Verint® Systems Inc. (NASDAQ: VRNT) today announced the
completion of its acquisition of Vovici Corporation, a leading
provider of online survey management and enterprise feedback
solutions. The combined company features the market’s most
comprehensive Voice of the Customer (VoC) software and services
offering designed to help forward-thinking organizations implement
a single vendor solution set for collecting, analyzing and acting
on customer insights.
According to a recent report from analyst firm Gartner, “An
increasing number of organizations are aligning their customer
feedback initiatives under a centralized environment technically
and operationally. In increasing numbers, firms are creating VoC or
customer experience management (CEM) teams, headed up by such roles
as VP of customer experience or chief customer officer, with
additional representation from across the enterprise.”1
Following this business combination, organizations worldwide now
have an extended software suite that breaks new ground for
companies striving to capitalize on the valuable information
gathered through their VoC initiatives. With this enhanced view of
the customer experience, they are now well positioned to make
timely, informed decisions that strengthen customer experiences and
loyalty, and result in better, more efficient business
operations.
“If you are able to collect streams of feedback from a wide
enough audience, then put it through the blender with sophisticated
analytics, you have a solution much bigger than customer service,”2
notes John Ragsdale, vice president of technology research with the
Technology Services Industry Association (TSIA).
Donna Fluss, president of DMG Consulting LLC, a firm
specializing in contact center and real-time analytics market
research, shares, “Vovici has strong EFM capabilities. Verint has
strong analytics capabilities. Put them together, and you really do
have a complete voice of the customer analytics platform. It’s a
very good move with great potential for both companies.”3
“A key asset and attraction of Vovici was its employees,”
concludes Dan Bodner, CEO, Verint Systems. Vovici brings to Verint
deep domain expertise around Voice of the Customer and the
experience needed to help companies engage customers, employees and
partners to increase loyalty, facilitate innovation and influence
critical business decisions.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
1 Gartner, Verint Is Acquiring Vovici to Create a Viable VoC
Hub, July 25, 2011
2 John Ragsdale, TSIA, Verint to Acquire Vovici, Creating True
EFM Platform blog, July 19, 2011
3 Donna Fluss, DMG Consulting in CRM magazine’s July 20, 2011
article Verint Will Acquire Vovici
This communication, and all oral statements made regarding the
subject matter of this communication contain forward-looking
statements. These statements are based on the current expectations,
predictions, views, opportunities, plans, strategies, beliefs and
statements of similar effect of Verint Systems Inc. and are subject
to a number of risks, uncertainties and assumptions that could
cause actual results to differ materially from those described in
the forward-looking statements, including risks associated with
effectively integrating, and deriving the expected benefits from,
acquired companies.
All statements other than statements of historical fact are
statements that could be deemed forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on
Form 10-K for the year ended January 31, 2011 and our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2011. Verint
Systems Inc. expressly disclaims any obligation or undertaking to
update or revise any forward-looking statements contained herein to
reflect any change of expectations with regard thereto or to
reflect any change in events, conditions, or circumstances on which
any such forward-looking statement is based, in whole or in
part.
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INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
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CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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