VRNT Verint Systems Inc

Verint Systems Inc. (NASDAQ: VRNT): New Platform-Agnostic Solution Combines Sophisticated Speech Analytics with Proven Interaction Intelligence Methodology Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced the introduction of Customer Interaction Analytics (CI Analytics), an innovative new enterprise analytics offering that helps organizations transform customer relationships through actionable intelligence. CI Analytics combines platform-agnostic speech analytics with a proven Interaction Intelligence(TM) methodology to help organizations enhance customer retention and satisfaction, increase first call resolution and improve sales and self service effectiveness. CI Analytics operates independently of call recording infrastructure that may already be deployed in the enterprise. Designed to be delivered as a managed service via a network of certified consulting partners, CI Analytics is ideally suited for large enterprises with traditionally high volumes of customer interactions. "Despite a host of existing technologies and business initiatives, companies are still struggling with the basic tenets of customer-centricity - understanding customer needs and keeping customers satisfied," said Dan Bodner, CEO and President of Verint. "By unbundling Verint's proven speech technology and customer relationship methodology from our contact center analytics, our CI Analytics offering enables enterprises, regardless of their recording platform, to build stronger and more profitable customer relationships. This new approach makes Verint solutions available to a broader range of customers and supports our expanding enterprise actionable intelligence strategy." CI Analytics is built on Verint's award-winning speech analytics and deep expertise in customer behavior analysis, business process optimization and operational transformation techniques developed by working with leading enterprises around the world. This unique combination of technology and methodology enables enterprises to identify their most important interactions and analyze their true impact on customer relationships. Armed with this intelligence, CI Analytics then determines a new approach to these "moment of truth" interactions that promotes greater customer centricity and better business outcomes. According to Peggy Hutchinson, SVP of Policyholder Services for Conseco Insurance Group, "We selected Verint's CI Analytics because of its unique ability to identify business processes that are frustrating for our customers as well as ineffective for our business." Hutchinson continued, "Verint's CI Analytics will help us significantly reduce call volume, enhance customer satisfaction and reduce operational expenses." Concluded Bodner, "We are excited about our new Verint CI Analytics solution as it expands the power of our award-winning speech analytics technology beyond the contact center, delivering value to virtually every department in the enterprise - from marketing and product development to operations, fulfillment and billing, revolutionizing the way they interact with their customers." About Verint Systems Inc. Verint(R) Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com. Note: Certain statements concerning Verint's future revenues, earnings per share, results or prospects are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: potential impact on Verint's financial results as a result of Comverse's creation of a special committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse special committee's review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934, and the resultant potential delisting of Verint's common stock on NASDAQ; the impact of governmental inquiries arising out of or related to option grants; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Mercom and CM Insight; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; integrating the business and personnel of MultiVision, including implementation of adequate internal controls; managing our expansion in the Asia Pacific region; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with integrating the business and employees of Opus and RP Sicherheissysteme GMBH; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements except as otherwise required by law. Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.