Cicero Rated a Hot Vendor in the 2013 Value Index for Agent Desktop Management
July 10 2013 - 9:30AM
Marketwired
Cicero Inc. (OTCBB: CICN), a provider of business performance
software for desktops and mobile devices, today announced that it
has been named a Hot Vendor in Ventana Research's 2013 Value Index
for Agent Desktop Management.
Ventana Research recent benchmark studies have shown that the
most mature companies delivering customer service have deployed "a
unified agent desktop system that makes the agents' work both more
efficient and more effective." During the past year Ventana
Research has evaluated vendors in the unified agent desktop space
in seven categories: usability, manageability, reliability,
capability, adaptability, validation, and total cost of
ownership/return on investment. Using this data, they placed
vendors on a scale from minimally valuable or Frigid, to very
valuable, or Hot to represent significant value to potential
buyers. Cicero's offering, Cicero XM, was rated Hot for its
capabilities in delivering a smart or intelligent agent desktop
solution in customer service organizations.
"Customer service and call centers agents face many challenges
as they seek to support more channels of communication and the
distribution of handling interactions from multiple sites," says
Richard Snow, VP and Global Research Director, Ventana Research.
"The key is to create a more unified system that allows managers to
react quickly to customers' needs. Cicero should be congratulated
for its ranking as a 'Hot' vendor, demonstrating its commitment to
providing agents with technology for a better desktop and to
improving the overall customer experience."
The "Ventana Research Value Index: Agent Desktop Management" is
an analytic representation of the assessment of how well vendors'
offerings meet buyers' requirements for software that enables and
support agent desktop management. To learn more visit
http://www.ventanaresearch.com/admvalueindex/.
"Research has shown that the primary impediment to delivering a
consistent quality customer experience has been the difficult,
unstructured desktop environment. Cicero XM tackles this problem by
simplifying and organizing the desktop with capabilities such as
workflow automation, application integration, real time agent
guidance and composite views," said Mike Garner, Chief Customer
Officer at Cicero. "We are very excited to have one of the most
trusted names in business and technology research conclude that our
solutions provide significant value in the agent desktop management
space."
About Ventana Research Ventana Research is
the most authoritative and respected benchmark business technology
research and advisory services firm. We provide insight and expert
guidance on mainstream and disruptive technologies through a unique
set of research-based offerings including benchmark research and
technology evaluation assessments, education workshops and our
research and advisory services, Ventana On-Demand. Our unparalleled
understanding of the role of technology in optimizing business
processes and performance and our best practices guidance are
rooted in our rigorous research-based benchmarking of people,
processes, information and technology across business and IT
functions in every industry. This benchmark research plus our
market coverage and in-depth knowledge of hundreds of technology
providers means we can deliver education and expertise to our
clients to increase the value they derive from technology
investments while reducing time, cost and risk. For more
information visit www.ventanaresearch.com
About Cicero Inc. Cicero® provides
business performance software that enables companies to monitor and
improve their existing technologies to deliver smart, integrated,
and secure solutions at employees' desktops and mobile devices.
Using Cicero EDGE™, global customers are addressing the challenges
of security, compatibility, and usability by leveraging existing
applications and delivering integrated enterprise mobility at the
fraction of time and cost as other approaches. Others use Cicero
XM® to improve contact center and back office performance by
integrating, automating, and presenting information with smart
desktops. Cicero customers and partners also use Cicero Discovery™
analytics to collect activity and application performance data and
track business objects across time and across multiple users as
well as to measure against defined business process workflows for
analysis and/or to feed third party applications. Learn more at
www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United
Desktop, and United Data Model are trademarks or registered
trademarks of Cicero Inc. and/or its affiliates. Other company
names and/or products are for identification purposes and are the
property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained
herein, this news release may contain forward-looking statements on
such matters as strategic direction, anticipated return on
investment, business prospects, the development and capabilities of
the Cicero product group, new products and similar matters. Actual
results may differ materially from the anticipated results or other
expectations expressed in this release of a variety of factors,
including risks that customers may not adopt the Cicero technology,
which Cicero Inc. may not successfully execute its new strategic
initiative and other risks and uncertainties that could cause
actual results to differ materially from such statements. For a
description of other factors that could cause such a difference,
please see Cicero Inc.'s filings with the Securities and Exchange
Commission.
Contact: Keith Anderson Email Contact 919-380-5092
Ventana Research Media Contact: Mendeil Bailey (925)
242-2412 Email Contact
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