Verint’s 5th-Generation Workforce Optimization Solution Completes Cisco Interoperability Verification Testing
October 31 2011 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that its 5th-generation workforce optimization (WFO)
suite has successfully completed interoperability testing with
Cisco’s Unified Communications Manager 8.5 and Unified Contact
Center Enterprise (UCCE) 8.0 applications.
The Cisco Developer Network unites Cisco with third-party
developers for hardware and software to deliver tested
interoperable solutions to joint customers. As a Solution
Developer, Verint shares Cisco’s strong commitment to customer
service and satisfaction, has completed interoperability
verification testing based on criteria set forth by Cisco, and
provides joint customers with 24-hour, seven-days-a-week support.
With solutions, such as Impact 360® Workforce Optimization™,
customers can more quickly deploy a broad range of Cisco Compatible
business applications, devices and/or services that can enhance the
capabilities, performance and management of their Cisco
network.
“Verint has a long-standing relationship with Cisco and has
worked closely with the organization in deploying innovative WFO
applications to joint global customers for over a decade,” says
John Bourne, senior vice president, global channels and alliances,
Verint. “The combination of Cisco infrastructure and Verint’s
software and services allows organizations to gain valuable
insights into caller issues, guide customer service agents and
back-office operations personnel toward timely first-contact
resolution, improve staff productivity, and increase customer
satisfaction and loyalty.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in
enterprise workforce optimization (WFO) software and services. As
the market's first 5th-Generation WFO solution, its unified Impact
360® suite enables organizations of all sizes to capture, analyze
and act on customer, business and market intelligence, and optimize
customer experiences. Impact 360 Workforce Optimization™--
comprised of quality monitoring and recording, voice of the
customer analytics, desktop and process analytics, workforce
management, performance management, eLearning, coaching and more --
serves as a strategic asset across front- and back-office sales and
service operations that help shape the customer experience. Used by
thousands of organizations around the globe, Verint solutions help
improve the entire customer service delivery network, powering
decisions Real Time at the Right Time™ to advance service
excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries--including over 85 percent of the Fortune 100--use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
* Interoperability testing is designed to simulate typical
customer configurations, and does not replace the need for on-site
testing in conjunction with actual implementation.
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