Table of Contents

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 

 

FORM 10-Q

 

 

 

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2013

OR

 

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

for the transition period from                      to                     

Commission File Number 000-50840

 

 

QC H OLDINGS , I NC .

(Exact name of registrant as specified in its charter)

 

 

 

Kansas   48-1209939

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification No.)

9401 Indian Creek Parkway, Suite 1500

Overland Park, Kansas

  66210
(Address of principal executive offices)   (Zip Code)

(913) 234-5000

(Registrant’s telephone number, including area code)

Not applicable

(Former name, former address and former fiscal year, if changed since last report)

 

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Company was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes   x     No   ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes   x     No   ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, non-accelerated filer or a smaller reporting company (as defined in Rule 12b-2 of the Exchange Act).

 

Large accelerated filer   ¨    Accelerated filer   ¨
Non-accelerated filer   ¨    Smaller reporting company   x

Indicate by check mark whether the registrant is a shell company (as defined by Rule 12b-2 of the Exchange Act).    Yes   ¨     No   x

The number of shares outstanding of the registrant’s common stock, as of October 31, 2013:

Common Stock $0.01 per share par value – 17,354,607 Shares

 

 

 


Table of Contents

QC H OLDINGS , I NC .

Form 10-Q

September 30, 2013

Index

 

         Page  

PART I - FINANCIAL INFORMATION

  

Item 1.

 

Financial Statements

  
 

Introductory Comments

     1   
 

Consolidated Balance Sheets - December 31, 2012 and September 30, 2013

     2   
 

Consolidated Statements of Operations - Three and Nine Months Ended September 30, 2012 and 2013

     3   
 

Consolidated Statements of Comprehensive Income - Three and Nine Months Ended September 30, 2012 and 2013

     4   
 

Consolidated Statement of Changes in Stockholders’ Equity - Nine Months Ended September 30, 2013

     5   
 

Consolidated Statements of Cash Flows - Nine Months Ended September 30, 2012 and 2013

     6   
 

Notes to Consolidated Financial Statements

     7   
 

Computation of Basic and Diluted Earnings per Share

     14   

Item 2.

 

Management’s Discussion and Analysis of Financial Condition and Results of Operations

     28   

Item 3.

 

Quantitative and Qualitative Disclosures About Market Risk

     44   

Item 4.

 

Controls and Procedures

     44   

PART II - OTHER INFORMATION

  

Item 1.

 

Legal Proceedings

     44   

Item 2.

 

Unregistered Sales of Equity Securities and Use of Proceeds

     44   

Item 6.

 

Exhibits

     46   

SIGNATURES

     47   


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QC H OLDINGS , I NC .

F ORM 10-Q

S EPTEMBER  30, 2013

PART I - FINANCIAL INFORMATION

 

Item 1. Financial Statements

INTRODUCTORY COMMENTS

The consolidated financial statements included in this report have been prepared by QC Holdings, Inc. (the Company or QC), without audit, under the rules and regulations of the United States Securities and Exchange Commission. Certain information and footnote disclosures normally included in financial statements prepared in accordance with generally accepted accounting principles have been condensed or omitted under those rules and regulations, although the Company believes that the disclosures are adequate to enable a reasonable understanding of the information presented. These consolidated financial statements should be read in conjunction with the audited financial statements and the notes thereto, as well as Management’s Discussion and Analysis of Financial Condition and Results of Operations, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012. Results for the nine months ended September 30, 2013 are not necessarily indicative of the results expected for the full year 2013.


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QC H OLDINGS , I NC . AND S UBSIDIARIES

Consolidated Balance Sheets

(in thousands, except share and per share amounts)

 

     December 31,
2012
    September 30,
2013
 
           Unaudited  

ASSETS

    

Current assets:

    

Cash and cash equivalents

   $ 14,124      $ 14,135   

Restricted cash

     1,076        1,076   

Loans receivable, less allowance for losses of $6,608 at December 31, 2012 and $5,873 at September 30, 2013

     60,462        54,134   

Deferred income taxes

     1,390        1,451   

Prepaid expenses and other current assets

     7,313        4,671   

Current assets of discontinued operations

     2,540        5,257   
  

 

 

   

 

 

 

Total current assets

     86,905        80,724   

Non-current loans receivable, less allowance for losses of $437 at December 31, 2012 and $1,589 at September 30, 2013

     1,677        4,392   

Property and equipment, net

     11,210        10,494   

Goodwill

     21,791        21,567   

Intangible assets, net

     3,627        2,670   

Deferred income taxes

     773        656   

Other assets, net

     4,074        4,413   

Non-current assets of discontinued operations

     1,643        3,445   
  

 

 

   

 

 

 

Total assets

   $ 131,700      $ 128,361   
  

 

 

   

 

 

 

LIABILITIES AND STOCKHOLDERS’ EQUITY

    

Current liabilities:

    

Accounts payable

   $ 2,023      $ 1,244   

Accrued expenses and other current liabilities

     2,549        3,840   

Accrued compensation and benefits

     5,620        4,785   

Deferred revenue

     3,993        3,349   

Debt due within one year

     25,000        24,800   

Current liabilities of discontinued operations

     1,268        519   
  

 

 

   

 

 

 

Total current liabilities

     40,453        38,537   

Subordinated debt

     3,154        3,249   

Other non-current liabilities

     5,747        5,401   
  

 

 

   

 

 

 

Total liabilities

     49,354        47,187   
  

 

 

   

 

 

 

Commitments and contingencies

    

Stockholders’ equity:

    

Common stock, $0.01 par value: 75,000,000 shares authorized; 20,700,250 shares issued and 17,182,260 outstanding at December 31, 2012; 20,700,250 shares issued and 17,362,607 outstanding at September 30, 2013

     207        207   

Additional paid-in capital

     64,806        62,785   

Retained earnings

     47,093        45,758   

Treasury stock, at cost

     (29,958     (27,595

Accumulated other comprehensive income

     198        19   
  

 

 

   

 

 

 

Total stockholders’ equity

     82,346        81,174   
  

 

 

   

 

 

 

Total liabilities and stockholders’ equity

   $ 131,700      $ 128,361   
  

 

 

   

 

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

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QC H OLDINGS , I NC . AND S UBSIDIARIES

Consolidated Statements of Operations

(in thousands, except per share amounts)

(Unaudited)

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 
     2012     2013     2012     2013  

Revenues

        

Payday loan fees

   $ 30,914      $ 29,221      $ 88,463      $ 83,245   

Installment interest and fees

     5,771        8,831        14,403        22,707   

Other

     4,254        3,901        12,302        11,234   
  

 

 

   

 

 

   

 

 

   

 

 

 

Total revenues

     40,939        41,953        115,168        117,186   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

        

Salaries and benefits

     9,120        9,130        26,775        26,790   

Provision for losses

     10,970        15,115        23,907        32,973   

Occupancy

     4,713        4,673        13,781        13,831   

Depreciation and amortization

     524        500        1,604        1,586   

Other

     3,243        3,646        8,823        9,594   
  

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     28,570        33,064        74,890        84,774   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     12,369        8,889        40,278        32,412   

Regional expenses

     3,036        2,195        8,986        7,461   

Corporate expenses

     5,373        4,499        15,380        14,933   

Depreciation and amortization

     441        443        1,427        1,329   

Interest expense

     599        332        2,112        980   

Other expense (income), net

     (254     211        (1,428     597   
  

 

 

   

 

 

   

 

 

   

 

 

 

Income from continuing operations before income taxes

     3,174        1,209        13,801        7,112   

Provision for income taxes

     1,325        566        5,438        2,937   
  

 

 

   

 

 

   

 

 

   

 

 

 

Income from continuing operations

     1,849        643        8,363        4,175   

Loss from discontinued operations, net of income tax

     192        1,673        49        2,851   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 1,657      $ (1,030   $ 8,314      $ 1,324   
  

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average number of common shares outstanding:

        

Basic

     17,170        17,383        17,165        17,374   

Diluted

     17,271        17,434        17,203        17,374   

Earnings (loss) per share:

        

Basic

        

Continuing operations

   $ 0.10      $ 0.04      $ 0.47      $ 0.24   

Discontinued operations

     (0.01     (0.10     —          (0.16
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 0.09      $ (0.06   $ 0.47      $ 0.08   
  

 

 

   

 

 

   

 

 

   

 

 

 

Diluted

        

Continuing operations

   $ 0.10      $ 0.04      $ 0.47      $ 0.24   

Discontinued operations

     (0.01     (0.10     —          (0.16
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 0.09      $ (0.06   $ 0.47      $ 0.08   
  

 

 

   

 

 

   

 

 

   

 

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

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QC H OLDINGS , I NC . AND S UBSIDIARIES

Consolidated Statements of Comprehensive Income (Loss)

(in thousands)

(Unaudited)

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 
     2012      2013     2012      2013  

Net income (loss)

   $ 1,657       $ (1,030   $ 8,314       $ 1,324   

Other comprehensive income (loss), net of tax:

