Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce
May 15 2019 - 4:11PM
Business Wire
Innovative Solutions Provide Elegant Automation Storyboarding
for Designing Next Generation Automation Solutions for the Contact
Center and Back Office
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced the release of the latest enhancements to
Verint’s Desktop and Process Analytics™ (DPA) solution, part of its
Workforce Engagement offering, building on Verint’s established
leadership in automation solutions. In the hybrid workforce,
automated processes work in conjunction with humans, resulting in a
change to the fundamental nature of work. This evolution gives
employees what they want most from their work: simplification of
processes, reduction of tedious, manual tasks and the ability to
meet performance goals, while helping the organization reduce
operating costs and simultaneously elevating the customer
experience.
Today Verint introduced advanced software capabilities that
uniquely allow a business to map out and design a process visually,
create action cards for each of the steps, and link the triggers
needed to capture key events from the employee desktop quickly and
easily.
This type of elegant, integrated automation storyboarding of
processes is a first of its kind offering. All process mapping
exercises were historically done on paper or in other solutions.
Now organizations can design, map, organize and create desktop
triggers for real-time process mapping all within one solution. By
simplifying the process of designing desktop automation,
organizations can now more easily find processes that are ripe for
automation and move forward in their journey to creating a hybrid
workforce.
In a recent report, Predictions 2019: Employee Experience,
Forrester notes that in the coming year, more and more companies
will seek to develop a hybrid workforce. “Companies will take on
the challenges of human/robot collaboration. The introduction of
automation, AI, robots, and other intelligent machines is changing
how employees conduct their day-to-day work.”*
By investing in these innovative automation solutions,
organizations can see increased employee engagement and
productivity through more efficient human and automated processes,
as well as more effective compliance, throughout the contact center
and back office operations.
“In today’s complex work environment, employees struggle with
navigating a host of applications and the need to find the right
answers and follow the right processes,” said Verint’s John
Goodson, SVP and general manager of products. “Our new Workforce
Engagement enhancements use automation at key points to improve the
experience for customer and employee alike. These tools
dramatically reduce the effort required for employees to meet
customer and company goals and provide today’s employees with the
technology capabilities they want.”
These automation innovations are available now as part of
Verint’s Workforce Engagement suite, both in the cloud and
on-premises. To learn more about Verint’s DPA solution, read the
latest blog here.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization and cyber intelligence. Today,
over 10,000 organizations in more than 180 countries—including over
85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions.
Learn more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*Source: Forrester: Predictions 2019: Employee Experience,
November 5, 2018
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190515005951/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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