LONDON, June 26,
2024 /PRNewswire/ -- Emmiera Group, the
UK's leading provider of home furniture repairs, has partnered with
Zinier to turbo-charge their field service capabilities. Zinier is
privileged to be the first company to provide outsourced field
service management software to Emmiera, who have relied on in-house
development since their inception 20 years ago.
Emmiera approached Zinier to provide an end-to-end field service
management solution, incorporating advanced scheduling,
configurable mobile forms, customer alerts and inventory
management. Initial modelling suggests Zinier's scheduling alone
will support Emmiera in reducing annual mileage by over 17% and
emissions by over 100 tonnes per annum. Moreover, Emmiera intends
to deploy Zinier's best-in-class mobile workflows to further
enhance their market-leading first-time fix rates and drive
improved client satisfaction.
Jason Grinnall, Operations
Director at Emmiera Group, elaborates: "Choosing an
outsourced FSM solution was a huge decision for a company like
ours, who traditionally have built everything in-house. However,
Zinier's inbuilt configurability and platform approach provides
Emmiera with a halfway-house between deploying market-leading FSM
functionality whilst retaining control of our own system. By
utilising Zinier, we will be able to further drive efficiencies,
increasing both our first-time fix rates and technician utilisation
rates."
Doug McCullen, VP of EMEA at
Zinier, commented on the successful collaboration, stating, "We are
delighted to welcome Emmiera Group to the Zinier platform. Working
with Emmiera reflects our continued growth and reinforces our
position as the leading pure-play enterprise Field Service
Management platform for companies looking to digitise and automate
their field operations."
Through its partnership with Zinier, Emmiera Group hopes to
further reinforce its position as the UK's leading provider of
furniture repairs. An ambition Zinier is proud to support.
For more information about Emmiera Group, visit
www.emmieragroup.com.
About Emmiera:
Emmiera Group is a market-leading provider of home furniture
repairs, with a team of skilled technicians serving every corner of
the UK and Ireland. The
founder-led business has grown from a single man in a van to a
household name in the industry, with a team of hundreds based out
of their head office in Dudley.
About Zinier:
Zinier is a global leader in intelligent field service
automation, providing organisations with innovative solutions to
streamline their field service operations and enhance customer
experiences. By leveraging advanced technologies such as AI and
automation, Zinier is revolutionising the field service management
industry.
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SOURCE Zinier