          

Reclassification adjustment for amounts included in net income related to derivative instrument

     69           206      

Foreign currency translation

     228         109        240         (179
  

 

 

    

 

 

   

 

 

    

 

 

 

Total comprehensive income (loss)

   $ 1,954       $ (921   $ 8,760       $ 1,145   
  

 

 

    

 

 

   

 

 

    

 

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

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QC H OLDINGS , I NC . AND S UBSIDIARIES

Consolidated Statements of Changes in Stockholders’ Equity

(in thousands)

(Unaudited)

 

     Outstanding
shares
    Common
stock
     Additional
paid-in
capital
    Retained
earnings
    Treasury
stock
    Accumulated
other
comprehensive
income
    Total
stockholders’
equity
 

Balance, December 31, 2012

     17,182      $ 207       $ 64,806      $ 47,093      $ (29,958   $ 198      $ 82,346   

Net income

            1,324            1,324   

Common stock repurchases

     (158            (504       (504

Dividends to stockholders

            (2,659         (2,659

Issuance of restricted stock awards

     339           (2,867       2,867          —     

Stock-based compensation expense

          956              956   

Tax impact of stock-based compensation

          (110           (110

Foreign currency translation

                (179     (179
  

 

 

   

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Balance, September 30, 2013

     17,363      $ 207       $ 62,785      $ 45,758      $ (27,595   $ 19      $ 81,174   
  

 

 

   

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

The accompanying notes are an integral part of these consolidated financial statements.

 

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QC H OLDINGS , I NC . AND S UBSIDIARIES

Consolidated Statements of Cash Flows

(in thousands)

(Unaudited)

 

     Nine Months Ended
September 30,
 
     2012     2013  

Cash flows from operating activities

    

Net income

   $ 8,314      $ 1,324   

Adjustments to reconcile net income to net cash provided by operating activities:

    

Depreciation and amortization

     3,254        2,974   

Provision for losses

     30,755        37,032   

Deferred income taxes

     2,154        (1,391

Non-cash interest expense

     969        378   

Gain from non-cash adjustment to contingent consideration

     (1,125  

Loss (gain) from foreign currency transaction

     (343     296   

Gain on cash surrender value of life insurance

     (325     (343

Loss on disposal of property and equipment

     151        304   

Loss from sale of auto receivables

       960   

Gain on settlement of life insurance policy

     (739  

Loss on impairment of goodwill and intangible assets

       680   

Stock-based compensation

     1,369        956   

Changes in operating assets and liabilities

    

Loans, interest and fees receivable, net

     (30,303     (37,739

Proceeds from sale of auto receivables

       158   

Prepaid expenses and other current assets

     325        721   

Inventory

     438        72   

Other assets

     22        3   

Accounts payable

     538        (727

Accrued expenses, other liabilities, accrued compensation and benefits and deferred revenue

     (3,408     (2,401

Income taxes

     (1,501     2,569   

Other non-current liabilities

     260        (397
  

 

 

   

 

 

 

Net operating

     10,805        5,429   
  

 

 

   

 

 

 

Cash flows from investing activities

    

Purchase of property and equipment

     (2,335     (2,037

Proceeds from settlement of life insurance policy

     739     

Proceeds from sale of property and equipment

       122   

Changes in restricted cash

     1,100        1   

Other

     11     
  

 

 

   

 

 

 

Net investing

     (485     (1,914
  

 

 

   

 

 

 

Cash flows from financing activities

    

Borrowings under credit facility

     30,200        13,800   

Payments on credit facility

     (21,800     (14,000

Repayments of long-term debt

     (17,151  

Payments for debt issue costs

       (82

Dividends to stockholders

     (2,672     (2,659

Exercise of stock options

     51     

Repurchase of common stock

     (792     (504
  

 

 

   

 

 

 

Net financing

     (12,164     (3,445
  

 

 

   

 

 

 

Effect of exchange rate changes on cash and cash equivalents

     58        (59
  

 

 

   

 

 

 

Cash and cash equivalents

    

Net increase (decrease)

     (1,786     11   

At beginning of year

     17,738        14,124   
  

 

 

   

 

 

 

At end of period

   $ 15,952      $ 14,135   
  

 

 

   

 

 

 

Supplementary schedule of cash flow information

    

Cash paid during the period for

    

Interest

   $ 1,552      $ 912   

Income taxes

     4,562        21   

The accompanying notes are an integral part of these consolidated financial statements.

 

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QC H OLDINGS , I NC . AND SUBSIDIARIES

N OTES TO C ONSOLIDATED F INANCIAL S TATEMENTS

(Unaudited)

Note 1 – The Company and Significant Accounting Policies

Business. The accompanying consolidated financial statements include the accounts of QC Holdings, Inc. and its wholly-owned subsidiaries, QC Financial Services, Inc., QC Auto Services, Inc. (QC Auto), QC Loan Services, Inc., QC E-Services, Inc., QC Canada Holdings Inc. and QC Capital, Inc. (collectively, the Company). QC Financial Services, Inc. is the 100% owner of QC Financial Services of California, Inc., Financial Services of North Carolina, Inc., QC Financial Services of Texas, Inc., Express Check Advance of South Carolina, LLC (ECA), QC Advance, Inc., Cash Title Loans, Inc. and QC Properties, LLC. QC Canada Holdings Inc. is the 100% owner of Direct Credit Holdings Inc. and its wholly owned subsidiaries (collectively, Direct Credit). QC Holdings, Inc., incorporated in 1998 under the laws of the State of Kansas, was founded in 1984, and has provided various retail consumer financial products and services throughout its 29-year history. The Company’s common stock trades on the NASDAQ Global Market exchange under the symbol “QCCO.”

Since 1998, the Company has been primarily engaged in the business of providing short-term consumer loans, known as payday loans, with principal values that typically range from $100 to $500. Payday loans provide customers with cash in exchange for a promissory note with a maturity of generally two to three weeks and supported by that customer’s personal check for the aggregate amount of the cash advanced plus a fee. The fee varies from state to state, based on applicable regulations and generally ranges from $15 to $20 per $100 borrowed. To repay the cash advance, customers may redeem their check by paying cash or they may allow the check to be presented to the bank for collection.

The Company also provides other consumer financial products and services, such as installment loans, credit services, check cashing services, title loans, open-end credit, prepaid debit cards, money transfers and money orders. All of the Company’s loans and other services are subject to state regulation, which vary from state to state, as well as to federal and local regulation, where applicable. As of September 30, 2013, the Company operated 432 branches with locations in Alabama, Arizona, California, Colorado, Idaho, Illinois, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, New Mexico, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. In fourth quarter 2012, the Company decided it would close 38 underperforming branches during first half 2013. The Company closed 33 of these branches during first quarter 2013 and closed the remaining five branches during second quarter 2013.

The Company began offering branch-based installment loans to customers in its Illinois branches during second quarter 2006 and expanded that product offering to customers in additional states during 2009 and 2010. In 2012, the Company introduced new installment loan products (signature loans and auto equity loans) to meet high customer demand for longer-term loan options. These new products are higher-dollar and longer-term installment loans that are centrally underwritten and distributed through the Company’s existing branch network. As of September 30, 2013, the Company offered the installment loan products to its customers in Arizona, California, Colorado, Idaho, Illinois, Missouri, New Mexico, South Carolina, Utah and Wisconsin. The installment loans are payable in monthly installments (principal plus accrued interest) with terms typically ranging from four months to 48 months, and all loans are pre-payable at any time without penalty. The fee for the installment loan varies based on the amount borrowed and the term of the loan. Generally, the amount that the Company advances under an installment loan ranges from $400 to $3,000. The average principal amount across all installment loan products originated during the nine months ended September 30, 2013 was approximately $694.

On September 30, 2011, QC Canada Holdings Inc., a wholly-owned subsidiary of the Company, acquired 100% of the outstanding stock of Direct Credit Holdings Inc., a British Columbia company engaged in short-term, consumer Internet lending in certain Canadian provinces. Direct Credit was founded in 1999 and has developed and grown a proprietary Internet-based model into a leading platform in Canada. The acquisition of Direct Credit is part of the implementation of the Company’s strategy to diversify by increasing its product offerings and distribution, as well as by expanding its presence into international markets.

 

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Basis of Presentation. The consolidated financial statements of QC Holdings, Inc. included herein have been prepared by the Company, without audit, pursuant to the rules and regulations of the United States Securities and Exchange Commission. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America (US GAAP) have been condensed or omitted pursuant to such rules and regulations, although the Company believes that the disclosures are adequate to enable a reasonable understanding of the information presented. The Consolidated Balance Sheet as of December 31, 2012 was derived from the audited financial statements of the Company, but does not include all disclosures required by US GAAP. These consolidated financial statements should be read in conjunction with the Company’s audited financial statements and the notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012.

