Verint Wins Multiple Globee Gold Awards for Excellence in Driving Customer Engagement Transformation and Workforce Optimization
November 11 2021 - 8:30AM
Business Wire
Verint® (Nasdaq: VRNT), The Customer Engagement Company™,
announced today that several solutions within its Customer
Engagement Cloud Platform™ earned Gold Awards in the eighth Annual
2021 Globee® Customer Sales and Service World Awards.* These awards
honor excellence across a wide range of categories – from
innovations in contact center, customer service, and business
intelligence solutions, to commanding a higher standard for
customer engagement and future of work initiatives.
Verint’s award-winning achievements include:
- Gold Award Winner - Best New Product or Service for Contact
Center: As part of Verint’s initiative to “adapt and respond”
to the pandemic, new enhancements to its Workforce Engagement (WFE)
solution earned a Gold Award for helping customers navigate and
thrive as organizations around the world transitioned into adopting
a work-from-home model while solving everyday business challenges.
Verint WFE helps employees make better decisions, increase
productivity, and improve customer experience through recording,
performance management, workforce management, and analytics
(including speech), among other market-leading tools critical to
customer engagement.
- Gold Award Winner - Best New Product or Service for Customer
Service: Empowering organizations to build a knowledge-centric
culture earned Verint Knowledge Management a Gold Award for
excellence in supporting customer service teams. Enabled by
artificial intelligence (AI), the solution features powerful
cognitive search and self-learning capabilities combined with full
API support and intelligent automation to dramatically streamline
knowledge surfacing and sharing – when and wherever it’s needed,
with industry-leading accuracy. The result is consistent, relevant
content that meets customer needs across multi-channels that helps
organizations improve business efficiency and elevate the customer
experience.
- Gold Award Winner - Business Intelligence Solution:
Verint Engagement Data Management (EDM) was named a Gold Award
winner for breaking down data silos and creating a single, coherent
view of all interactions and experiences throughout the
organization. Verint EDM serves as a centralized engagement data
hub that streamlines the capture of all sources of enterprise
interactions and surveys through integrations and APIs and elevates
the value of engagement data through internal and external means of
data enrichment for better customer engagement.
“The pandemic put workforce dynamics to the ultimate test as
many organizations had to plan and manage work-from-home and
return-to-the-office strategies. Additionally, customer service
operations were pushed to the limits trying to meet and exceed
customer expectations with limited resources and budgets,” says
Verint’s Celia Fleischaker, chief marketing officer. “We’re proud
to be recognized by The Globee Awards for empowering our customers
with innovative solutions for automation, AI, and knowledge
management to help drive customer engagement transformation and
optimize workforce management that is so critical to business
success.”
Visit Verint Customer Engagement Cloud Platform for more
information.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Verint was named winner of the 2021 Globee® Customer Sales and
Service World Awards in June 2021.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211111005225/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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