CA Technologies Delivers True Consumer-Like Experience to Enterprise IT with CA Service Management
January 14 2014 - 9:00AM
Business Wire
Empowers Users With Anytime, Anywhere Service
Support
CA Technologies (NASDAQ:CA) today announced CA Service
Management, an innovative solution that puts business users at the
center of its strategy and advances key aspects of user experience,
mobility and collaboration to drive better engagement between IT
teams and employees.
Today’s business users have a much higher expectation for a
modern service experience, shaped by the rapid workplace adoption
of consumer applications such as Google, Evernote and
Dropbox. Unfortunately, IT organizations that fail to address
this continue to be hampered by ‘shadow IT’, dissatisfaction and
negative perceptions of IT teams.
The risk of continued disengagement with IT requires a strong
response and CA Service Management addresses this challenge head
on.
“Modern business applications need to deliver a level of user
experience and excitement which drives greater value for the
organization as a whole,” said Lokesh Jindal, general manager, IT
Business Management, CA Technologies. “IT organizations must meet
these expectations to drive adoption and value from their IT
investments.”
CA Service Management empowers IT to successfully close the gap
between user expectations and current IT realities by
delivering:
- A unified end-user experience for
employees to access services, support and assets
- Intuitive, customizable mobile support
center Apple® iOS® and Android
- Powerful, automated self-service,
collaboration and knowledge-sharing
"Sophisticated service management doesn't have to be complex,"
says Dennis Drogseth, Vice President of Research, EMA.
"CA Technologies demonstrates this with the latest release of their
laser-focus on improving the experience of business consumers as
they access IT services as well as their commitment to make mature
ITSM processes and technologies easier to adopt for their
customers. CA’s commitment to making service management easy and
accessible is refreshing in an industry still too often lost to
functional fragmentation and cobbled architectural complexity.”
Thousands of organizations — including large enterprises and
many of the world’s largest service providers — rely on CA IT
Service Management solutions to optimize the service experience for
hundreds of thousands of end-users. In this release, CA
Technologies extends its enterprise-grade solution with advanced
high availability for 24x7 operation, simplified asset management
and other capabilities which increase process maturity while
reducing the complexity and cost of IT support operations.
"As business users become increasingly dependent on IT and
mobility, anytime/anywhere self-service has become a fundamental
requirement for individual productivity and business performance,"
said Brian McGushin, CA Practice Leader at Stefanini, a global
provider of technology-based business solutions. ”CA Service
Management will enhance the self-service experience we provide to
our outsourcing clients and to our internal staff.”
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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Legal Notices
Copyright © 2014 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies.
CA TechnologiesMichelle Laidlaw,
631-342-4701michelle.laidlaw@ca.com
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