The insurtech company has a track record of decreasing the
time and costs associated with the claims process and improving the
customer experience within three months
HOLON, Israel, March 30, 2020 /PRNewswire/ -- Sapiens
International Corporation, (NASDAQ: SPNS) and (TASE: SPNS), a
leading global provider of software solutions for the insurance
industry, today announced it has entered into an agreement to
partner with SPLICE Software (SPLICE), an insurtech company
that specializes in using big and small data, and voice
technologies, to drive customer engagement.
SPLICE's innovative technology provides a multi-pronged approach
to customer communications. It enables insurance agents and
personnel to respond in real time to requests for information
initiated by clients, through text message, web chat, social apps,
and/or home assistant devices. Additionally, insurers can capture
and manage customers' permissions and preferences – enabling them
to personalize, test and measure their messages.
Insurers are also able to send proactive communications
throughout the customer lifecycle to make the experience as human
as possible. SPLICE leverages its industry-leading,
permission-based integrated solutions to design better customer
experiences that drive engagement, loyalty and operational
savings.
Sapiens and SPLICE Software have partnered to provide
streamlined billing, claims, marketing and customer experience
communication solutions to insurers that are automated through
Sapiens property & casualty, and life, pension &
annuities platforms.
The joint solution will offer clients quick-time-to-market
communication solutions that:
- Decrease the time and costs associated with the claims
process
- Increase the speed of payment on overdue accounts
- Decrease inbound call volumes
- Improve the overall customer experience
"This partnership will empower Sapiens' clients to improve the
timeliness, relevance and trust associated with their communication
efforts," said Ori Sarid, a digital
business development expert for Sapiens. "The Sapiens-SPLICE
partnership makes it simple for clients to get set up and see
significant results within 90 days."
"Sapiens is a natural partner for SPLICE, because we share a
commitment to enabling digital transformation and to exceeding our
clients' expectations," said Tara
Kelly, president and CEO, SPLICE Software. "We are pleased
to partner with Sapiens to offer inbound, outbound and two-way
solutions in North America,
Europe and South Africa."
About SPLICE Software
SPLICE Software drives real conversations with customers for
insurers, financial institutions, retailers and healthcare
providers. Its Data-Driven Dialogs® enable business personnel to
send automated messages triggered by their systems and/or CRM to
customers via their channels of choice, including phone, SMS/MMS
messaging and email. SPLICE's Customer-Driven Dialogs™ enable
personnel to respond to requests for information initiated by
clients in real time, through text message, web chat, social apps
(Facebook Messenger and WhatsApp), and/or home assistant devices
(Amazon Echo and Google Home). SPLICE allows insurers to capture
and manage customers' permissions and preferences – enabling them
to personalize, test and measure data. For more information:
https://www.splicesoftware.com.
About Sapiens
Sapiens International Corporation empowers insurers to succeed
in an evolving industry. The company offers digital software
platforms, solutions and services for the property and casualty,
life, pension and annuity, reinsurance, financial and
compliance, workers' compensation and financial markets. With
more than 35 years of experience delivering to over 500
organizations globally, Sapiens has a proven ability to satisfy
customers' core, data and digital requirements. For more
information: www.sapiens.com.
Logo:
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Media Contact
Aaron
Kliner
Vice President, Headline Media
IL: +972-548-143-742
U.S.: +1-516-595-1843
UK: +44-207-048-4244
aaron@headline.media