Verint® Systems Inc. (NASDAQ: VRNT) today
announced that company experts from Verint Witness Actionable
Solutions® will present on the impact of enterprise workforce
optimization (WFO) strategies and solutions during several upcoming
global events. The sessions will span a variety of topics,
including best practices for implementing WFO in back-office
operations environments, and how customer interaction analytics is
helping forward-thinking organizations gain deeper insight into the
“voice of the customer.”
The Back-Office Excellence in Banking
SummitNovember 10-11; Hotel Am Konzerthaus, Vienna,
Austria
This event will look at key issues in today’s banks and
financial institutions, which face growing consolidation and
regulatory requirements. In a session about optimizing back-office
operations, Claire Richardson--director of WFO solutions for
EMEA--will focus on applying the notion of “customer experience
management” across the enterprise. The discussion will also explore
the ways WFO is utilized in banking environments to help make
efficiency improvements. The presentation will include case studies
and demonstrate how WFO in the back office helps instill
high-quality customer experiences.
Congreso de Contact Center &
BPONovember 15; Hotel Los Delfines, Lima, Peru
Social networking can play a powerful role in building and
sustaining customer relationships--and can change the way your
organization manages its customer service operations. On November
15 at 2:30 p.m., Greg Sherry—vice president, marketing and business
development for the Americas—will explore “The Impact of Social
Networking on the Contact Center.” During the session, he will
share case studies that highlight how forward-thinking companies
are incorporating social networking concepts into their customer
service programs, helping them make better informed decisions on
sales, service and other operational issues.
China’s Contact Center and BPO Summit
2010November 18; CNPC International Hotel, Shanghai,
China
Focused on China’s financial market, the 4th Annual Contact
Center and BPO Summit will feature a Verint session that profiles
key workforce optimization industry trends and the ways financial
institutions leverage WFO and, even more specifically, speech
analytics strategies and solutions to enhance sales, service and
the customer experience.
AB+F Business Transformation Panel
Discussion and Luncheon 2010November 19; The Ivy Room,
Sydney, Australia
Business Transformation aims to align the people, process and
technology initiatives of a company with its business strategy and
vision. Chris Zaske--vice president, back office and retail
financial services--will participate in the panel entitled
“Developing a Consistent Business Framework for Success” from 12-2
p.m. on November 19. The discussion will highlight the focus many
organizations have on “customer experience” strategies for
front-office and other customer-facing parts of the business—as
well as explore how deploying business process optimization
strategies in the back-office can create operational and
cost-efficiencies.
How to Optimize the Back
OfficeNovember 25; Webinar
As a participant in the Professional Planning Forum’s web
conference scheduled on November 25 from 2-3:30 p.m., Verint will
explore the ways enterprise workforce optimization solutions
complement existing tools already in place across back-office
operations—and how it supports managerial approaches to optimizing
people, process and technologies. To register or learn more about
this event, click here.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, text
analytics, data analytics and customer feedback surveys), desktop
and process analytics, performance management, eLearning and
coaching. Impact 360 helps improve the entire customer service
delivery network, powering the right decisions to help ensure
service excellence and transform organizations into
customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 85 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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