The Company’s Automotive segment is being presented as a discontinued operation in the Consolidated Statements of Operations. All revenue and expenses reported for each period herein have been adjusted to reflect reclassification of the discontinued automotive business. The assets and liabilities comprising the Automotive segment meet the criteria to be classified as held-for-sale in accordance with accounting guidance and are being aggregated and presented as assets and liabilities from discontinued operations in the Consolidated Balance Sheets. See additional information in Note 5.

In the opinion of the Company’s management, the accompanying unaudited consolidated financial statements contain all adjustments (consisting of normal closing procedures) necessary to present fairly the financial position of the Company and its subsidiary companies as of September 30, 2013, and the results of operations and comprehensive income for the three and nine months ended September 30, 2012 and 2013 and cash flows for the nine months ended September 30, 2012 and 2013, in conformity with US GAAP. The results of operations for the three and nine months ended September 30, 2013 are not necessarily indicative of the results to be expected for the full year 2013.

Use of Estimates. In preparing financial statements in conformity with accounting principles generally accepted in the United States of America, management is required to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. On an on-going basis, management evaluates its estimates and judgments, including those related to allowance for losses on loans, fair value measurements used in goodwill impairment tests, long-lived assets, income taxes, contingencies and litigation. Management bases its estimates on historical experience, empirical data and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results could differ from those estimates.

Loans Receivable, Provision for Losses and Allowance for Loan Losses. When the Company enters into a payday or title loan with a customer, the Company records a loan receivable for the amount loaned to the customer plus the fee charged by the Company, which varies from state to state based on applicable regulations.

The following table summarizes certain data with respect to the Company’s payday loans:

 

     Three Months Ended
September 30,
     Nine Months Ended
September 30,
 
     2012      2013      2012      2013  

Average amount of cash provided to customer

   $ 323.01       $ 326.54       $ 322.23       $ 325.52   

Average fee received by the Company

   $ 57.37       $ 59.07       $ 57.53       $ 59.15   

Average term of the loan (days)

     17.9         17.8         17.9         17.9   

 

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When the Company enters into an installment loan with a customer, the Company records a loan receivable for the amount loaned to the customer. At each period end, the Company records any accrued fees and interest as a receivable, which vary from state to state based on applicable regulations.

When checks are presented to the bank for payment of payday loans and returned as uncollected, all accrued fees, interest and outstanding principal are charged-off as uncollectible, generally within 14 days after the due date. Accordingly, payday loans included in the receivable balance at any given point in time are typically not older than 30 days. These charge-offs are recorded as expense through the provision for losses. Any recoveries on losses previously charged to expense are recorded as a reduction to the provision for losses in the period recovered. With respect to title loans, no additional fees or interest are charged after the loan has defaulted, which generally occurs after attempts to contact the customer have been unsuccessful. Based on state regulations and operating procedures, the Company stops accruing interest on installment loans between 60 to 90 days after the last payment. On automotive loans, the Company stops accruing interest on 60 days after the last payment.

With respect to the loans receivable at the end of each reporting period, the Company maintains an aggregate allowance for loan losses (including fees and interest) for payday loans, title loans, and installment loans at levels estimated to be adequate to absorb estimated incurred losses in the respective outstanding loan portfolios. The Company does not specifically reserve for any individual loan.

The methodology for estimating the allowance for payday and title loan losses utilizes a four-step approach, which reflects the short-term nature of the loan portfolio at each period-end, the historical collection experience in the month following each reporting period-end and any fluctuations in recent general economic conditions. First, the Company computes the loss/volume ratio for the last month of each reporting period. The loss/volume ratio represents the percentage of aggregate net payday and title loan charge-offs to total payday and title loan volumes during a given period. Second, the Company computes an adjustment to this percentage to reflect the collections experience in the month immediately following the reporting period-end. To estimate collections experience, the Company computes an average of the change in the loss/volume ratio from the last month of each reporting period to the immediate subsequent month-end for each of the last three years (excluding the current year). This change is then added to, or subtracted from, the loss/volume ratio computed for the last month of the current reporting period to derive an experience-adjusted loss/volume ratio. Third, the period-end gross payday and title loans receivable balance is multiplied by the experience-adjusted loss/volume ratio to determine the initial estimate of the allowance for loan losses. Fourth, the Company reviews and evaluates various qualitative factors that may or may not affect the computed initial estimate of the allowance for loan losses, including, among others, known changes in state regulations or laws, changes to the Company’s business and operating structure, and geographic or demographic developments. In connection with the Company’s decision in 2012 to close 38 branches during the first half of 2013, the Company recorded a $1.3 million qualitative adjustment to increase its allowance for loan losses as of December 31, 2012. As of September 30, 2013, the Company determined that no qualitative adjustment was needed.

The Company maintains an allowance for installment loans at a level it considers sufficient to cover estimated losses in the collection of its installment loans. The allowance calculation for installment loans is based upon historical charge-off experience (primarily a six-month trailing average of charge-offs to total volume) and qualitative factors, with consideration given to recent credit loss trends and economic factors. In connection with the Company’s decision in 2012 to close 38 branches during the first half of 2013, the Company recorded a $344,000 qualitative adjustment to increase its allowance for loan losses as of December 31, 2012. As of September 30, 2013, the Company determined that no qualitative adjustment was needed.

The Company records an allowance for other receivables based upon an analysis that gives consideration to payment recency, delinquency levels and other general economic conditions.

Based on the information discussed above, the Company records an adjustment to the allowance for loan losses through the provision for losses. The overall allowance represents the Company’s best estimate of probable losses inherent in the outstanding loan portfolio at the end of each reporting period.

 

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On occasion, the Company will sell certain payday loan receivables that the Company had previously charged off to third parties for cash. The sales are recorded as a credit to the overall loss provision, which is consistent with the Company’s policy for recording recoveries noted above. The following table summarizes cash received from the sale of these payday loan receivables (in thousands) :

 

     Three Months Ended
September 30,
     Nine Months Ended
September 30,
 
     2012      2013      2012      2013  

Cash received from sale of payday loan receivables

   $ 177       $ 205       $ 457       $ 483   
  

 

 

    

 

 

    

 

 

    

 

 

 

Note 2 – Accounting Developments

In July 2013, the Financial Accounting Standards Board issued guidance on the presentation of an unrecognized tax benefit when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists. This update specifies that an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss, or a tax credit carryforward, with certain exceptions. This update is effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. The Company does not anticipate that the adoption of this guidance will have a material effect on the Company’s consolidated financial statements.

In February 2013, the FASB amended the disclosure requirements regarding the reporting of amounts reclassified out of accumulated other comprehensive income. The amendment does not change the current requirement for reporting net income or other comprehensive income, but requires additional disclosures about significant amounts reclassified out of accumulated other comprehensive income including the effect of the reclassification on the related net income line items. The adoption of this guidance did not have a material effect on the Company’s consolidated financial statements.

In July 2012, the FASB issued an update to existing guidance on the impairment assessment of indefinite-lived intangibles. This update simplifies the impairment assessment of indefinite-lived intangibles by allowing companies to consider qualitative factors to determine whether it is more likely than not that the fair value of an indefinite-lived intangible asset is less than its carrying amount before performing the two step impairment review process. This guidance is effective for annual and interim impairment tests performed for fiscal years beginning after September 15, 2012. The adoption of this guidance did not have a material effect on the Company’s consolidated financial statements.

Note 3 – Significant Business Transactions

Restructuring. In January 2013, the Company announced to its employees a restructuring plan for the organization primarily due to a decline in loan volumes over the past few years as a result of shifting customer demand, the poor economy, regulatory changes and increasing competition in the short-term credit industry. The restructuring plan included a 10% workforce reduction in field and corporate employees primarily due to the decision in 2012 to close 38 underperforming branches during the first half of 2013. In fourth quarter 2012, the Company recorded approximately $298,000 in pre-tax charges associated with its decision to close these 38 underperforming branches. The charges included a $257,000 loss for the disposition of fixed assets and $41,000 for other costs. The Company recorded approximately $1.3 million in pre-tax charges during nine months ended September 30, 2013, associated with the restructuring plan. The charges included approximately $429,000 for lease terminations and other related occupancy costs and approximately $827,000 in severance and benefit costs for the workforce reduction. Excluding the effect of the closed branches, the workforce reduction and related cost savings are expected to total approximately $2.5 million to $3.0 million on an annual basis.

 

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The following table summarizes the accrued costs associated with the restructuring and the activity related to those charges as of September 30, 2013 (in thousands) :

 

     Balance at
December 31,
2012
     Additions      Reductions     Balance at
September 30,
2013
 

Lease and related occupancy costs

   $ 54       $ 429       $ (422   $ 61   

Severance

        827         (827  

Other

        1         (1  
  

 

 

    

 

 

    

 

 

   

 

 

 

Total

   $ 54       $ 1,257       $ (1,250   $ 61   
  

 

 

    

 

 

    

 

 

   

 

 

 

As of September 30, 2013, the balance of $61,000 for accrued costs associated with the restructuring plan is included as a current liability on the Consolidated Balance Sheets as the Company expects that the liabilities for these costs will be settled within one year.

