Verint Introduces Customer Interaction Analytics - A New Enterprise Offering That Transforms Customer Relationships Through Acti
September 11 2006 - 8:30AM
Business Wire
Verint Systems Inc. (NASDAQ: VRNT): New Platform-Agnostic Solution
Combines Sophisticated Speech Analytics with Proven Interaction
Intelligence Methodology Verint Systems Inc. (NASDAQ: VRNT), a
leading provider of analytic software-based solutions for security
and business intelligence, today announced the introduction of
Customer Interaction Analytics (CI Analytics), an innovative new
enterprise analytics offering that helps organizations transform
customer relationships through actionable intelligence. CI
Analytics combines platform-agnostic speech analytics with a proven
Interaction Intelligence(TM) methodology to help organizations
enhance customer retention and satisfaction, increase first call
resolution and improve sales and self service effectiveness. CI
Analytics operates independently of call recording infrastructure
that may already be deployed in the enterprise. Designed to be
delivered as a managed service via a network of certified
consulting partners, CI Analytics is ideally suited for large
enterprises with traditionally high volumes of customer
interactions. "Despite a host of existing technologies and business
initiatives, companies are still struggling with the basic tenets
of customer-centricity - understanding customer needs and keeping
customers satisfied," said Dan Bodner, CEO and President of Verint.
"By unbundling Verint's proven speech technology and customer
relationship methodology from our contact center analytics, our CI
Analytics offering enables enterprises, regardless of their
recording platform, to build stronger and more profitable customer
relationships. This new approach makes Verint solutions available
to a broader range of customers and supports our expanding
enterprise actionable intelligence strategy." CI Analytics is built
on Verint's award-winning speech analytics and deep expertise in
customer behavior analysis, business process optimization and
operational transformation techniques developed by working with
leading enterprises around the world. This unique combination of
technology and methodology enables enterprises to identify their
most important interactions and analyze their true impact on
customer relationships. Armed with this intelligence, CI Analytics
then determines a new approach to these "moment of truth"
interactions that promotes greater customer centricity and better
business outcomes. According to Peggy Hutchinson, SVP of
Policyholder Services for Conseco Insurance Group, "We selected
Verint's CI Analytics because of its unique ability to identify
business processes that are frustrating for our customers as well
as ineffective for our business." Hutchinson continued, "Verint's
CI Analytics will help us significantly reduce call volume, enhance
customer satisfaction and reduce operational expenses." Concluded
Bodner, "We are excited about our new Verint CI Analytics solution
as it expands the power of our award-winning speech analytics
technology beyond the contact center, delivering value to virtually
every department in the enterprise - from marketing and product
development to operations, fulfillment and billing, revolutionizing
the way they interact with their customers." About Verint Systems
Inc. Verint(R) Systems Inc., headquartered in Melville, New York,
is a leading provider of analytic software-based solutions for
security and business intelligence. Verint software, which is used
by over 1,000 organizations in over 50 countries worldwide,
generates actionable intelligence through the collection, retention
and analysis of voice, fax, video, email, Internet and data
transmissions from multiple communications networks. Visit us at
our website www.verint.com. Note: Certain statements concerning
Verint's future revenues, earnings per share, results or prospects
are "forward-looking statements" under the Private Securities
Litigation Reform Act of 1995. There can be no assurances that
forward-looking statements will be achieved, and actual results
could differ materially from forecasts and estimates. Important
risks, uncertainties and other important factors that could cause
actual results to differ materially include, among others:
potential impact on Verint's financial results as a result of
Comverse's creation of a special committee of the Board of
Directors of Comverse to review matters relating to grants of
Comverse stock options, including but not limited to, the accuracy
of the stated dates of Comverse option grants and whether Comverse
followed all of its proper corporate procedures and the results of
the Comverse special committee's review; the effect of Verint's
failure to timely file all required reports under the Securities
Exchange Act of 1934, and the resultant potential delisting of
Verint's common stock on NASDAQ; the impact of governmental
inquiries arising out of or related to option grants; introducing
quality products on a timely basis that satisfy customer
requirements and achieve market acceptance; lengthy and variable
sales cycles create difficulty in forecasting the timing of
revenue; integrating the business and personnel of Mercom and CM
Insight; risks associated with significant foreign operations,
including fluctuations in foreign currency exchange rates;
aggressive competition in all of Verint's markets, which creates
pricing pressure; integrating the business and personnel of
MultiVision, including implementation of adequate internal
controls; managing our expansion in the Asia Pacific region; risks
that Verint's intellectual property rights may not be adequate to
protect its business or that others may claim that Verint infringes
upon their intellectual property rights; risks associated with
integrating the business and employees of Opus and RP
Sicherheissysteme GMBH; risks associated with Verint's ability to
retain existing personnel and recruit and retain qualified
personnel in all geographies in which Verint operates; decline in
information technology spending; changes in the demand for Verint's
products; challenges in increasing gross margins; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint's effective tax rate; perception that Verint
improperly handles sensitive or confidential information; inability
to maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint's infrastructure in
order to be able to continue to grow; risks associated with
Comverse Technology, Inc. controlling Verint's business and
affairs; and other risks described in filings with the Securities
and Exchange Commission. All documents are available through the
SEC's Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint's website at www.verint.com.
Verint makes no commitment to revise or update any forward-looking
statements except as otherwise required by law. Verint, the Verint
word mark, Actionable Intelligence, Powering Actionable
Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight,
Lanex and ULTRA are trademarks of Verint Systems Inc. Other names
may be trademarks of their respective owners.
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