SUWANEE, Ga., March 29, 2012 /PRNewswire/ -- ARRIS Group,
Inc. (Nasdaq: ARRS), the industry leader in workforce
management software, today announced that the ARRIS WorkAssure
Workforce Management solution now includes support for handheld
devices and tablets using the Android OS platform. This
release further demonstrates ARRIS' commitment to providing cable
broadband operators with the full solution portfolio required in
today's competitive landscape. Technicians in the field need
intelligent tools to make their jobs easier and more efficient:
they are often the face of the company in the eyes of the customer
and meeting subscriber service expectations is a top
priority.
"Operators are beginning to phase out existing handheld devices
and purchasing new Android devices because of the user-friendly
features," said ARRIS Senior Director of Assurance Solutions
Product Line Management, Gary
Cunha. "We want to do everything we can to make
technicians in the field as productive as possible, so to that end,
WorkAssure's comprehensive mobile support can now be extended to a
variety of handheld devices and tablets that use the Android OS
platform."
WorkAssure continues to provide the cable broadband industry
with the most comprehensive suite of tools to improve customer
service and event resolution with real-time interconnection of
field service, dispatching, inventory, and support staff. In
current use by over 40,000 cable broadband technicians, and auto
routing more than 110 million work orders per year, WorkAssure
enables operators to efficiently streamline operations through
workflow improvements that increase productivity, reduce errors and
improve reliability and quality.
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of communications and IP
technologies that support broadband services for residential and
business customers around the world. The company supplies broadband
operators with the tools and platforms they need to deliver and
monitor advanced video, data and voice subscriber services,
including whole home video across multiple screens, ultra
high-speed data, personalized advertising and carrier-grade
telephony. Headquartered near Atlanta, in Suwanee,
Georgia, USA, ARRIS has R&D centers in Beaverton, OR; Chicago, IL; Cork,
Ireland; Kirkland, WA;
Redwood City, CA; Shenzhen, China; State College, PA; Tel Aviv, Israel; Wallingford, CT and Waltham, MA, and operates support and sales
offices throughout the world. Information about ARRIS products and
services can be found at www.arrisi.com.
SOURCE ARRIS