WITS Witness Systems (MM)

Witness Enterprise Solutions, a division of global workforce optimization software and services provider Witness Systems (NASDAQ: WITS), today announced that its General Manager Darryl Demos will present in the Solutions Showcase occurring during this week�s BAI Retail Delivery Conference & Expo in Las Vegas. The session entitled �What Call Center Workforce Optimization Brings to Financial Services Will Change Branch Management Forever� is scheduled to take place in Theater 3 on Thursday, November 16 at 11:50 a.m. PT in the Exhibit Hall. During the showcase, Demos will explore new methods to address old challenges � including examining how call center technology can optimize workflow, performance and customer satisfaction in today�s retail branch banking operations. Demos will also highlight how Witness Enterprise Solutions � a combination of the former market-leading Demos Solutions and Exametric organizations � is delivering a new set of branch-based performance management and workforce optimization solutions. What has been widely successful for years in the call center environment is now available for the branch community. Forecasting, scheduling and resource planning team up with the ability to capture the customer experience, drive quality assurance, increase adherence, automate performance evaluations and analysis, deliver training to staff, increase retention and build customer loyalty. For more information about the session highlighted above or the new Witness Enterprise Solutions group, please visit www.witness.com. About Witness Enterprise Solutions Witness Enterprise Solutions, part of Witness Systems, was formed in 2006 following the successful combination of Demos Solutions and Exametric. Focused on workforce optimization for the retail financial services market, as well as other enterprise operations, its Impact 360 software combines unique, proven workforce management functions � including resource planning, forecasting and scheduling � with such complementary capabilities as process and quality assurance, performance management and scorecards, evaluations and reporting, staff training, and best practice services. With Impact 360 from Witness Enterprise Solutions, financial service organizations can drive profitability, ensure cross-channel service consistency, and deliver high quality customer experiences. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360� solution features quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centers � as well as the remote, branch and back offices of global organizations � the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners. Witness Enterprise Solutions, a division of global workforce optimization software and services provider Witness Systems (NASDAQ: WITS), today announced that its General Manager Darryl Demos will present in the Solutions Showcase occurring during this week's BAI Retail Delivery Conference & Expo in Las Vegas. The session entitled "What Call Center Workforce Optimization Brings to Financial Services Will Change Branch Management Forever" is scheduled to take place in Theater 3 on Thursday, November 16 at 11:50 a.m. PT in the Exhibit Hall. During the showcase, Demos will explore new methods to address old challenges - including examining how call center technology can optimize workflow, performance and customer satisfaction in today's retail branch banking operations. Demos will also highlight how Witness Enterprise Solutions - a combination of the former market-leading Demos Solutions and Exametric organizations - is delivering a new set of branch-based performance management and workforce optimization solutions. What has been widely successful for years in the call center environment is now available for the branch community. Forecasting, scheduling and resource planning team up with the ability to capture the customer experience, drive quality assurance, increase adherence, automate performance evaluations and analysis, deliver training to staff, increase retention and build customer loyalty. For more information about the session highlighted above or the new Witness Enterprise Solutions group, please visit www.witness.com. About Witness Enterprise Solutions Witness Enterprise Solutions, part of Witness Systems, was formed in 2006 following the successful combination of Demos Solutions and Exametric. Focused on workforce optimization for the retail financial services market, as well as other enterprise operations, its Impact 360 software combines unique, proven workforce management functions - including resource planning, forecasting and scheduling - with such complementary capabilities as process and quality assurance, performance management and scorecards, evaluations and reporting, staff training, and best practice services. With Impact 360 from Witness Enterprise Solutions, financial service organizations can drive profitability, ensure cross-channel service consistency, and deliver high quality customer experiences. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.