Launches Net Promoter Scoring, Expands Benchmarking, and
Introduces Detailed Diagnostics to Meet Evolving Healthcare
Reputation Management Needs
MONTVALE, N.J., July 9, 2024
/PRNewswire/ -- rater8, a leader in healthcare reputation
management, today announced significant enhancements to its unified
patient feedback solution. Providing deeper insights, streamlining
provider and listings management, and improving the overall user
experience, the new capabilities will help the more than 750
healthcare organizations relying on rater8 to further elevate
online visibility, manage reputation, attract and retain patients,
improve patient experience, and enhance operational
performance.
"One of the things I appreciate most about rater8 is their
ongoing development of new features that streamline our workflows,"
said Carroll Papajohn, Executive
Director for North Florida Bone and
Joint Specialists. "In particular, rater8 makes it incredibly easy
to add new providers and locations, and I even get alerts about
employees and listings that might need attention."
Measuring Loyalty Through Net Promoter Scores (NPS)
rater8 now provides the option to easily incorporate the NPS
question (asking, on a scale of 0 to 10, how likely the patient is
to recommend a practice to family and friends) into their existing
survey and review request workflows, enhancing the granularity of
patient feedback and streamlining promoter/detractor/passive
categorization.
Understanding Organization Unit Performance
Expanding its extensive benchmarking, which already
delivers insights based on over 16 million data points from
patients nationwide, rater8 introduced Org Unit Benchmarking. With
a fully customizable hierarchy, rater8 now offers enhanced
configurability for larger organizations, making it easy for those
groups with complex organizational structures to understand the
performance of different units. Provider and location data can now
be sorted and organized based on each unit's specific needs to
offer a full snapshot of performance at every organization
level.
Optimizing Patient Acquisition
With the addition of Optimize, users can now maximize new
patient acquisition opportunities by easily managing their
portfolio of online listings and providers from within rater8.
Ensuring unparalleled online visibility for practices and
providers, Optimize alerts users to potential issues, such as
missing or unshared listings or providers who should be added to or
removed from rater8, for prompt resolution.
"At rater8, we listen to our users and adapt our solutions to
meet their evolving needs," said Evan
Steele, Founder and CEO of rater8. "Our latest features
further equip our clients with the tools they need to succeed. We
are committed to supporting healthcare providers nationwide in
delivering exceptional care."
About rater8
rater8, the healthcare industry's leader in online reputation
management, provides SaaS solutions that help medical practices
attract more patients by effortlessly cultivating five-star reviews
on leading sites and gathering real-time patient feedback. Based in
the United States, rater8 is a
rapidly growing healthtech innovator serving hundreds of
practices and hospitals of all sizes and specialties. Learn more at
https://rater8.com/.
Media Contact:
Erica Camilo
Connexa Communications
C: 610.639.5644
380173@email4pr.com
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SOURCE rater8