of its work with Healthy Louisiana, the Medicaid managed
care program for the state of Louisiana, where MAXIMUS provides enrollment
broker services.
In 2017, MAXIMUS designed and implemented the Healthy Louisiana
mobile app to help streamline, simplify and improve the
beneficiary's enrollment journey. The state recently wrapped up its
2018 Medicaid managed care open enrollment period and digital
enrollment volume, using both web and mobile channels, doubled over
2017, while enrollment using just the Healthy Louisiana mobile app,
tripled.
The mobile app is secure and HIPAA-compliant with strong
authentication and encryption to protect the user's Protected
Health Information (PHI) and Personally Identifiable Information
(PII). MAXIMUS mobile technology provides users with a streamlined
enrollment experience that is accessible 24 hours a day, 7 days a
week. The app enables users to compare plans and locate providers
as well as complete Medicaid health plan enrollment selections
quickly via their mobile devices. The app is multilingual and
Section 508 compliant with built-in availability for assistive
technology, ensuring accessibility for beneficiaries.
During the first week of Louisiana's Medicaid managed care open
enrollment period this past June, the Healthy Louisiana app was the
number two trending Medical App in Google Play. Additionally,
during the first month of open enrollment, it was consistently
rated as a top 100 Medical App in Google Play. Supported by Apple
and Android smartphones, the app continues to have positive user
feedback with a 4.6 out of 5 rating in both the App Store and
Google Play. These high ratings reflect the convenience, simplicity
and speed by which a beneficiary can complete their health plan
enrollment using the app.
"By leveraging mobile technology, such as the Healthy Louisiana
app, states can enable their beneficiaries to manage their Medicaid
benefits simply through their smartphone," said Thomas Hancock, Vice President of MAXIMUS
Digital Solutions™. "We are committed to delivering innovative
solutions to help our clients improve their program effectiveness
and customer experience."
About MAXIMUS
Since 1975, MAXIMUS has operated under its founding mission of
Helping Government Serve the People®, enabling
citizens around the globe to successfully engage with their
governments at all levels and across a variety of health and human
services programs. MAXIMUS delivers innovative business process
management and technology solutions that contribute to improved
outcomes for citizens and higher levels of productivity, accuracy,
accountability and efficiency of government-sponsored programs.
With more than 20,000 employees worldwide, MAXIMUS is a proud
partner to government agencies in the
United States, Australia,
Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
maximus.com.
CONTACTS:
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Lisa Miles
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lisamiles@maximus.com
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703.251.8637
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Thuy
Cardiel
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thuywcardiel@maximus.com
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703.234.3289
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SOURCE MAXIMUS