Sale of Automobile Receivables. In December 2012, the Company completed two transactions involving $17.2 million principal amount of its automobile loans receivable. The Company received approximately $11.9 million in cash proceeds in exchange for relinquishing its right, title and interest in the automobile loans receivable. The Company used the net proceeds it received to make a prepayment of the term loan under its credit agreement. The Company was subject to recourse provisions, which required it to repurchase certain automobile loans receivable in the event of a default. The recourse period ended on May 9, 2013. As of December 31, 2012 and September 30, 2013, the balance of the recourse liability was approximately $350,000 and $0, respectively. During the nine months ended September 30, 2013, the Company recorded a loss of approximately $522,000 as a result of the recourse provisions.

With respect to the transfer of $17.2 million in automobile loans receivable, the Company treated $16.1 million of this amount as a sale and recognized a $2.6 million loss from the sale. The Company was unable to satisfy certain criteria for sale accounting treatment with respect to the transfer of $1.1 million in principal amount of automobile loans receivable. These transferred assets were classified as collateralized receivables and the cash proceeds received (approximately $618,000) from the transfer of these automobile loans receivable were classified as a secured borrowing. At the end of the recourse period, approximately $156,000 of the collateralized receivables was retained by the third party to satisfy the secured borrowing and the Company recorded an additional loss for this amount.

Note 4 – Fair Value Measurements

Fair Value Hierarchy Tables. The fair value measurement accounting guidance establishes a three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value. In general, fair values determined by Level 1 inputs utilize quoted prices (unadjusted) in active markets for identical assets or liabilities that the Company has the ability to access. Level 2 inputs include quoted prices for similar assets and liabilities in active markets, and inputs other than quoted prices that are observable for the asset or liability. Level 3 inputs are unobservable inputs for the asset or liability, and include situations where there is little, if any, market activity for the asset or liability. In certain cases, the inputs used to measure fair value may fall into different levels of the fair value hierarchy. In such cases, the level in the fair value hierarchy within which the fair value measurement in its entirety falls has been determined based on the lowest level input that is significant to the fair value measurement in its entirety. The Company’s assessment of the significance of a particular input to the fair value in its entirety requires judgment and considers factors specific to the asset or liability. There were no recurring fair value measurements as of December 31, 2012 and September 30, 2013.

Financial Assets Not Measured at Fair Value. The fair value of cash and cash equivalents and restricted cash, approximates carrying value.

 

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The fair value of short-term payday, title, installment loans and open-end credit receivables, borrowings under the credit facility, accounts payable and certain other current liabilities that are short-term in nature approximates carrying value. If measured at fair value in the financial statements, these financial instruments would be classified as Level 3 in the fair value hierarchy.

Note 5 – Discontinued Operations

In 2012, the Company closed 20 branches that were not consolidated into nearby branches and decided it would close 38 branches during the first half of 2013. These branches are reported as discontinued operations in the Consolidated Statements of Operations and related disclosures in the accompanying notes for all periods presented. With respect to the Consolidated Balance Sheets, the Consolidated Statements of Cash Flows and related disclosures in the accompanying notes, the items associated with these branches are included with the continuing operations for all periods presented.

In September 2013, the Company approved a plan to discontinue its automotive business. The operating environment for the Company’s automotive business has become increasingly challenging and operating results more volatile over the past several quarters, given the difficult general economic climate. In light of these circumstances, the Company elected to discontinue its automotive business in order to focus on its consumer lending operations in the U.S. and Canada. It is anticipated that the automotive business, including its customer receivables, inventories and other assets, will be sold or liquidated during fourth quarter 2013. Discontinued operations include the revenue and expenses which can be specifically identified with the automotive business, and excludes any allocation of general administrative corporate costs, except interest expense. Interest expense was allocated to the automotive business based on the amount of net funds advanced to the automotive business at the Company’s corporate cost of funds.

Associated with this decision, the Company recorded a non-cash loss of $2.6 million during third quarter 2013 on the expected disposal of the automotive business. This non-cash loss is included as a component of discontinued operations for the three and nine months ending September 30, 2013 in the Consolidated Statements of Operations. Approximately $1.9 million of this charge is an estimated non-cash fair-value adjustment to customer loans receivable, reflecting the currently anticipated resale values of the loans receivable. In addition, the Company recorded a non-cash impairment charge related to a write-off of goodwill and intangible assets totaling $680,000. At this time, the Company cannot currently estimate future cash expenditures related to the disposal, although such amounts are expected to be relatively insignificant in relation to the total expected charges. The Company expects to continue operating the automotive business while seeking to sell it, or its individual assets.

Summarized financial information for discontinued operations during the three and nine months ended September 30, 2012 and 2013 is presented below (in thousands) :

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 
     2012     2013     2012     2013  

Total revenues

   $ 8,121      $ 4,631      $ 25,482      $ 13,175   

Operating expenses (a)

     8,140        6,319        24,731        15,341   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit (loss)

     (19     (1,688     751        (2,166

Other, net (b)

     (335     (1,006     (1,189     (2,424
  

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (354     (2,694     (438     (4,590

Income tax benefit

     162        1,021        389        1,739   
  

 

 

   

 

 

   

 

 

   

 

 

 

Loss from discontinued operations

   $ (192   $ (1,673   $ (49   $ (2,851
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(a) For the three and nine months ended September 30, 2013, operating expenses include a $1.9 million charge for the non-cash fair-value adjustment of customer loans receivable discussed above.
(b) For the three and nine months ended September 30, 2013, other, net includes a $680,000 impairment charge to goodwill and intangible assets.

 

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In accordance with accounting guidance, the assets and liabilities of the automotive business held for sale have been segregated and are recorded as assets of discontinued operations and liabilities of discontinued operations in the Consolidated Balance Sheets. As of December 31, 2012 and September 30, 2013, the components of assets and liabilities classified as discontinued operations consisted of the following (in thousands) :

 

     December 31,
2012
     September 30,
2013
 

Current assets:

     

Loans receivable, net

   $ 757       $ 2,333   

Inventory

     1,341         1,268   

Deferred income taxes

     381         1,569   

Prepaid expenses and other current assets

     61         87   
  

 

 

    

 

 

 

Total current assets of discontinued operations

   $ 2,540       $ 5,257   
  

 

 

    

 

 

 

Non-current assets:

     

Loans receivable, net

   $ 715       $ 2,960   

Property and equipment, net

     196         166   

Goodwill

     672      

Intangible assets, net

     29      

Deferred income taxes

     15         303   

Other, net

     16         16   
  

 

 

    

 

 

 

Total non-current assets of discontinued operations

   $ 1,643       $ 3,445   
  

 

 

    

 

 

 

Current liabilities:

     

Accounts payable

   $ 32       $ 82   

Accrued expenses and other current liabilities

     1,159         191   

Accrued compensation and benefits

     51         99   

Deferred revenue

     26         147   
  

 

 

    

 

 

 

Total current liabilities of discontinued operations

   $ 1,268       $ 519   
  

 

 

    

 

 

 

In accordance with accounting guidance, customer loans receivable from the automotive business with a carrying amount of $7.2 million were written down to their estimated fair value at September 30, 2013 of $5.3 million, resulting in an impairment charge of $1.9 million, which was included in earnings for the period. The fair value of the customer receivables was estimated based upon discussions with third party purchasers of finance receivables and industry consultants knowledgeable of historical valuations for similar customer receivable portfolios. The fair value of inventory was based upon what the Company estimates it could sell to third party purchasers or through auction sales.

In the third quarter of 2013, prior to the annual impairment assessment, the Company also performed an interim goodwill impairment assessment relative to the goodwill associated with the reporting unit that included the automotive business. Based on the assessment, the Company determined that the fair value of this reporting unit was less than the carrying value and therefore performed the second step of the goodwill impairment assessment, which requires estimating the fair values of the reporting unit’s net identifiable assets and calculating the implied fair value of goodwill. The fair value of this reporting unit was determined by a market approach, consistent with its last annual impairment assessment. The implied fair value of goodwill was determined to be zero and, therefore, recorded goodwill was impaired and a non-cash impairment charge of $672,000 was recognized in the third quarter of 2013. The goodwill impairment was primarily a result of lower forecasted margins and increased working capital requirements within this reporting unit. In addition, the Company recorded a non-cash impairment charge for amortizable intangible assets totaling $8,000.

The asset fair values utilized in the impairment assessments discussed above were determined using Level 3 inputs as defined by accounting guidance.

 

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Note 6 – Earnings Per Share

The Company computes basic and diluted earnings per share using a two-class method because the Company has participating securities in the form of unvested share-based payment awards with rights to receive non-forfeitable dividends. Basic and diluted earnings per share are computed by dividing income available to common stockholders by the weighted average number of common shares outstanding during the period. The computation of diluted earnings per share gives effect to all dilutive potential common shares that were outstanding during the period. The effect of stock options and unvested restricted stock represent the only differences between the weighted average shares used for the basic earnings per share computation compared to the diluted earnings per share computation for each period presented.

