ConverseNow expands its US footprint by uniting future-proof
technologies and further bringing True AI to the restaurant
industry
AUSTIN,
Texas, July 9, 2024 /PRNewswire/
-- ConverseNow, the leading voice AI technology
platform, today announces that it has acquired Valyant
AI, a trailblazer in restaurant drive-thru automation technology.
This strategic combination will accelerate ConverseNow's growth in
drive-thru and, further, both companies' shared mission to
revolutionize the quick service restaurant (QSR) industry by
delivering unparalleled, affordable AI solutions that enhance guest
experiences and operational efficiency.
Founded in 2018, Valyant AI is the only company to deploy true
voice AI to drive-thru restaurants today and count chains such as
CKE and Checkers' among its approved customers. Holly, its robust
AI voice assistant, integrates directly via proprietary hardware
into existing drive-thru communications systems such as PAR, HME,
and POS systems, including Brink, Xenial, NCR, Aloha, and Oracle
Microsystems.
The transaction sees Valyant AI's entire team and technology
join the ConverseNow family, which leads the way in the provision
of AI voice-ordering assistants in the QSR sector. It will allow
the companies to provide a combined offering leveraging joint
expertise, shared data, and technology infrastructure.
"Our vision is to democratize AI for brands of all sizes, making
it accessible across all ordering channels," said Vinay Shukla, Co-Founder and CEO of ConverseNow.
"This acquisition brings us closer to that goal. We are thrilled to
welcome Valyant AI, whose drive-thru expertise complements our
Voice AI capabilities in the QSR industry. Together, we offer
robust, scalable solutions at competitive rates." "Valyant's
patented technology and proprietary hardware, combined with
seamless POS integration, perfectly complement ConverseNow's modern
AI stack. We look forward to becoming stronger together to better
serve the market," added Rahul
Aggarwal, Co-Founder and COO/CPO of ConverseNow.
Equipped with best-in-class conversational intelligence,
ConverseNow's AI-powered virtual ordering assistants replicate
natural human dialog to gauge customer sentiment and guide
conversations. It can detect nuances, predict ordering behaviors,
and maximize revenues by upselling items based on contextual data
and information available to them in real-time. Its cloud-based,
multilingual solution personalized restaurant orders in high-volume
voice channels such as phone, drive-thru, self-service kiosks, and
voice-assisted chat on mobile devices.
In addition to accelerating ConverseNow's drive-thru footprint,
the acquisition brings new technological capabilities, including an
AI Employee Assist product. This voice-led generative AI training
application enables restaurant staff to ask on-the-job questions to
a voice assistant and receive instant, hands-free responses. The
solution will be available on tables and integrated into drive-thru
communication systems, with plans for rollout by the end of the
quarter. Valyant AI has already piloted this solution with select
brands, showcasing its effectiveness, and now it will be able to
launch at scale.
For the foreseeable future, the companies will continue to
service customers under their respective brands and benefit from
enhanced resources and technology expertise. ConverseNow and
Valyant AI customers will continue to benefit from uninterrupted
service.
"Valyant's mission has always been to support restaurant
operations, ease employee workload, and enhance customer
experience," said Rob Carpenter,
founder of Valyant AI. "Vinay and Rahul have created a valuable
company, and I'm confident Holly will elevate ConverseNow's
platform. I look forward to seeing the achievements of our combined
efforts."
"Joining ConverseNow takes Valyant AI to an exciting new level,"
said Michael Silverman, CEO of
Valyant AI. "Our shared values and complementary technologies
create a powerful synergy. Our ready-to-deploy infrastructure and
ConverseNow conversational and emotional intelligence give us an
unrivaled ability to deliver true, accurate, and ethical AI
solutions to our customers. Together, we offer unmatched AI
solutions, bringing true potential and efficiencies to the
restaurant industry."
About ConverseNow
ConverseNow provides voice AI-powered virtual ordering assistants
for restaurants to automate the order-taking process from
high-volume voice channels such as drive-thru and phones. The
market leader in voice AI for restaurants, ConverseNow has
developed best-in-class technology that takes limitless orders with
remarkable accuracy, enhancing guest experience while reducing
stress for staff and doubling output during peak hours. Partnering
with a growing list of multinational and national brands,
ConverseNow has helped restaurants boost same-store sales up to
31%, increase average ticket up to 25%, and provide up to 90 hours
of additional labor per store each month. For more information,
please visit https://www.conversenow.ai
About Valyant AI
Valyant AI provides
restaurants with an upbeat and professional voice-based artificial
intelligence customer service platform that is always ready to
assist. One of the first commercial deployments of drive-thru AI,
Valyant AI easily integrates into call-ahead phone systems,
restaurant drive-thrus, mobile apps, and more to support customers
at every touch point, anytime and anywhere. With the eventual
ability to speak more than 30 languages, Valyant AI can help
customers as quickly and enjoyably as possible. Whether helping to
address labor shortages or enhancing customer service, Valyant AI
delivers an unmatched customer service experience. With Valyant AI,
the future of customer service is here. For more information,
please visit valyant.ai.
Media Contact
Emmanuel
Abreu
emmanuelabreu@tandemcomms.com
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SOURCE ConverseNow