TIDMNEO 
 
 
Neovia Financial PLC 
04 November 2009 
 
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NEOVIA Financial Plc 
 
 
npower renews online card payment processing contract with NEOVIA for all 6.8 
million energy customers 
 
 
NEOVIA Payment Suite reduces fraud and improves customer experience 
 
 
Wednesday, 4th November 2009 - NEOVIA Financial Plc (LSE: NEO), the independent 
global online payments business, announces that its contract with npower has 
been renewed and that it will continue to be the only provider of debit/credit 
payment processing services to all of npower's 6.8 million residential and 
small/medium enterprise customers paying via telephone or online. 
 
 
 
Martin McHale, Cash Operations Manager at npower, confirmed the announcement: 
"We are delighted to continue our relationship with NEOVIA, as it provides an 
efficient and cost effective service and is very responsive in dealing with any 
requests for system changes to meet our business needs." 
 
 
McHale continued: "Working with NEOVIA and its partner Opex Hosting with the 
enhanced new payment platform has also improved management reporting for npower, 
and given us extra functionality to manage fraud by blocking accounts and 
preventing the use of stolen cards." 
 
 
npower  is  an integrated  energy business,  generating electricity and 
supplying gas,  electricity  and  related services to residential and business 
customers across the UK. It uses the NEOVIA Payment Suite, which features the 
NETBANX international payments gateway and Net+(TM) cards. NETBANX allows 
merchants to accept card and non-card payments through multiple channels 
including online, contact centres, mail order and via automated phone systems. 
The NETELLER e-wallet allows consumers to spend securely online as well as 
allowing merchants to increase customer lifetime value. Net+ cards allow 
merchants to extend customer loyalty and lifetimes. As well as cards, the NEOVIA 
Payment Suite supports online payments direct from consumers' online bank 
accounts. 
 
 
Dan Starr, Executive Vice President of Sales, Marketing and Products at NEOVIA, 
said: "We  are  delighted that npower has renewed its contract with us and all 
its 6.8 million energy customers continue to have a secure and easy way to pay. 
Over the past twelve months we have made continued improvements to the service 
we provide, including an enhanced IVR platform with Opex Hosting. This has 
resulted in over 40% of customers using the debit card payment option and taking 
advantage of NEOVIA Payment Suite, avoiding the need to talk to a customer 
service advisor." 
 
# # # 
 
 
 
 
For further information contact: 
 
 
NEOVIA Financial Plc 
Andrew Gilchrist, VP Communications + 44 (0) 1624 698 713 
Email:investorrelations@neovia.com 
Twitter: https://twitter.com/neovia 
 
 
Media Relations 
Nick Daines / Sheelagh Connelly, Lumen PR 
Tel: +44 (0) 20 7617 7019 
Email: neovia@lumenpr.com 
 
 
About NEOVIA Financial 
Trusted by consumers and merchants in over 160 countries to move and manage 
billions of dollars each year, NEOVIA Financial Plc (formerly NETELLER Plc) 
operates the world's leading independent online payments business. Through the 
NEOVIA Payment Suite(TM), featuring NETELLER , NETBANX , Net+(TM) and 1-PAY(TM) 
brands, NEOVIA Financial specialises in providing innovative and instant payment 
services where money transfer is difficult or risky due to identity, trust, 
currency exchange, or distance. Being independent has allowed the company to 
support thousands of retailers and merchants in many geographies and across 
multiple industries. 
 
 
NEOVIA Financial Plc quoted on the London Stock Exchange's AIM market, with a 
ticker symbol of NEO. Subsidiary company NETELLER (UK) Ltd is authorised by the 
Financial Services Authority (FSA) to operate as a regulated e-money issuer. For 
more information about NEOVIA Financial visit www.neovia.com or NEOVIA Financial 
visit www.neovia.com or subscribe at http://www.neovia.com/feeds/ 
 
 
About nPower 
Npower, a RWE company, is an integrated energy business, generating electricity 
and supplying gas, electricity and related services to customers across the UK. 
It operates and manages flexible, low-cost coal, oil and gas-fired power 
stations - generating over 10.3 GW of electricity. It serves around 6.8 million 
customer accounts and produce more than 10% of the electricity used in England 
and Wales. 
 
 
 
 
This information is provided by RNS 
            The company news service from the London Stock Exchange 
   END 
 
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