SAN FRANCISCO, April 3, 2017 /PRNewswire/ -- Consumers
today filed a class action lawsuit against Arris International plc
(NASDAQ: ARRS), claiming that the telecommunications company sells
cable modems containing a serious defect that results in high
spikes in network latency, degrading users' Internet connections,
according to Schubert Jonckheer & Kolbe, which represents the
consumers.
The lawsuit, filed on March 31,
2017 in the U.S. District Court for the Northern District of
California, alleges that consumers
who purchased Arris's SURFboard SB6190 modem—which promised
consumers "the fastest speeds" and "most reliable connection" to
the Internet—suffer from severe network latency spikes. Hundreds of
users have complained in online forums, and Arris itself has
acknowledged the issue. Arris, however, has failed to fix the
problem for SB6190 purchasers.
"Consumers paid top dollar for a high-end cable modem, but even
Arris now acknowledges that the SB6190 suffers from a serious
flaw," said Noah Schubert, a partner
at Schubert Jonckheer & Kolbe, "Arris and other cable modem
manufacturers shipping modems with the defect should recall the
affected models and issue refunds."
According to the lawsuit, the root of the problem is Arris's
decision to swap out the Broadcom chipset in this modem with the
Puma 6 chipset from Intel Corporation. Arris told online technology
websites that the problem stems from Intel's Puma 6's chipset,
which causes cable modems to suffer from significant jitter and
latency on their network connections.
Schubert Jonckheer & Kolbe LLP is actively investigating
whether other cable modems containing the Puma 6 chipset, including
modems from Netgear, Linksys, Cisco, and Hitron, also suffer from
the same severe network latency defect. To see if your cable modem
may be affected by this defect, please visit our website at
classactionlawyers.com/cablemodems.
If you purchased an Arris SB6190 or other cable modem containing
the Puma 6 chipset, you may be entitled to a refund of the purchase
price. If you think you may be affected by this cable modem defect,
please contact us today to learn more.
About Schubert Jonckheer & Kolbe
Schubert
Jonckheer & Kolbe represents shareholders, employees, and
consumers in class actions against corporate defendants, as well as
shareholders in derivative actions against their officers and
directors. The firm is based in San
Francisco, and with the help of co-counsel, litigates cases
nationwide.
Contact
Noah M.
Schubert
Schubert Jonckheer & Kolbe
nschubert@sjk.law
Tel: 415-788-4220
To view the original version on PR Newswire,
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SOURCE Schubert Jonckheer & Kolbe LLP