Anchor Bank Selects IP Business Communications Solution from Interactive Intelligence

Anchor Bank has selected the Interactive Intelligence Group Inc. (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.

Anchor Bank is replacing several Nortel PBXs with CIC to take advantage of the software suite’s single-platform, all-in-one architecture. The bank plans to use CIC to connect its 16 branch offices located in Minneapolis and St. Paul for reduced costs and improved customer service.

“We evaluated solutions from Nortel and ShoreTel, but we chose CIC because its single-platform, SIP-based architecture with both contact center and business user applications would enable us to most simply and cost-effectively consolidate communications for our multiple branch offices,” said Anchor Bank’s director of information services, David Marks.

The bank also anticipates improved customer service as a result of its CIC deployment. “CIC will enable us to transparently route and queue interactions across our branch offices so customers get served faster and we can use our staff more efficiently,” Marks said.

The bank will use CIC to support mobile employees as well. “We plan to use CIC’s find-me/follow-me feature so employees are more accessible,” Marks said. “This will increase their productivity, while further enhancing customer service.”

Anchor Bank will use the Interactive Intelligence software suite to support its employees located at its Wayzata, Minn.-based headquarters, and at 16 branch offices located throughout the twin cities area. CIC will give bank employees features such as unified messaging, presence management, mobile communications support, automatic call distribution, and multichannel recording.

“Following our initial deployment, we’d like to expand further on the ways customers can interact with us such as through Web chat and social media channels,” Marks said. “The great thing about CIC is that we can do this by simply turning on a license key – no costly hardware upgrades or lengthy deployment cycles.”

About Anchor Bank

Anchor Bank, N.A. is a family-owned, privately held bank headquartered in Wayzata, Minnesota with 16 branch offices in Minneapolis and St. Paul. It offers a full range of banking, investment, and trust services. Anchor Bank was founded in 1963 and today employs more than 300 people charged with the mission of “creating financial success one relationship at a time.” Anchor Bank can be reach at 952-473-4606; on the Net: www.anchorlink.com.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 900 people and is headquartered in Indianapolis, Indiana. The company has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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