Thomas Cook Group PLC Thomas Cook accelerates UK efficiency programme (7064T)
March 22 2019 - 5:00AM
UK Regulatory
TIDMTCG
RNS Number : 7064T
Thomas Cook Group PLC
22 March 2019
Thomas Cook accelerates UK efficiency programme
22 March 2019 - Thomas Cook today announces new measures to
streamline its UK retail network as part of an ongoing programme to
drive greater efficiencies across the business and address changing
customer behaviour. More and more holidaymakers are switching
online, accounting for 64% of all Thomas Cook bookings in the UK
last year. Growth in online has been the fastest in all sales
channels, rising by 30% in 2018 with continued strong momentum.
Today's announcement would see the closure of 21 stores across
the country, reducing the UK retail estate to 566 shops, which
would result in an expected 102 customer-facing roles being made
redundant. A further 218 store-based roles are proposed to be
removed across the network following a review of the retail
workforce. A consultation process with the affected staff and their
union representatives has begun.
Thomas Cook has developed its digital travel applications into
some of the most trusted in the market. Customer satisfaction with
the UK website, measured by net promoter score, rose 5 points in
2018. In addition, two in five Thomas Cook holidaymakers departing
from the UK now use the company's app to help manage their
holiday.
Chief of Tour Operating, Will Waggott, said: "Today's
announcement reflects the wider challenges seen on the high street,
with more and more customers choosing to book online. These
measures will help us to drive greater efficiencies across Thomas
Cook so that we relentlessly focus our resources in those areas
that give us the greatest opportunity to make a difference to
customers in our core holiday offering.
"Looking ahead, we will be working to ensure that Thomas Cook is
fit for the future, putting a rigorous focus on costs in a
competitive environment while giving customers more reasons to
holiday with the strongest brand in travel."
The 21 stores listed for closure are included in the notes to
editors.
-ENDS-
About Thomas Cook Group Plc.
Thomas Cook Group plc. is one of the world's leading leisure
travel groups, with sales of GBP9.6 billion in the year ended 30
September 2018. It is supported by 21,000 employees and has 200
own-brand hotels. It operates from 16 source markets and serves
over 22 million customers annually. Thomas Cook Group plc's shares
are listed on the London Stock Exchange (TCG).
Contact Details:
Tej Randhawa, Thomas Cook
Analysts & Investors: Group +44 (0) 20 7557 6487
Chris Alfred, Thomas Cook
Media: Group +44 (0) 20 7294 7203
Notes to Editors
Stores listed for closure:
Gosforth, Newcastle Upon Tyne
West Bromwich Sandwell Centre, West Midlands
Llandudno, North Wales
Sunderland Sainsburys, Tyne & Wear
North Shields, Tyne & Wear
Peterlee, County Durham
Accrington, Lancashire
Market Harborough 23 St Marys Place, Leicestershire
Bury Haymarket, Lancashire
Stratford-upon-Avon, Warwickshire
Aberdeen Langstane, Aberdeen
Chesham, Buckinghamshire
Launceston, Cornwall
Stevenage, Hertfordshire
Shipley, West Yorkshire
Cumbernauld, North Lanarkshire
Guildford, Surrey
Glenrothes 52 Unicorn Way, Fife
Colchester High St, Essex
Kingston upon Thames, Surrey
Kirkintilloch Cowgate, Glasgow
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END
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