Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today
announced its schedule of June events where thought leaders will
discuss the future of community, workforce engagement training
techniques and unique approaches to improving customer experience
in the government sector and banking.
The Future of Community Community Roundtable Tech
Thursdays June 3, 12 p.m. ET
Join Verint’s Jen Snell, vice president product strategy and
marketing, Verint Intelligent Self-Service, for this roundtable
discussion that will take a deep-dive into the future of community
technology with leading strategists from Higher Logic, Beezy and
Verint. From AI to APIs and everything in between, the panel will
discuss what to expect from community platforms in the next five
years.
Forrester CX North America 2021: How Atlantic Union Bank
Builds Cross-Departmental CX Forrester CX NA June 7, 1:30
p.m. ET
Jason Huffman, senior vice president, director of customer
experience, at Atlantic Union Bank, and Verint’s Eric Head, vice
president, experience leadership will discuss how Atlantic Union
Bank is maturing its Customer Experience (CX) program into a
holistic enterprise experience department—incorporating changes
that benefit employees and executives as much as customers.
GovTech How to Transform Citizen Engagement in a Post-COVID
World Government Technology Webinar Sponsored with AWS
Marketplace June 9, 2 p.m. ET
Constituents’ behavior is changing as they prefer self-service
and social channels and expect informed, relevant and authentic
interactions. There is also more data than ever—often locked in
silos making it hard to synthesize, centralize and prioritize.
Generational shifts in the workforce are also accelerating, and
many employees expect to work from anywhere.
Verint’s David Moody, vice president and general manager,
citizen engagement, Paula Stallcup, director, 311 Customer Service,
San Antonio, Texas, and Peter Anderson, moderator and senior
fellow, Center for Digital Government, explore how forward-thinking
government leaders can meet this moment and deliver exceptional
constituent experiences across multiple engagement channels.
Techniques for Training, Coaching and Employee Engagement
CRMXchange Virtual Conference June 10, 12 p.m. ET
With a dispersed workforce and an influx of complex and
emotionally-charged customer interactions, maintaining employee
engagement is more important than ever. Verint’s Trudy Cannon,
director of go-to-market strategy, workforce engagement, will
explain how the right training and coaching are essential to give
employees the skills they need to provide effective, efficient
service.
AI-Driven Interaction Insights Powering the Future of
Real-Time Work CX Connect, DestinationCRM Virtual Event June
16, 12:30 p.m. ET
Today’s workforce is expected to handle large volumes of
interactions across a wide variety of new topics and compliance
requirements and customers expect their answers to be immediate,
empathetic and accurate.
During this session, Verint’s Daniel Ziv, vice president, global
product strategy, speech and text analytics will explore how
interaction insights from speech, text and desktop analytics
solutions can provide mission critical insights for contact center
and customer experience executives and power a new set of solutions
that can guide agents in real time.
How Banks Can Respond to Increasingly Complex Customer
Journeys Verint Webinar series June 23 and June 30, 2 p.m.
ET
Join Verint’s Kerim Tumay, vice president of marketing, Eric
Head, vice president, experience leadership, and Karly
Szczepkowski, research analyst, in June for the first two of this
three-part webinar series. The COVID-19 pandemic and accompanying
global recession has been the biggest threat facing retail banks in
decades. According to the annual Verint Experience Index: Banking
edition, the largest banks in the U.S. have continued to provide an
excellent customer experience despite the challenges. Verint’s
panel of experts will discuss additional context, data and
recommendations for banks to improve their customer experience and
how to meet post-pandemic expectations. Topics include the
expanding customer relationship with technology and security;
digital banking; trust and adoption of micropayment Apps such as
Zelle and Venmo, and more.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210601005545/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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