CA Technologies Enables GDT to Boost Productivity, and Reduce Cost and Complexity of Managing Network Environments
July 28 2015 - 9:00AM
Business Wire
Speedy Implementation of CA Unified
Infrastructure Management Helps Managed Service Provider
Dramatically Improve Service Quality and Mean Time to Repair by 20
Percent
CA Technologies (NASDAQ:CA) today announced that GDT, a provider
of managed network and professional services, is using CA Unified
Infrastructure Management (UIM) in its newly expanded 3,200 square
foot state-of-the-art Network Operations Center (NOC) to safeguard
connectivity and service levels for its customers around the world.
CA UIM provides GDT with end-to-end visibility of its clients’
environments across multiple platforms and enables the company to
monitor and project more than 20,000 network elements on its
ten-by-fifty foot curved LCD Barco media wall.
Implemented in under 30 days, CA UIM has helped GDT to
dramatically improve service quality, while reducing the cost of
service delivery for its customers. The addition of CA UIM to the
new GDT NOC, helps its engineers effectively manage the
organization’s tenfold increase in services by providing a
comprehensive view of its clients’ networks so that issues can be
rapidly identified and resolved. This enables the team to
proactively respond to real issues instead of simply reacting to
alerts and alarms. As a result of the implementation, GDT has
improved mean time to repair by more than 20 percent for many of
its managed service clients.
“CA Technologies shares our customer-first mentality and has all
the qualities that we look for in a true partner,” said Anil
Vettle, director of managed services, GDT. “CA UIM was simple to
deploy, even with our clients’ complex network environments. With
the solution we can customize features that enable us to provide an
unparalleled depth of application level monitoring inside the
contact center environment, and better understand in real time what
the end customer experience is really like.”
Multiple monitoring tools were proving costly and complex to
maintain, and inhibited engineer productivity at GDT. The
organization was looking for an IT monitoring solution that would
modernize its infrastructure monitoring capabilities, minimize
downtime and reduce mean time to repair. The tool needed to provide
a real-time comprehensive view of its clients’ environments and the
fastest possible response to alerts and alarms. It also needed to
be scalable, customizable and provide advanced reporting, as well
easily integrate with into GDT’s methodology that is founded on the
ITIL (IT Infrastructure Library) framework.
By consolidating to one tool – CA UIM – GDT eliminated the cost
and complexity associated with maintaining multiple solutions while
also improving the efficiency and effectiveness of its
engineers.
“IT operations teams need a cohesive, sophisticated view of
their entire IT Infrastructure on which their business relies to
support the growing business needs of leveraging new applications
and technologies for delivering differentiated customer
experiences,” said Bruce Fischer, senior vice president and
business unit executive, Enterprise Management, CA Technologies.
“CA UIM helps customers like GDT by providing a unified solution
for managing the performance and availability of business services
across disparate and hybrid IT environments that host a broad range
of IT Infrastructure elements.”
About GDT
GDT is an award-winning technology integration partner with
revenue nearing a billion dollars annually. GDT is a Cisco Gold
Reseller with triple master specializations and an impressive list
of awards that includes Cisco Architectural Excellence US: SP
Architectures and Cisco Enterprise Partner of the Year for four
consecutive years. With headquarters in Dallas, Texas, GDT
maintains offices in the Northeast and on the West Coast of the US,
as well as an international presence in Australia, Canada, Hong
Kong, India, Singapore, and the UK. GDT translates the latest ideas
and technologies into inventive solutions that accelerate outcomes
and realize the goals of IT and the vision of business leaders.
About CA Technologies
CA Technologies (NASDAQ:CA) creates software that fuels
transformation for companies and enables them to seize the
opportunities of the application economy. Software is at the heart
of every business in every industry. From planning, to development,
to management and security, CA is working with companies worldwide
to change the way we live, transact, and communicate – across
mobile, private and public cloud, distributed and mainframe
environments. Learn more at www.ca.com.
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Copyright © 2015 CA Inc. All Rights Reserved. All trademarks,
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CA TechnologiesMichelle Laidlaw,
631-342-4701michelle.laidlaw@ca.com
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