Comcast Business Helps Millions of Companies Reimagine the Customer Experience
December 18 2019 - 10:00AM
Business Wire
Focus on digital transformation with solutions
to create enhanced, more empathetic customer experiences fuels
growth for Comcast Business customers
Comcast Business today announced more than 2.3 million
companies, including SMBs and enterprises, are elevating customer
experiences with fast, reliable connectivity and next-generation
solutions from Comcast Business. These technologies have helped
drive digital transformation at thousands of companies, enabling
them to better serve their customers and develop ongoing business
relationships.
A recent IDC study sponsored by Comcast Business found that the
ability to deliver improved customer experiences is a key driver in
nearly half (43 percent) of organizations’ digital transformation
journeys. Additionally, the study revealed that a relentless focus
on providing an empathetic customer experience – supported by
connected technologies and networked infrastructure – is a
cornerstone to remaining relevant and competitive. Comcast Business
has expertise in these areas, providing infrastructure and business
solutions that help maintain a balanced relationship between
businesses and customers. Often this includes providing real-time
accessibility to databases and systems that support direct human
interactions such as a customer service desk or that provide a
tailored and personalized digital experience such as the back-end
content management system for a mobile application, all of which
are dependent on fast and agile networks.
Year-to-date highlights and examples of how Comcast Business’
empathetic customer experience approaches and technologies have met
the evolving needs of its customers include:
- Attracted a variety of new large enterprise customers,
including partnerships with the Kraft Group and New England
Patriots, Choice Hotels and The Four Seasons. Additionally, Comcast
Business added the U.S. Federal Government into its growth strategy
with the addition of a new segment that targets U.S. Government and
Public Sector organizations.
- Introduced new technologies that elevate the customer
experience, including X1 for Business, based on the company’s
award-winning X1 video platform, and Comcast Business SecurityEdge™
which – in partnership with Akamai – offers SMBs with Internet
service a more streamlined approach to help protect devices
connected to their network from certain cyber threats without
requiring additional equipment other than a Comcast router.
- Enhanced the user experience of its software-defined networking
(SDN) platform, ActiveCoreSM, with digital-first features,
including integration with Amazon Alexa. A major U.S. bank worked
with Comcast Business to pioneer the industry’s adoption of Comcast
Business SD-WAN – delivered on the ActiveCore platform – to better
manage its business applications and improve communication across
branches. Moreover, Comcast Business collaborated with
cybersecurity market leader Fortinet to bring advanced security
solutions to midsize and enterprise customers via the ActiveCoreSM
platform.
- Received more than 12 industry accolades, including seven
American Business Awards®, a TMC Unified Communications Product of
the Year Award, a TMC SD-WAN Product of the Year Award, TMC
Internet Telephony Product of the Year Award and 2 Enterprise
Application of the Year Awards from the Metro Ethernet Forum
(MEF).
Comcast Business also expanded internationally to deliver
managed broadband services to U.S.-based enterprise customers with
a presence in Canada. Comcast Business partnered with iTel
Networks, Inc., a leading Canadian network service provider, to
expand Comcast Business’ footprint and support its U.S.-based
Enterprise Solutions customers’ locations throughout Canada with
its Managed Broadband offering.
“Comcast Business has been on an upward trajectory since our
inception -- and we’re entering 2020 with our goal of reaching $10
billion in annual revenue well within sight,” said Bill Stemper,
president of Comcast Business. “Digital transformation isn’t
stopping, and neither are we. To achieve true digital
transformation, brands must harness data and technology, supported
by reliable, scalable and secure networks to become more
empathetic. Comcast Business is well positioned to support these
brands in 2020 and beyond.”
About Comcast Business
Comcast Business offers Ethernet, Internet, Wi-Fi, Voice, TV and
Managed Enterprise Solutions to help organizations of all sizes
transform their business. Powered by an advanced network, and
backed by 24/7 customer support, Comcast Business is one of the
largest contributors to the growth of Comcast Cable. Comcast
Business is the nation’s largest cable provider to small and
mid-size businesses and has emerged as a force in the Enterprise
market; recognized over the last two years by leading industry
associations as one of the fastest growing providers of Ethernet
services.
For more information, call 866-429-3085. Follow on Twitter
@ComcastBusiness and on other social media networks at
http://business.comcast.com/social.
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version on businesswire.com: https://www.businesswire.com/news/home/20191218005070/en/
Matt Helmke, Comcast Business 215.286.8666
matt_helmke@comcast.com
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