The following table presents the computations of basic and diluted earnings per share for each of the periods indicated (in thousands, except per share data) :

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 
     2012     2013     2012     2013  

Income available to common stockholders:

        

Income from continuing operations

   $ 1,849      $ 643      $ 8,363      $ 4,175   

Discontinued operations, net of income tax

     (192     (1,673     (49     (2,851
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 1,657      $ (1,030   $ 8,314      $ 1,324   
  

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average shares outstanding:

        

Weighted average basic common shares outstanding

     17,170        17,383        17,165        17,374   

Dilutive effect of stock options and unvested restricted stock

     101        51        38     
  

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average diluted common shares outstanding

     17,271        17,434        17,203        17,374   
  

 

 

   

 

 

   

 

 

   

 

 

 

Basic earnings (loss) per share:

        

Continuing operations

   $ 0.10      $ 0.04      $ 0.47      $ 0.24   

Discontinued operations

     (0.01     (0.10     —          (0.16
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 0.09      $ (0.06   $ 0.47      $ 0.08   
  

 

 

   

 

 

   

 

 

   

 

 

 

Diluted earnings (loss) per share:

        

Continuing operations

   $ 0.10      $ 0.04      $ 0.47      $ 0.24   

Discontinued operations

     (0.01     (0.10     —          (0.16
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 0.09      $ (0.06   $ 0.47      $ 0.08   
  

 

 

   

 

 

   

 

 

   

 

 

 

Anti-dilutive securities. Options to purchase 2.6 million shares of common stock were excluded from the diluted earnings per share calculation for the three and nine months ended September 30, 2012 and 2013, because they were anti-dilutive.

Note 7 – Segment Information

The Company’s operating business units offer various financial services. The Company has elected to organize and report on these business units as two operating segments (Financial Services and E-Lending). The Financial Services segment includes branches that offer payday loans, installment loans, credit services, check cashing services, title loans, open-end credit, prepaid debit cards, money transfers and money orders. The E-Lending segment includes the Internet lending operations in Canada. The Company evaluates the performance of its segments based on, among other things, gross profit, income from continuing operations before income taxes and return on invested capital. Prior to third quarter 2013, the Company had three operating segments that included its Automotive business. As discussed in Note 5, the Company’s Automotive business is currently classified as discontinued operations and is no longer included within the segment results.

 

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The following tables present summarized financial information for the Company’s segments (in thousands) :

 

     Three Months Ended September 30, 2013  
     Financial
Services
    E-Lending     Consolidated
Total
 

Total revenues

   $     40,074      $ 1,879      $   41,953   

Provision for losses

     14,459        656        15,115   

Other expenses

     16,826        1,123        17,949   
  

 

 

   

 

 

   

 

 

 

Gross profit

     8,789        100        8,889   

Other, net (a)

     (7,473     (207     (7,680
  

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations before income taxes

   $ 1,316      $ (107   $ 1,209   
  

 

 

   

 

 

   

 

 

 

 

     Three Months Ended September 30, 2012  
     Financial
Services
    E-Lending     Consolidated
Total
 

Total revenues

   $     38,812      $ 2,127      $   40,939   

Provision for losses

     10,324        646        10,970   

Other expenses

     16,518        1,082        17,600   
  

 

 

   

 

 

   

 

 

 

Gross profit

     11,970        399        12,369   

Other, net (a)

     (9,020     (175     (9,195
  

 

 

   

 

 

   

 

 

 

Income from continuing operations before income taxes

   $ 2,950      $ 224      $ 3,174   
  

 

 

   

 

 

   

 

 

 

 

     Nine Months Ended September 30, 2013  
     Financial
Services
    E-Lending     Consolidated
Total
 

Total revenues

   $   111,922      $   5,264      $   117,186   

Provision for losses

     31,214        1,759        32,973   

Other expenses

     49,224        2,577        51,801   
  

 

 

   

 

 

   

 

 

 

Gross profit

     31,484        928        32,412   

Other, net (a)

     (23,852     (1,448     (25,300
  

 

 

   

 

 

   

 

 

 

Income (loss) from continuing operations before income taxes

   $ 7,632      $ (520   $   7,112   
  

 

 

   

 

 

   

 

 

 

 

     Nine Months Ended September 30, 2012  
     Financial
Services
    E-Lending      Consolidated
Total
 

Total revenues

   $   109,045      $ 6,123       $ 115,168   

Provision for losses

     22,094        1,813         23,907   

Other expenses

     48,363        2,620         50,983   
  

 

 

   

 

 

    

 

 

 

Gross profit

     38,588        1,690         40,278   

Other, net (a)

     (26,652     175         (26,477
  

 

 

   

 

 

    

 

 

 

Income from continuing operations before income taxes

   $ 11,936      $   1,865       $ 13,801   
  

 

 

   

 

 

    

 

 

 

 

(a) Represents expenses not associated with operations, which includes regional expenses, corporate expenses, depreciation and amortization, interest, other income and other expenses. In addition, the E-Lending segment includes a gain of $1.1 million for the nine months ended September 30, 2012 due to recording a reduction in the contingent consideration liability.

 

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Information concerning total assets by reporting segment is as follows (in thousands) :

 

     December 31,
2012
     September 30,
2013
 

Financial Services

   $ 114,100       $ 105,769   

E-Lending

     13,417         13,890   
  

 

 

    

 

 

 

Balance, end of period (excluding assets of discontinued operations)

   $ 127,517       $ 119,659   
  

 

 

    

 

 

 

The operations of the Financial Services segment are all located in the United States. The operations of the E-Lending segment are located in Canada.

Note 8 – Customer Receivables and Allowance for Loan Losses

Customer receivables consisted of the following (in thousands) :

 

September 30, 2013:    Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Current portion:

        

Total loans, interest and fees receivable

   $ 41,312      $ 14,900      $ 3,795      $ 60,007   

Less: allowance for losses

     (2,048     (3,041     (784     (5,873
  

 

 

   

 

 

   

 

 

   

 

 

 

Loans, interest and fees receivable, net

   $  39,264      $ 11,859      $  3,011      $  54,134   
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-current portion:

        

Total loans, interest and fees receivable

   $ —        $ 5,981      $ —        $ 5,981   

Less: allowance for losses

       (1,589       (1,589
  

 

 

   

 

 

   

 

 

   

 

 

 

Loans, interest and fees receivable, net

   $ —        $ 4,392      $ —        $ 4,392   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

December 31, 2012:    Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Current portion:

        

Total loans, interest and fees receivable

   $ 50,772      $ 14,642      $ 1,656      $ 67,070   

Less: allowance for losses

     (3,211     (2,997     (400     (6,608
  

 

 

   

 

 

   

 

 

   

 

 

 

Loans, interest and fees receivable, net

   $  47,561      $ 11,645      $  1,256      $  60,462   
  

 

 

   

 

 

   

 

 

   

 

 

 

Non-current portion:

        

Total loans, interest and fees receivable

   $ —        $ 2,114      $ —        $ 2,114   

Less: allowance for losses

       (437       (437
  

 

 

   

 

 

   

 

 

   

 

 

 

Loans, interest and fees receivable, net

   $ —        $ 1,677      $ —        $ 1,677   
  

 

 

   

 

 

   

 

 

   

 

 

 

Credit quality information. In order to manage the portfolios of consumer loans effectively, the Company utilizes a variety of proprietary underwriting criteria, monitors the performance of the portfolio and maintains either an allowance or accrual for losses on consumer loans (including fees and interest) at a level estimated to be adequate to absorb credit losses inherent in the portfolio. The portfolio includes balances outstanding from all consumer loans, including short-term payday and title loans and installment loans. The allowance for losses on consumer loans offsets the outstanding loan amounts in the Consolidated Balance Sheets.

 

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The Company had approximately $5.7 million in installment loans receivable past due as of September 30, 2013 and approximately 31.8% of this amount was more than 60 days past due. The Company had approximately $3.9 million in installment loans receivable past due as of December 31, 2012 and approximately 21.4% of this amount was more than 60 days past due.

Allowance for loan losses. The following table summarizes the activity in the allowance for loan losses during the three and nine months ended September 30, 2012 and 2013 (in thousands) :

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 

Allowance for loan losses

   2012     2013     2012     2013  

Balance, beginning of period

   $ 3,588      $ 5,893      $ 3,908      $ 7,045   

Charge-offs

     (17,865     (21,700     (47,654     (54,936

Recoveries

     7,441        9,174        23,042        25,381   

Provision for losses

     11,248        14,095        25,116        29,972   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $ 4,412      $ 7,462      $ 4,412      $ 7,462   
  

 

 

   

 

 

   

 

 

   

 

 

 

The provision for losses in the Consolidated Statements of Operations includes losses associated with the credit service organization (see note 15 for additional information) and excludes loss activity related to discontinued operations (see note 5 for additional information).

