Verint® Systems Inc. (NASDAQ: VRNT) today announced that
company experts from Verint Witness Actionable Solutions®,
along with customers and industry analysts, will present at several
upcoming web events and conferences on the power of Voice of the
Customer (VoC) strategies and solutions, along with other key
topics. Increasingly, organizations are placing more emphasis on
VoC and related initiatives to deliver improved service and make
better, more strategic operational decisions.
The following events will explore how to enhance customer
experiences, relationships and loyalty; address tips for getting
started; and profile a series of customer approaches and success
stories.
The Virtual Contact Center ConferenceNovember 2-4;
Webinar
Scorecards have been central to performance management for
years, but the technology significantly improves the impact. On
November 3 at 2 p.m. ET, the session “Scorecards Are Not Report
Cards,” led by Verint’s Bill Durr--principal global solutions
consultant--will explore how scorecards differ from reporting and
look at the behavioral science behind performance management. It
also will cover how performance scorecards can both encourage
employee behaviors and serve as analytics tools for supervisors,
team leads and managers.
Customer Engagement Strategy and Measurement Directors
ForumNovember 3; London, UK
At 12:20 p.m. BST, Helen Van Tonder--speech analyst for
Verint--will explore Voice of the Customer (VoC) themes in the
session “Do You Know What Your Customers Really Think of You?” The
presentation will reveal ways to gather unstructured data from
multiple channels, including voice, text, email, web, social media
and customer surveys. It will also profile the benefits tied to
uncovering valuable insights that can drive change initiatives.
Engagement Expo 2011November 6-8; Dallas,
Texas
Nancy Porte—vice president, customer experience for Vovici™, a
Verint company—alongside customer NPR, will participate in the
panel titled “Radio Silence is Costly, NPR Listens with Panels” on
November 7 at 1:35 p.m. CT. The session will profile how online
communities are one of the most efficient ways to listen to
customers. With a case study example centered on NPR--a multimedia
news organization--attendees will learn what opening up to
customers’ thoughts, concerns and complaints can mean in terms of
respect, confidence and the ability to transition from a vendor
that provides a service into an indispensable partner.
Sentiment Analysis SymposiumNovember 9; San Francisco,
California
Joining other industry leaders in the panel “Behind the Curtain:
4 Sentiment Approaches” at 2:20 p.m. PT is Verint’s Daniel Ziv,
vice president, customer interaction solutions. The group
discussion will touch on successful approaches to managing customer
sentiment and capturing emotions in voice calls. Attendees will
walk away with the knowledge to identify positive and negative
customer sentiment, as well as emotions in text and audio
interactions.
Text Analytics Summit WestNovember 11; San Jose,
California
Find out how noise and viral effects can hinder your social
media mining strategy in the session “Unlock the Social Chaos with
360-Degree Voice of the Customer Analytics.” At 2:50 p.m. PT,
Daniel Ziv will share the key elements of an effective Voice of the
Customer program. Attendees also will gain insight into the way one
organization achieved a $180 million return on investment (ROI) in
the first year of its initiative.
Customer Response SummitNovember 14-16; Scottsdale,
Arizona
Greg Sherry, Verint vice president, marketing and business
development, joins customer ACS, a Xerox Company, in “Optimize the
Customer Experience” at 2:15 pm PT on November 14. This
behind-the-scenes view into how ACS optimizes the customer
experience will explore ways to overcome today’s technical,
operational and economic challenges--all while unlocking lucrative
new revenue opportunities. Attendees will learn success factors for
leveraging social media in customer relationships and ways to gain
executive support for driving best practices throughout the
customer contact center and into the broader enterprise.
“Mining the Text Mountain--How to Find Customer
Gold”November 15; Verint-Vovici Webinar
At 1 p.m. ET, Brian Koma, vice president of research at Vovici,
along with Verint’s Daniel Ziv, will discuss the best avenues for
collecting and mining unstructured data sources in combination with
standard, targeted survey responses to gain a 360-degree view of
customers. Seth Grimes, analyst for Alta Plana, also will take part
in the session, sharing recent results from the firm’s latest
“state of the industry” text analytics market study.
CRM Mexico 2011December 6; Mexico City, Mexico
During this one-day event, Verint’s Greg Sherry will present on
the “Voice of the Customer in Social Media” and how today’s
analytics solutions enable organizations to capture, analyze and
act upon cross-channel customer feedback. In addition to sharing
best practices, the session will explore how VoC programs can
foster better customer experiences, and create more profitable and
effective organizations.
“Major Voice of the Customer Trends in 2011”December
7; Verint-Vovici Webinar
Most executives view the customer experience as an important
initiative to their businesses, so it's no surprise that VoC
programs continue to gain momentum and sophistication. In this
webinar taking place at 2 p.m. ET, Dave Capuano--vice president,
marketing for Vovici--and Forrester Analyst Andrew McInnes will
profile the trends and best practices pushing leading VoC programs
forward. They will also share real-life examples of how leading B2B
and B2C brands better understand their customers, drive meaningful
actions based on their insights, and strengthen their business
results.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market's first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™--comprised
of quality monitoring and recording, voice of the customer
analytics, desktop and process analytics, workforce management,
performance management, eLearning, coaching and more--serves as a
strategic asset across front- and back-office sales and service
operations that help shape the customer experience. Used by
thousands of organizations around the globe, Verint solutions help
improve the entire customer service delivery network, powering
decisions Real Time at the Right Time™ to advance service
excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries--including over 85 percent of the Fortune 100--use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, GMT, IMPROVE EVERYTHING,
EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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