SAP S/4 global warranty solution to augment
customer-centricity and cost-efficiency
BENGALURU, India, Jan. 11, 2021 /CNW/ -- Infosys (NYSE: INFY),
the global leader in next-generation digital services and
consulting, today announced that it has successfully
implemented a global warranty solution on SAP S/4 HANA,
across all Johnson Controls ducted products. This enables Johnson
Controls, the global leader in smart and sustainable buildings, to
simplify factory warranty processes, enhance visibility into
assets, and become more responsive to customers.
Johnson Controls selected Infosys as a technology services
partner for its in-depth knowledge of business priorities and the
ability to develop best-fit solutions for Johnson Controls for over
two decades. Infosys replaced the legacy system with a global
warranty platform solution, leveraging the latest UI/UX
technologies such as SAP Fiori combined with SAP S/4 HANA. These
technologies, along with the application of the agile methodology
for execution, delivered an end-to-end, integrated, and centralized
warranty process for Johnson Controls. The solution also offers a
digital-first experience for both B2B and B2C customers while
supporting equipment integration and warranty claims on finished
products.
Krzysztof Soltan, Vice
President Information Technology - Building Solutions North America
& Global Retail at Johnson Controls, said, "Warranty
management of assets in smart and healthy buildings are playing an
increasingly important role at a process as well as operational
level. In order to address the next generation digital needs,
we partnered with Infosys to create a solution for our customers
with most relevant information through Johnson Controls OpenBlue
digital platform."
Jasmeet Singh, Executive Vice
President and Global Head of Manufacturing, Infosys, said, "The
implementation of the Global Warranty Solution on SAP S/4 is a
testament to our 20-year partnership with Johnson Controls.
The global warranty solution integrates seamlessly with legacy
systems to harmonize business processes. Through this
transformation journey, we will also help Johnson Controls develop
digital strategies for warranty processes. With a comprehensive
warranty solution, Johnson Controls will be able to provide digital
consumers with a superior after-sales experience."
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in 46 countries to navigate their
digital transformation. With nearly four decades of experience in
managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can
help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and
retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India,
unauthorized use of our intellectual property and general economic
conditions affecting our industry and the outcome of pending
litigation and government investigation. Additional risks that
could affect our future operating results are more fully described
in our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2020. These filings are
available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including
statements contained in the Company's filings with the Securities
and Exchange Commission and our reports to shareholders. The
Company does not undertake to update any forward-looking statements
that may be made from time to time by or on behalf of the Company
unless it is required by law.
View original
content:http://www.prnewswire.com/news-releases/infosys-implements-global-warranty-solution-to-simplify-factory-warranty-processes-for-johnson-controls-301205053.html
SOURCE Infosys