Cintas Issues List of Best Practices for Maintaining Clean Restrooms to Enhance Image and Drive Repeat Business
December 06 2010 - 10:14AM
Business Wire
According to a recent Harris poll survey, 86 percent of U.S.
adults equate the cleanliness of a restaurant’s restroom with the
cleanliness of its kitchen. The survey also revealed that 75
percent of U.S. adults would not return to a restaurant with dirty
restrooms. Regardless of industry, clean restrooms directly impact
a business’ ability to attract and retain customers. Cintas
Corporation (NASDAQ: CTAS) today issued a checklist of best
practices to help business owners and facility managers keep
restrooms clean to boost sales and leave a powerful impression on
guests.
“Maintaining clean restrooms is a critical component to the
success of any organization,” said Brian Garry, Senior Director,
Cintas Foodservice. “If not properly maintained, they will
leave patrons with a poor impression, causing a decline in repeat
customers which will negatively impact sales. The lifeblood of
any restaurant is the repeat customer and no operator can
afford to lose their best customers.”
Cintas’ best practices for maintaining clean restrooms
include:
1. Develop a restroom maintenance program. To sustain
clean restrooms, develop a program that outlines cleaning tasks and
frequencies. Cleaning frequency largely depends on restroom usage.
However, it’s critical that organizations thoroughly clean restroom
surfaces at least once a day. In addition, management needs to
train, reinforce and inspect the execution of the program so
employees know exactly what is expected of them.
2. Give restrooms frequent attention. Beyond daily
cleaning, assign specific employees to spot clean the restroom
frequently. This is especially important during high-traffic
periods. The goal of spot cleaning is to keep a restroom dry and
free of debris, not to conduct a true “cleaning”. Spot cleaning
ensures messes and spills won’t be left unattended and will also
make routine, daily cleaning easier. Employees should keep surfaces
dry and stock supplies consistently throughout the day. They should
also regularly check toilets, urinals, sink areas, mirrors,
dispensers and baby-changing areas, as well as check to ensure
everything is functioning properly.
3. Equip staff with the right tools and chemicals.
Pairing the proper cleaning tools with the right cleaning chemicals
enable employees to clean with less effort while still producing
quality results. Also, arming staff with chemical dispensing
systems ensures they use correct dilution and controlled portions
to optimize cleaning performance and reduce waste.
4. Deep clean restrooms on a routine basis. Many
businesses only perform a spot and daily clean. However, deep
cleans should also be performed on a routine basis. Deep cleaning
will remove tough built-up soils left behind from normal daily
cleanings. Deep cleaning should include all surfaces including
walls, floors, toilet areas, sinks and mirrors. All surfaces should
also be treated with disinfectant, followed by a fresh water rinse
and extraction to make sure contaminants are gone for good. Doing
so lifts away old grime and dirt making surfaces look like new and
day-to-day cleaning easier.
5. Partner with the right facility services provider. By
partnering with a provider, organizations can develop a customized
program designed to meet their specific needs. A provider will
ensure restrooms always have full and functioning dispensers and
that staff is armed with the proper cleaning tools and chemicals to
make restrooms look clean and fresh. In addition, trained
technicians will also visit an organization’s facility on a routine
basis to perform a deep clean. This is ideal for many businesses as
they do not have the equipment or trained staff to complete this
task.
“Restrooms can make or break a customer’s impression of a
business,” said Dave Mesko, Senior Director of Marketing, Cintas.
“Business owners should review their restroom maintenance program
to ensure they allocate the right resources to the right tasks.
Doing so will enable them to save time and money while providing
users with a positive experience.”
Cintas Facility Services offers a wide range of solutions that
enable businesses to build their image and increase profitability
and productivity. These solutions improve the comfort and
well-being of customers and employees. Whether you need restocking
services, floor mat services, proper cleaning chemicals and tools
or regular deep cleaning, Cintas can customize a program to meet
your needs.
For more information, please visit
www.cintas.com/facilityservices.
About Cintas:
Headquartered in Cincinnati, Ohio, Cintas Corporation provides
highly specialized services to businesses of all types. Cintas
designs, manufactures and implements corporate identity uniform
programs, and provides entrance mats, restroom supplies,
promotional products, first aid and safety products, fire
protection services and document management services to
approximately 800,000 businesses. Cintas is a publicly held company
traded over the Nasdaq National Market under the symbol CTAS, and
is a Nasdaq-100 company and component of the Standard & Poor's
500 Index.
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