NWN Carousel Supports BankFive’s New Multi-Million Headquarters With AI-Powered Technology Solutions
July 16 2024 - 11:53AM
Business Wire
Groundbreaking collaboration enables a
seamless banking experience for customers and
employees
NWN Carousel, a leading provider of AI-powered technology
solutions, today announced a significant expansion of its
long-standing partnership with BankFive, as it supports the
transformation of a historic landmark on Main Street, Fall River,
Massachusetts, into a modern, AI-driven headquarters for the multi-
million dollar renovation project.
NWN Carousel is working with BankFive to design and implement
integrated technology solutions including video collaboration rooms
in all conference areas, huddle spaces, and training rooms, as well
as the installation of a new video wall to create an ultra-modern
banking experience for BankFive customers and staff.
BankFive leverages NWN Carousel’s fully integrated IT solutions
including Full Lifecycle Managed IT Services delivered via the
Experience Management Platform, including Visual Collaboration,
Cybersecurity, Intelligent Infrastructure, Cloud Communications,
and virtual agents for immediate assistance in the Contact Center.
This results in high touch and efficiency across all communication
channels including mobile, online, and video banking with reductant
and secure infrastructure.
“Upgrading our technology with NWN Carousel is an integral part
of this renovation project. Everything we are doing is about
enhancing the customer experience with world-class banking
services,” Maureen Terranova, SVP & Chief Information Officer,
BankFive “Also, our employees have been hybrid, or working fully
remote for four years. Getting people back in the office and
providing them with a welcoming space that they want to come back
to while investing in technology that also allows them to work from
remote locations increases their efficiency and their ability to
deliver the highest level of service for our customers.”
"We're excited to partner with BankFive and enable their new
regional banking headquarters with AI-powered solutions. This
longstanding partnership is a testament to our commitment to
innovation and customer-centric culture. By leveraging the power of
AI, we're empowering BankFive to deliver exceptional customer
experiences, streamline operations, and drive growth. We're proud
to be a part of their journey in serving the community since 1855
and look forward to helping them continue to thrive in an
ever-evolving financial landscape," said Jim Sullivan, CEO, NWN
Carousel.
The multi-million dollar renovations to BankFive’s Fall River
headquarters are expected to be completed by the end of 2024.
About NWN Carousel
NWN Carousel delivers AI-powered Managed Services for the modern
workplace. Our expertise in cloud transformation, intelligent
infrastructure, cybersecurity, managed devices, visual
collaboration, and cloud communications, leverages 30+ years of
engineering strategic outcomes for over 5000 organizations. Our
proprietary Experience Management Platform (EMP) ensures seamless
service delivery, real-time observability and improved uptime,
efficiency, and experiences for our clients. We’re a
customer-obsessed team earning a 70+ Customer Net Promoter Score
(NPS), and committed to a culture of innovation, integrity, and
operational excellence. Our company has been recognized with
hundreds of industry awards and is proud to be a 'Best Place to
Work’ with an 80+ Employee Net Promoter Score (eNPS). For more
information visit: www.nwncarousel.com
About BankFive
BankFive is a $1.8 Billion mutual bank headquartered in Fall
River with 18 locations serving Massachusetts and Rhode Island. It
was founded in 1855 to make banking services accessible to the
community. Guided by the values of Human, Dynamic and Steadfast,
BankFive offers reliable and innovative products and services to
individuals, families and businesses. BankFive customers regularly
give five-star reviews, attesting to service that is approachable,
trustworthy, and innovative.
BankFive has been honored as a “Best Place To Work” by The
Boston Business Journal and Providence Business News as a “Top 100
Women-Led Business” by The Boston Globe.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240716924969/en/
Casey Sherman: csherman@regancomm.com