The following table summarizes the activity in the allowance for loan losses by product type during the three and nine months ended September 30, 2012 and 2013 (in thousands) :

 

     Three Months Ended September 30, 2013  
     Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Balance, beginning of period

   $ 1,777      $ 3,636      $ 480      $ 5,893   

Charge-offs

     (16,683     (4,645     (372     (21,700

Recoveries

     8,539        585        50        9,174   

Provision for losses

     8,415        5,054        626        14,095   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $   2,048      $   4,630      $    784      $   7,462   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

     Nine Months Ended September 30, 2013  
     Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Balance, beginning of period

   $ 3,211      $ 3,435      $ 399      $ 7,045   

Charge-offs

     (41,939     (12,070     (927     (54,936

Recoveries

     23,372        1,861        148        25,381   

Provision for losses

     17,404        11,404        1,164        29,972   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $   2,048      $   4,630      $   784      $   7,462   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

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Table of Contents
     Three Months Ended September 30, 2012  
     Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Balance, beginning of period

   $ 1,279      $ 2,069      $ 240      $ 3,588   

Charge-offs

     (14,082     (3,578     (205     (17,865

Recoveries

     6,912        452        77        7,441   

Provision for losses

     7,523        3,667        58        11,248   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $ 1,632      $ 2,610      $ 170      $ 4,412   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

     Nine Months Ended September 30, 2012  
     Payday
and Title
Loans
    Installment
Loans
    Other     Total  

Balance, beginning of period

   $ 1,548      $ 2,260      $ 100      $ 3,908   

Charge-offs

     (38,042     (9,071     (541     (47,654

Recoveries

     21,273        1,564        205        23,042   

Provision for losses

     16,853        7,857        406        25,116   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $ 1,632      $ 2,610      $ 170      $ 4,412   
  

 

 

   

 

 

   

 

 

   

 

 

 

Note 9 – Other Revenues

The components of “Other” revenues as reported in the Consolidated Statements of Operations are as follows (in thousands) :

 

     Three Months Ended      Nine Months Ended  
     September 30,      September 30,  
     2012      2013      2012      2013  

Credit services fees

   $ 1,811       $ 1,690       $ 5,166       $ 4,759   

Check cashing fees

     744         671         2,480         2,175   

Title loan fees

     764         129         2,133         676   

Open-end credit fees

     330         739         662         1,742   

Other fees

     605         672         1,861         1,882   
  

 

 

    

 

 

    

 

 

    

 

 

 

Total

   $ 4,254       $ 3,901       $ 12,302       $ 11,234   
  

 

 

    

 

 

    

 

 

    

 

 

 

Note 10 – Property and Equipment

Property and equipment consisted of the following (in thousands) :

 

     December 31,     September 30,  
     2012     2013  

Buildings

   $ 3,262      $ 3,262   

Leasehold improvements

     18,263        18,396   

Furniture and equipment

     21,730        22,511   

Land

     512        512   

Vehicles

     1,014        967   
  

 

 

   

 

 

 
     44,781        45,648   

Less: Accumulated depreciation and amortization

     (33,571     (35,154
  

 

 

   

 

 

 

Total

   $ 11,210      $ 10,494   
  

 

 

   

 

 

 

 

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In February 2005, the Company entered into a seven-year lease for a new corporate headquarters in Overland Park, Kansas. In January 2011, the Company amended its lease agreement to extend the lease term and modify the lease payments. The lease was extended with a new landlord through October 31, 2017 and includes a renewal option for an additional five years. As part of the original lease agreement and the amendment to the lease agreement, the Company received tenant allowances from the landlord for leasehold improvements totaling $1.4 million. The tenant allowances are recorded by the Company as a deferred liability and are being amortized as a reduction of rent expense over the life of the lease. As of December 31, 2012, the balance of the deferred liability was approximately $270,000, of which $214,000 was classified as a non-current liability. As of September 30, 2013, the balance of the deferred liability was approximately $228,000 of which $172,000 is classified as a non-current liability.

Note 11 – Goodwill and Intangible Assets

Goodwill. The following table summarizes the changes in the carrying amount of goodwill (in thousands) :

 

     Goodwill     Accumulated
Impairment
Losses
    Net  

Balances as of December 31, 2011

   $ 23,286      $ —        $ 23,286   

Impairment

       (1,730     (1,730

Effect of foreign currency translation

     235          235   
  

 

 

   

 

 

   

 

 

 

Balances as of December 31, 2012

     23,521        (1,730     21,791   

Effect of foreign currency translation

     (224       (224
  

 

 

   

 

 

   

 

 

 

Balances as of September 30, 2013

   $ 23,297      $ (1,730   $ 21,567   
  

 

 

   

 

 

   

 

 

 

Information concerning goodwill by reporting segment is as follows (in thousands) :

 

     December 31,      September 30,  
     2012      2013  

Financial Services

   $ 15,684       $ 15,684   

E-Lending

     6,107         5,883   
  

 

 

    

 

 

 

Balance at end of period

   $ 21,791       $ 21,567   
  

 

 

    

 

 

 

Intangible Assets. The following table summarizes intangible assets (in thousands) :

 

     December 31,     September 30,  
     2012     2013  

Amortized intangible assets:

    

Customer relationships

   $ 3,032      $ 3,032   

Non-compete agreements

     910        910   

Debt issue costs

     1,669        1,750   
  

 

 

   

 

 

 
     5,611        5,692   

Non-amortized intangible assets:

    

Trade names

     1,416        1,416   
  

 

 

   

 

 

 

Gross carrying amount

     7,027        7,108   

Effect of foreign currency translation

     102        (3

Less: Accumulated amortization

     (3,502     (4,435
  

 

 

   

 

 

 

Net intangible assets

   $ 3,627      $ 2,670   
  

 

 

   

 

 

 

 

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Intangible assets at December 31, 2012 and September 30, 2013 include customer relationships, non-compete agreements, trade names and debt issue costs. Customer relationships are amortized using the straight-line method over the weighted average useful lives ranging from three to five years. Non-compete agreements are currently amortized using the straight-line method over the term of the agreements, ranging from three to five years. The amount recorded for trade names are considered an indefinite life intangible and not subject to amortization. Costs paid to obtain debt financing are amortized to interest expense over the term of each related debt agreement using the effective interest method for term debt and the straight-line method for the revolving credit facility.

Amortization of intangible assets for the three months and nine months ended September 30, 2013 was approximately $314,000 and $933,000 respectively. Amortization of intangible assets for the three months and nine months ended September 30, 2012 was approximately $336,000 and $1.1 million, respectively. Annual amortization for intangible assets recorded as of December 31, 2012 is estimated to be $1.2 million for 2013, $861,000 for 2014 and $5,000 for 2015.

See Note 5 for discussion of goodwill and other intangible asset impairment charges recognized in relation to discontinued operations.

Note 12 – Indebtedness

The following table summarizes long-term debt at December 31, 2012 and September 30, 2013 (in thousands) :

 

     December 31,     September 30,  
     2012     2013  

Revolving credit facility

   $ 25,000      $ 24,800   
  

 

 

   

 

 

 

Total debt

     25,000        24,800   

Less: debt due within one year

     (25,000     (24,800
  

 

 

   

 

 

 

Total non-current debt

   $ —        $ —     
  

 

 

   

 

 

 

The credit agreement contains financial covenants related to EBITDA (earnings before interest, provision for income taxes, depreciation and amortization and non-cash charges related to equity-based compensation), fixed charge coverage, leverage, total indebtedness, liquidity and maximum loss ratio. As of September 30, 2013, the Company was not in compliance with one of the financial covenants (minimum consolidated EBITDA) as set forth in the credit agreement. On November 12, 2013, the Company entered into an amendment to the credit agreement to (i) reduce the maximum amount available under the revolving credit facility from $27 million to $18 million; (ii) convert $9 million outstanding under the revolving credit agreement to a term loan to be repaid in four quarterly installments beginning December 31, 2013; (iii) eliminate the minimum consolidated EBITDA requirement through the term of the facility; (iv) allow for the sale of certain assets from the Company’s automobile business, which include certain receivables, automobile inventory, equipment and real estate, provided that the greater of $3 million or 50% of the net proceeds is used to reduce the outstanding principal balance of the new term loan; and (v) allow for an increase in subordinated debt. The amendment also prohibits the payment of dividends and repurchase of the Company’s stock through the maturity of the facility on September 30, 2014.

Borrowings under the term loan and the facility are available based on two types of loans, Base Rate loans or LIBOR Rate loans. Base Rate loans bear interest at a rate ranging from 1.25% to 2.25% depending on the Company’s leverage ratio (as defined in the agreement), plus the higher of the Prime Rate, the Federal Funds Rate plus 0.50% or the one-month LIBOR rate in effect plus 2.00%. LIBOR Rate loans bear interest at rates based on the LIBOR rate for the applicable loan period with a margin over LIBOR ranging from 3.25% to 4.25% depending on the Company’s leverage ratio (as defined in the agreement). The loan period for a LIBOR Rate loan may be one month, two months, three months or six months and the loan may be renewed upon notice to the agent provided that no default has occurred. The credit facility also includes a non-use fee ranging from 0.375% to 0.625%, which is based upon the Company’s leverage ratio.

