Interactive Intelligence Releases Interaction SIP Station™
November 16 2009 - 9:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, is releasing the
Interaction SIP Station™, a new communications endpoint device
designed as an affordable, reliable and simple alternative to IP
desk phones.
“While IP desk phones increasingly offer sophisticated
functionality, their complexity and cost are barriers for adoption
among many organizations,” said Drew Kraus, research vice president
with Gartner. “Though the use of USB headsets with softphones
offers an alternative, reliability issues often preclude their use.
We’ve been telling clients for awhile now to lower their
infrastructure costs by deploying low-cost phones, while supporting
advanced telephony features via PC-based call control applications.
By further distilling that endpoint device down to its core
functionality, organizations can realize even more savings while
still maintaining a clear voice signal and advanced features.”
With a dedicated chip-set delivering high quality audio, the
Interaction SIP Station™ has no hand set, display, or dial pad.
Instead, the device is designed to work in conjunction with a
headset and the Interactive Intelligence Interaction Client®, a
PC-based call control software application that includes
sophisticated features, such as call recording, call rules,
conferencing, presence management, company directory look-up, queue
monitoring, call history, and more.
“By providing a dedicated audio path for reliability, and using
our client application for rich functionality, the Interaction SIP
Station™ provides all the features a company needs in an endpoint
device -- and none that they don’t,” said Interactive Intelligence
senior vice president of worldwide marketing, Joe Staples. “What
makes this device a market-first, however, is that we’re offering
this reliability and simplicity at a price point that’s roughly
half that of a basic IP phone, and a fraction of what high-end
multimedia phones cost.”
Measuring just 4.5 in. x 4.5 in. x 1.5 in. (11.4 cm. x 11.4 cm.
x 3.8 cm.), the Interaction SIP Station™ also consumes less desk
space than a traditional phone. More secure and simple to use, the
device’s physical buttons include pick-up/disconnect, mute, volume
control, emergency speed dial, and a multi-function status LED. The
Interaction SIP Station™ uses power over Ethernet (PoE), thus
further enhancing reliability by making it easier and more
efficient to supply back-up power.
The Interaction SIP Station™ is targeted at mid-size to large
contact centers and enterprises, and will be sold as an optional
device with the Interactive Intelligence all-in-one IP
communications software suite, Customer Interaction Center™ (CIC).
It will be distributed through the Interactive Intelligence channel
of more than 300 resellers worldwide, and through the company’s
direct sales force.
The Interaction SIP Station™ is planned for general availability
throughout North America and in many European countries in Q4
2009.
To learn more about the Interaction SIP Station™ visit
www.inin.com/SIPStation.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has approximately
3,000 customers worldwide. Interactive Intelligence is among
Software Magazine’s top 500 global software and services suppliers,
is ranked among Network World’s top 200 North American networking
vendors, is a BusinessWeek “hot growth 50” company, and is among
Fortune Small Business magazine’s top 100 fastest growing
companies. The company is also positioned in the leaders’ quadrant
of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic
Quadrant report. Interactive Intelligence employs more than 600
people and is headquartered in Indianapolis, Indiana. It has six
global corporate offices with additional sales offices throughout
North America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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