SERVPRO Recognized for Excellence in Customer Service
July 09 2024 - 11:00AM
SERVPRO, a leader in property restoration, mitigation, and
construction, has been named one of America's Customer Service
Champions 2024 by USA TODAY and Plant-A Insights Group. This award
recognizes leaders in customer service across 67 industries.
Champions were selected through a confidential online survey of
more than 33,000 U.S. consumers who provided nearly 520,000
reviews. The businesses were evaluated on overall customer
experience and quality of service across seven key categories
important to consumers.SERVPRO received a four-and-a-half-star
rating out of a possible five and is the only company in the
restoration industry included on the list.“We are incredibly
honored that SERVPRO has been recognized as one of America’s
Customer Service Champions,” said CEO Brett Ponton. “This accolade
reflects the unwavering dedication and hard work of our SERVPRO
teams, who strive every day to provide exceptional service and
support to home and business owners in their time of need.”“At
SERVPRO, our commitment to excellence in customer service is at the
heart of everything we do, and this recognition is a testament to
our continued effort to exceed customer expectations.”America's
Customer Service Champions 2024 highlights companies that excel in
delivering outstanding customer experiences based on a broad set of
metrics, providing consumers with guidance for their spending
decisions. Respondents reviewed companies with whom they had
personal interactions within the past three years, ensuring the
relevance of the findings. The Plant-A analysis is further
supported by publicly available data, customer online reviews, and
various validation methods. Recognized companies underwent
meticulous checks, including a review of published press from the
past two years to identify potential issues.
For more than 50 years, SERVPRO has been a trusted leader in
fire and water cleanup and restoration services, construction, mold
mitigation, biohazard and pathogen remediation. SERVPRO’s
professional services network of more than 2,200 individually owned
and operated franchises spans the United States and Canada,
responding to property damage emergencies large and small – from
million-square-foot commercial facilities to individual homes. When
disaster strikes, homeowners, business owners and major insurance
companies alike rely on SERVPRO to make it “Like it never even
happened.”
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- America's Customer Service Champions 2024
Kim Brooks
Servpro Industries, LLC
615-451-0200
kbrooks@servpro.com