 

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In December 2012, the Company sold the majority of its automobile receivables and used the proceeds from the sale to pay down its term loan. In addition to scheduled repayments, the term loan contained mandatory principal prepayment provisions whereby the Company was required to reduce the outstanding principal amount of the term loan based on the Company’s excess cash flow (as defined in the agreement) and the Company’s leverage ratio as of the most recent completed fiscal year. To the extent that the Company’s leverage ratio was greater than one, the Company was required to pay 75% of excess cash flow. If the leverage ratio fell below one, the mandatory payment was 50% of excess cash flow. Under the previous credit agreement, the Company made a $10.7 million principal payment on the term loan in April 2012, which was required under the mandatory prepayment provisions of the credit agreement.

Subordinated Debt. Under the credit agreement, the lenders required that the Company issue $3.0 million of senior subordinated notes. On September 30, 2011, the Company issued $2.5 million initial principal amount of senior subordinated notes to the Chairman of the Board of the Company. The remaining $500,000 principal amount of subordinated notes was issued to another stockholder of the Company, who is not an officer or director of the Company. The subordinated notes bear interest at the rate of 16% per annum, payable quarterly, 75% of which is payable in cash and 25% of which is payable-in-kind (PIK) through the issuance of additional senior subordinated PIK notes. The subordinated notes mature on September 30, 2015, are subject to prepayment at the option of the Company, without penalty or premium, on or after September 30, 2014, and are subject to mandatory prepayment, without premium, upon a change of control. The subordinated notes contain events of default tied to the Company’s total debt to total capitalization ratio and total debt to EBITDA ratio. The subordinated notes further provide that upon occurrence of an event of default on the subordinated notes, the Company may not declare or pay any cash dividend or distribution of cash or other property (other than equity securities of the Company) on its capital stock. As of December 31, 2012 and September 30, 2013, the balance of the subordinated notes was approximately $3.2 million.

Note 13 – Derivative Instruments

Derivative instruments are accounted for at fair value. The accounting for changes in the fair value of a derivative depends on the intended use and designation of the derivative instrument. For a derivative instrument designated as a fair value hedge, the gain or loss on the derivative is recognized in earnings in the period of change in fair value together with the offsetting gain or loss on the hedged item. For a derivative instrument designated as a cash flow hedge, the effective portion of the derivative’s gain or loss is initially reported as a component of Other Comprehensive Income (OCI) and is subsequently recognized in earnings when the hedged exposure affects earnings. The ineffective portion of the gain or loss is recognized in earnings. Gains or losses from changes in fair values of derivatives that are not designated as hedges for accounting purposes are recognized currently in earnings.

Prior to amending and restating its credit agreement on September 30, 2011, the Company was exposed to certain risks relating to adverse changes in interest rates on its long-term debt and managed that risk with the use of a derivative. The Company did not enter into the derivative instrument for trading or speculative purposes.

Cash Flow Hedge. The Company entered into an interest rate swap agreement during first quarter 2008 for $49 million of its outstanding debt as a cash flow hedge to interest rate fluctuations under its prior credit facility. The swap agreement was designated as a cash flow hedge, and effectively changed the floating rate interest obligation associated with the $50 million term loan into a fixed rate. Because the term debt associated with the swap was refinanced on September 30, 2011, the hedge no longer met the criteria for accounting of a cash flow hedge. On October 3, 2011, the Company terminated the swap agreement. In connection with the termination of the swap agreement, the Company paid a net cash settlement of approximately $343,000. The Company’s net loss on this transaction was deferred in accumulated other comprehensive income and is amortized into earnings as an increase to interest expense over the original term of the hedged transaction, which was scheduled to terminate in December 2012. For the three and nine months ended September 30, 2012, the Company has recorded interest expense totaling approximately $69,000 and $206,000, respectively related to the termination of the swap. As of December 31, 2012, the net cash settlement of $343,000 was fully amortized into earnings.

 

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The following table summarizes the pre-tax gains (losses) recognized in Other Comprehensive Income related to the interest rate swap agreement for the three and nine months ended September 30, 2012 and 2013 (in thousands) .

 

Derivatives Designated as Hedging Instruments under ASC Topic 815

   Gain (Loss) Recognized in OCI  
     Three Months Ended      Nine Months Ended  
     September 30,      September 30,  
Cash flow hedges:    2012      2013      2012      2013  

Loss recognized in other comprehensive income

   $ —         $ —         $ —         $ —     

Amount reclassified from accumulated other comprehensive loss to interest expense

     69            206      
  

 

 

    

 

 

    

 

 

    

 

 

 

Total

   $ 69       $ —         $ 206       $ —     
  

 

 

    

 

 

    

 

 

    

 

 

 

Note 14 – Income taxes

Effective Tax Rate. The Company’s effective tax rate was 41.3% for the nine months ended September 30, 2013 compared to 39.4% for the nine months ended September 30, 2012.

Uncertain Tax Positions. The Company had unrecognized tax benefits of approximately $123,000 and $174,000 as of December 31, 2012 and September 30, 2013, respectively.

The Company records accruals for interest and penalties related to unrecognized tax benefits in interest expense and operating expense, respectively. Interest and penalties and associated accruals were not material as of September 30, 2013.

The Company does not anticipate any material changes in the amount of unrecognized tax benefits in the next twelve months.

The Company is subject to income taxes in the U.S. federal jurisdiction and various state and foreign jurisdictions. Tax regulations within each jurisdiction are subject to the interpretation of the related tax laws and regulations and require significant judgment to apply. In the ordinary course of business, transactions occur for which the ultimate tax outcome is uncertain. In addition, respective tax authorities periodically audit the Company’s income tax returns. These audits examine the Company’s significant tax filing positions, including the timing and amounts of deductions and the allocation of income among tax jurisdictions. The following table outlines the tax years that generally remain subject to examination as of September 30, 2013:

 

     Federal    State and
Foreign

Statute remains open

   2010-2012    2009-2012

Tax years currently under examination

   N/A    N/A

Note 15 – Credit Services Organization

For the Company’s locations in Texas, the Company began operating as a Credit Services Organization (CSO), through one of its subsidiaries, in September 2005. As a CSO, the Company acts as a credit services organization on behalf of consumers in accordance with Texas laws. The Company charges the consumer a fee for arranging for an unrelated third-party to make a loan to the consumer and for providing related services to the consumer, including a guarantee of the consumer’s obligation to the third-party lender. The Company also services the loan for the lender. The CSO fee is recognized ratably over the term of the loan. The Company is not involved in the loan approval process or in determining the loan approval procedures or criteria. As a result, loans

 

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made by the lender are not included in the Company’s loans receivable balance and are not reflected in the Consolidated Balance Sheets. As noted above, however, the Company absorbs all risk of loss through its guarantee of the consumer’s loan from the lender. As of December 31, 2012 and September 30, 2013, the consumers had total loans outstanding with the lender of approximately $2.6 million and $1.9 million, respectively. Because of the economic exposure for potential losses related to the guarantee of these loans, the Company records a payable at fair value to reflect the anticipated losses related to uncollected loans. As of December 31, 2012 and September 30, 2013, the balance of the liability for estimated losses reported in accrued liabilities was approximately $100,000 and $220,000, respectively.

The following tables summarize the activity in the CSO liability (in thousands) :

 

     Three Months Ended
September 30,
    Nine Months Ended
September 30,
 

Allowance for loan losses

   2012     2013     2012     2013  

Balance, beginning of period

   $ 60      $ 160      $ 90      $ 100   

Charge-offs

     (879     (914     (2,393     (2,356

Recoveries

     215        105        699        434   

Provision for losses

     684        869        1,684        2,042   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $ 80      $ 220      $ 80      $ 220   
  

 

 

   

 

 

   

 

 

   

 

 

 

Note 16 – Stockholders Equity

Stock Repurchases. The board of directors has authorized the Company to repurchase up to $60 million of its common stock in the open market and through private purchases. The acquired shares may be used for corporate purposes, including shares issued to employees in stock-based compensation programs. As of September 30, 2013, the Company had repurchased 5.8 million shares at a total cost of approximately $56.1 million, which leaves approximately $3.9 million that may yet be purchased under the current program, which expires on June 30, 2015. In connection with the amendment to the Company’s credit agreement dated November 12, 2013, the Company is prohibited from repurchasing Company stock through the maturity of the credit agreement on September 30, 2014.

Dividends. On July 30, 2013, the Company’s board of directors declared a regular quarterly dividend of $0.05 per common share per common share. The dividend was paid on September 5, 2013 to stockholders of record as of August 22, 2013. The amount of the dividend paid was approximately $886,000. In connection with the amendment to the Company’s credit agreement dated November 12, 2013, the Company is prohibited from paying any dividends through the maturity of the credit agreement on September 30, 2014.

