WiFi Over Water: Movers Would Rather Go Two Days Without Water Than Internet in Their New Home
May 29 2019 - 9:00AM
Business Wire
Xfinity’s ‘Move in a Minute’ Solution Addresses
One of the Primary Pain Points Identified in New U.S. Consumer
Survey
Comcast today announced the results of a new Xfinity survey that
confirms just how much consumers dread not having Internet service
when moving into a new place. Nearly a third (31%) of adults, who
are likely to move in the next year, say it would be more difficult
to live without Internet for two days after a move than to live
without water (69%).
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The survey also found that moving is one of life’s most
stressful events (39%), scoring higher than finding and adjusting
to a new job (23%), creating a household or personal budget (15%),
and even filing taxes (12%).
About 40 million people in the U.S. are expected to move this
year, with the majority packing up in June, July and August. Moving
is a busy time, and scheduling the transfer of TV or Internet
services takes 21 minutes on average according to the survey.
Xfinity has launched a new ‘Move in a
Minute’ experience that reduces the time it takes by 95% and
can be done whenever and from wherever customers choose.
“We know staying connected is a priority for people wherever
life takes them. We created Xfinity’s ‘Move in a Minute’ to allow
our customers to seamlessly move their service to a new address.
With a few simple clicks, customers can schedule their move in just
a minute,” said John Williamson, General Manager and Senior Vice
President of Xfinity Digital. “We continue to build digital
solutions that make it easier for our customers to get what they
need and get back to the things that matter to them.”
Additional survey findings include:
- Nearly two-thirds (64%) of parents, who
are likely to move in the next year, think their children would
unpack their devices before their bedding after a move.
- More than half (57%) of Millennials
prefer to handle their move digitally.
- More than half (55%) of Americans
surveyed said important documents (64%) and their cell phone (55%)
were among the two most essential items to have during a move.
- Almost one-fifth (19%) of respondents
would prefer to get a root canal than spend the day moving and
nearly half (47%) would rather spend an hour on a flight with a
crying baby.
Xfinity has implemented a number of digital solutions to make
customers’ lives easier – from service appointment management to
bill pay to changing their WiFi name. Today, nearly 80% of Xfinity
customer interactions are completed digitally. Now, to jumpstart a
move, customers can simply log-in to Xfinity, register their move
date and new address, and select a time and day for their
installation. X1 Customers can also simply say, “Move with Xfinity”
directly into their voice remote to get the ball rolling.
Xfinity offers 2-hour appointment windows and technician
appointments on nights and weekends to meet customers wherever and
whenever they need. Xfinity also provides an easy way for customers
to keep track of their move through real-time text messages and
useful information tailored to them, such as a technician arrival
message.
Customers who have installed Xfinity xFi can also easily connect
and personalize WiFi devices – from home gaming consoles and smart
speakers, to tablets and smartphones – allowing them to easily
enjoy the first few hours in their new home. While customers are
waiting for their televisions to be set up, the whole family can
still watch movies, shows and live events with the Xfinity Stream
app or via the Xfinity Stream portal. And customers can manage all
aspects of their service – from appointment management to digital
troubleshooting – in My Account, whether on the Web or in the My
Account App.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company with three primary businesses: Comcast Cable,
NBCUniversal, and Sky. Comcast Cable is one of the United States’
largest video, high-speed internet, and phone providers to
residential customers under the Xfinity brand, and also provides
these services to businesses. It also provides wireless and
security and automation services to residential customers under the
Xfinity brand. NBCUniversal is global and operates news,
entertainment and sports cable networks, the NBC and Telemundo
broadcast networks, television production operations, television
station groups, Universal Pictures, and Universal Parks and
Resorts. Sky is one of Europe's leading media and entertainment
companies, connecting customers to a broad range of video content
through its pay television services. It also provides
communications services, including residential high-speed internet,
phone, and wireless services. Sky operates the Sky News broadcast
network and sports and entertainment networks, produces original
content, and has exclusive content rights. Visit
www.comcastcorporation.com for more information.
Wakefield Survey Methodology
The Comcast Digital Moves Survey was conducted by Wakefield
Research among 1,000 nationally representative U.S. adults who are
likely to move in the next 12 months, between April 4th and April
15th, 2019, using an email invitation and an online survey.
Results of any sample are subject to sampling variation. The
magnitude of the variation is measurable and is affected by the
number of interviews and the level of the percentages expressing
the results. For the interviews conducted in this particular study,
the chances are 95 in 100 that a survey result does not vary, plus
or minus, by more than 3.1 percentage points from the result that
would be obtained if interviews had been conducted with all persons
in the universe represented by the sample.
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version on businesswire.com: https://www.businesswire.com/news/home/20190529005191/en/
Comcast CorporationJennifer Sala,
215-286-8403Jennifer_Sala@comcast.com
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