Verint Named World Leader in Workforce Management Market Report by Pelorus Associates
November 01 2018 - 5:10PM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it has been named the global market
leader in Pelorus Associates’ 2018 Workforce Management (WFM)
Systems Market report with a number one ranking in overall global
market share.1
Commenting on Verint’s vision and execution in the WFM space,
Pelorus says: “Verint has always viewed WFM as a priority product.
Verint’s products are noted for ease-of-use and robust complement
of features. A key point of differentiation between Verint and
other WFM vendors is the company’s early and steadfast commitment
to the back-office/branch office market.”
The report outlines key WFM trends and requirements and
underscores its importance in the overall customer engagement
equation, and it states that “As the voice of the company, agents
are uniquely positioned to strengthen or weaken brand loyalty and
corporate image.” Over the years, Pelorus research consistently
emphasizes that the contact center is a strategic and valuable
resource to understand the voice of the customer—gathering
information that can be mined for greater insight into customer
motivations and behaviors.
“In our latest report, we explore how WFM can assist in helping
organizations differentiate via service while improving
responsiveness to customer individuality and preferences,” said
Dick Bucci, principal, Pelorus Associates. “As well, WFM has a
vital role in addressing new ‘Gig Economy’ talent scenarios,
countering pending labor shortages, and supporting productivity.
These are all themes that Verint touches on in the company’s
positioning of its WFM solutions—which are leveraged as the
customer engagement backbone of a growing number of leading brands
worldwide, per our research.”
The report also speaks to the cloud’s “dramatic impact” in the
WFM sector. Per the report, “...contact centers of all sizes are
either adopting or seriously evaluating cloud options” for WFM.
Verint WFM is part of a broader set of workforce engagement
offerings that can simplify and consolidate global systems,
automate processes to reduce operating costs, and modernize
employee engagement. This helps organizations reduce effort and
empower employees across distributed call center networks, to
function as one agile team for more responsive customer
engagement.
Verint offers a full range of deployment options—from cloud, to
on-premises and hybrid—to support each customer’s unique
requirements and help ensure that as organizations grow, their
solutions grow with them. Verint solutions align with Pelorus
Associates’ cloud outlook, as growing number of organizations view
cloud WFM as the preeminent path to increased scalability and
flexibility in support of global operations.
Verint Workforce Management™ is an automated, unified,
enterprise-wide solution designed to help organizations plan,
forecast, and optimally schedule employees to match workloads
across customer-servicing departments. The solution provides
holistic visibility and improved resource allocation for best
outcomes regarding work, people, and processes across customer
touch points.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable
Intelligence® at www.verint.com.
1 Source: Pelorus Associates, 2018 World Workforce Management
Systems Market, September 2018.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2018, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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