TSIA Captures Feedback Through Vovici to Better Serve Vast Technology Services Market
October 24 2011 - 9:00AM
Business Wire
Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading
provider of Voice of the Customer and enterprise feedback
management solutions, today announced that the Technology Services
Industry Association (TSIA) purchased Vovici's Enterprise Feedback
Management platform in July 2011 and has since implemented the
solution to capture conference attendee feedback to better serve
the technology services industry worldwide.
TSIA’s Technology Services World and Technology Services Europe
are the most dynamic conferences of their kind. Attendee and
speaker feedback is critical in helping the organization tailor
leading-edge content for future success. TSIA needed a powerful,
yet flexible, solution that could serve diverse usage
requirements.
“In the past, solutions were either too complex or too simple
for our diverse needs,” explains Shawn Santos, director of programs
and community at TSIA. “We performed a very thorough review of
survey vendors and chose Vovici as our partner based on its
powerful, yet user-friendly, platform. The system not only ties
feedback into our business-critical decisions, but also enables us
to tap into opportunities that would otherwise go undetected.”
In addition to conferences and industry benchmarking, services
industry research is one of the core pillars of the association. As
such, the Vovici platform helps TSIA conduct efficient and
high-level research for its members, the outcome of which can
influence business decisions for the leaders of tech services.
“Vovici is an active member of TSIA and finds tremendous value
in the services, events and research provided by the association,”
says Nancy Porte, vice president of customer experience at Vovici.
“Having the organization as a customer is an honor and a testament
to our ability to turn feedback and information into action that
helps build member satisfaction and loyalty.”
About TSIA
The Technology Services Industry Association (TSIA) is the
leading association dedicated to advancing the business of
technology services. Technology services organizations large and
small look to TSIA for world-class benchmarking and research,
exceptional peer networking and learning opportunities, and
high-profile certification and awards programs. TSIA corporate
members represent the world’s top technology companies as well as
scores of innovative small and midsize businesses in four major
markets: enterprise IT and telecom, consumer technologies,
healthcare and healthcare IT, and industrial automation. TSIA
brings the technology services industry together. www.tsia.com
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of
intelligent online survey management and feedback solutions.
Powerful, scalable and easy to use, Vovici’s solutions help
companies engage customers, employees and partners to increase
loyalty, facilitate innovation, and influence critical business
decisions. More than a thousand organizations worldwide, including
more than half of the Fortune 500, rely on Vovici to turn
information into action. Visit www.vovici.com for more
information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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