SUWANEE, Ga., Nov. 14, 2011 /PRNewswire/ -- ARRIS Group,
Inc. (NASDAQ: ARRS) today announced the introduction of the
ARRIS EventAssure™ Outage Management software to its comprehensive
suite of Assurance solutions. ARRIS will demonstrate the enhanced
multi-service outage management system, ARRIS EventAssure™
Solutions, at booth 873 during SCTE Cable-Tec Expo® 2011, in
Atlanta, November 15-17, 2011. EventAssure is
integrated with ARRIS ServAssure™ Advanced through a common polling
infrastructure to support automatic identification of plant and
service failures. This infrastructure enhancement means that
cable operators can now benefit from ARRIS' comprehensive
performance and outage management solutions, using the same polling
architecture to collect data from all DOCSIS® devices.
In today's competitive service provider environment, cable
operators need to be able to proactively troubleshoot customer
related outages to ensure minimal downtime and quicker Mean Time to
Resolve (MTTR). EventAssure is a multi-service outage
management system that provides cable operators automated
identification of plant and service outages through correlation of
events. Proactive identification and isolation of outages through
periodic and real-time collection of information means a reduction
in truck rolls, an increase in operational efficiency and the
ability to deliver a superior customer experience.
Through EventAssure's integration with ServAssure Advanced,
operators now have access to the industry's most comprehensive
systems for collecting data, measuring network and service
performance while proactively managing faults and outages.
ServAssure Advanced transforms raw data into meaningful information
by collecting, storing and aggregating a comprehensive set of
performance and utilization metrics, allowing cable operators to
better manage performance and service quality.
"By designing advanced OSS solutions to leverage a common
polling infrastructure, we protect the investment made by our
customers, and minimize network and administrative impact," said
Gary Cunha, ARRIS senior director of
Assurance Product Line Management. "EventAssure's advanced
correlation engine, web services architecture and configurable
notification system provide operators with the flexibility,
automation and ease of integration required in today's highly
competitive service provider environment."
EventAssure includes a highly flexible, web-service based
architecture for ease of integration with an operator's existing
Operational Support Systems (OSS). With real-time visibility
into the operator's service delivery infrastructure, EventAssure
offers an Executive dashboard and detailed outage tracking.
Historical alarm information with up-to-the-minute health
status on all aspects of the network helps to empower Network
Operations Center (NOC) employees, ensuring accurate and efficient
use of resources and field service personnel.
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of technology that supports
broadband services for residential and business customers around
the world. The company supplies broadband operators with the tools
and platforms they need to deliver carrier-grade telephony, network
video processing, whole home video, demand driven video,
next-generation advertising, network and workforce management
solutions, access and transport architectures and ultra high-speed
data services. Headquartered in Suwanee,
Georgia, USA, ARRIS has R&D centers in Suwanee; Beaverton,
OR; Chicago, IL;
Kirkland, WA; State College, PA; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
SOURCE ARRIS