Note 17 – Stock-Based Compensation and Other Long-Term Incentive Compensation

The following table summarizes the stock-based compensation expense reported in net income ( in thousands) :

 

     Three Months Ended      Nine Months Ended  
     September 30,      September 30,  
     2012      2013      2012      2013  

Employee stock-based compensation:

     

Stock options

   $ 50       $ —         $ 163       $ 17   

Restricted stock awards

     336         236         1,025         751   
  

 

 

    

 

 

    

 

 

    

 

 

 
     386         236         1,188         768   

Non-employee director stock-based compensation:

           

Restricted stock awards

           181         188   
  

 

 

    

 

 

    

 

 

    

 

 

 

Total

   $ 386       $ 236       $ 1,369       $ 956   
  

 

 

    

 

 

    

 

 

    

 

 

 

 

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Stock Option Grants. The Company did not grant stock options during the nine months ended September 30, 2013. As of September 30, 2013, the Company had 2.6 million stock options outstanding and exercisable with a weighted average exercise price of $9.85.

Restricted Stock. During first quarter 2013, the Company granted 55,020 shares of restricted stock to non-employee directors under the 2004 Equity Incentive Plan pursuant to restricted stock agreements. The shares granted to the non-employee directors vested immediately upon grant and are subject to an agreed-upon six-month holding period. The Company estimated that the fair market value of these restricted stock grants was approximately $188,000, which the Company recognized as stock-based compensation expense in the first quarter 2013.

A summary of all restricted stock activity under the equity compensation plans for the nine months ended September 30, 2013 is as follows:

 

     Restricted Stock  
     Number of
Shares
    Weighted
Average Grant
Date Fair
Value
 

Non-vested balance, January 1, 2013

     603,991      $ 4.55   

Granted

     55,020        3.41   

Vested

     (339,027     4.43   

Forfeited

     (262     4.39   
  

 

 

   

 

 

 

Non-vested balance, September 30, 2013

     319,722      $ 4.49   
  

 

 

   

 

 

 

As of September 30, 2013, there was $800,000 of total unrecognized compensation costs related to the nonvested restricted stock grants. The Company estimates that these costs will be amortized over a weighted average period of 1.0 years.

Other Long-Term Incentive Compensation. In 2012, the Company adopted a new Long-Term Incentive Plan (LTIP), which covers all executive officers, other than the Chairman of the Board and the Vice Chairman of the Board. The annual LTIP awards are made at targeted dollar levels and consist of Performance Units comprising 75% of the target value and cash-based Restricted Stock Units (RSUs) comprising 25% of the target value. The ultimate value of the Performance Units and RSUs can only be settled in cash.

The Company granted Performance Units to various officers under the new LTIP during first quarter 2012 and first quarter 2013. The value of the Performance Units is based upon a performance measure established by our compensation committee. The performance measure for the 2012 grant is the annual average return on assets for a three-year performance period (e.g., 2012 – 2014) at a targeted percentage return. The performance measure for 2013 is the annual average return on assets for a three-year performance period (e.g., 2013 – 2015 at a targeted percentage return). Performance Units will be paid in cash at the end of the performance period subject to continued employment by the covered officer throughout the performance period and vest upon the occurrence of certain change in control events. As of December 31, 2012 and September 30, 2013, the balance of the non-current liability for the Performance Units was approximately $242,000 and $125,000, respectively. During second quarter 2013, the liability for the 2012 grant was reduced to $0 as the Company believes the performance measures required for the 2012 grant will not be met. Compensation expense is recognized over the performance period and is estimated based on the probability of achieving performance goals outlined in the plan. As of September 30, 2013, the total unrecognized compensation costs related to the Performance Units was approximately $375,000. The Company expects that these costs will be amortized to compensation expense over a weighted average period of 2.25 years.

In first quarter 2012 and first quarter 2013, the Company granted cash-based RSU’s to various officers under the new LTIP totaling 92,452 and 50,877, respectively. The RSUs vest at the end of the performance period subject to continued employment by the covered officer throughout the performance period (i.e., 3-year cliff vesting as of close of business on December 31 of the third year of the performance period) and vest upon the occurrence of certain change in control events. The payout of the RSUs will be made in cash at the end of the

 

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performance period based on number of RSUs times the average weighted trailing 3-month stock price of the Company as of December 31 of the third year of the performance period. As of December 31, 2012 and September 30, 2013, the balance of the non-current liability for RSUs was approximately $101,000 and $155,000, respectively. As of September 30, 2013, the total unrecognized compensation costs related to the RSUs was $178,000. The Company expects that these costs will be amortized to compensation expense over a weighted average period of 1.6 years.

The following table summarizes expense (income) reported in net income from Performance Units and RSU’s ( in thousands) :

 

     Three Months Ended     Nine Months Ended  
     September 30,     September 30,  
     2012      2013     2012      2013  

Performance Units

   $ 84       $ 42      $ 250       $ (117

RSU’s

     34         (1     101         54   
  

 

 

    

 

 

   

 

 

    

 

 

 

Total

   $ 118       $ 41      $ 351       $ (63
  

 

 

    

 

 

   

 

 

    

 

 

 

Note 18 – Commitments and Contingencies

Litigation . The Company is subject to various asserted and unasserted claims during the course of business. Due to the uncertainty surrounding the litigation process, except for those matters for which an accrual is described below, the Company is unable to reasonably estimate the range of loss, if any, in connection with the asserted and unasserted legal actions against it. Although the outcome of many of these matters is currently not determinable, the Company believes that it has meritorious defenses and that the ultimate cost to resolve these matters will not have a material adverse effect on the Company’s consolidated financial statements. In addition to the legal proceedings discussed below, the Company is subject to various legal proceedings arising from normal business operations.

The Company assesses the materiality of litigation by reviewing a range of qualitative and quantitative factors. These factors include the size of the potential claims, the merits of the Company’s defenses and the likelihood of plaintiffs’ success on the merits, the regulatory environment that could impact such claims and the potential impact of the litigation on its business. The Company evaluates the likelihood of an unfavorable outcome of the legal or regulatory proceedings to which it is a party in accordance with accounting guidance. This assessment is subjective based on the status of the legal proceedings and is based on consultation with in-house and external legal counsel. The actual outcomes of these proceedings may differ from the Company’s assessments.

North Carolina. On February 8, 2005, the Company, two of its subsidiaries, including its subsidiary doing business in North Carolina, and Mr. Don Early, the Company’s Chairman of the Board, were sued in Superior Court of New Hanover County, North Carolina in a putative class action lawsuit filed by James B. Torrence, Sr. and Ben Hubert Cline, who were customers of a Delaware state-chartered bank for whom the Company provided certain services in connection with the bank’s origination of payday loans in North Carolina, prior to the closing of the Company’s North Carolina branches in fourth quarter 2005. The lawsuit alleges that the Company violated various North Carolina laws, including the North Carolina Consumer Finance Act, the North Carolina Check Cashers Act, the North Carolina Loan Brokers Act, the state unfair trade practices statute and the state usury statute, in connection with payday loans made by the bank to the two plaintiffs through the Company’s retail locations in North Carolina. The lawsuit alleges that the Company made the payday loans to the plaintiffs in violation of various state statutes, and that if the Company is not viewed as the “actual lenders or makers” of the payday loans, its services to the bank that made the loans violated various North Carolina statutes. Plaintiffs are seeking certification as a class, unspecified monetary damages, and treble damages and attorney fees under specified North Carolina statutes. Plaintiffs have not sued the bank in this matter and have specifically stated in the complaint that plaintiffs do not challenge the right of out-of-state banks to enter into loans with North Carolina residents at such rates as the bank’s home state may permit, all as authorized by North Carolina and federal law.

 

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In July 2011, the parties completed a weeklong hearing on the Company’s motion to enforce its class action waiver provision and its arbitration provision. In January 2012, the trial court denied the Company’s motion to enforce its class action and arbitration provisions. The Company has appealed that ruling to the North Carolina Court of Appeals. It is expected that the court will issue a decision by the end of 2013.

There were three similar purported class action lawsuits filed in North Carolina against three other companies unrelated to the Company. The plaintiffs in those three cases were represented by the same law firms as the plaintiffs in the case filed against the Company. Settlements in each of the three companion cases were reached by the end of 2010; however, the settlements do not provide reasonable guidance on settlements in the Company’s case.

Canada. On September 30, 2011, the Company acquired all the outstanding shares of Direct Credit, a British Columbia company engaged in short-term, consumer Internet lending in certain Canadian provinces. On October 18, 2011, Matthew Lee, an alleged Alberta, Canada resident sued Direct Credit, all of its subsidiaries and three former directors of those subsidiaries in the Supreme Court of British Columbia in a purported class action. The plaintiff alleges that Direct Credit and its subsidiaries violated Canada’s criminal usury laws by charging interest on its loans at rates higher than 60%. The plaintiff purports to represent all Canadian borrowers of the subsidiary who resided outside of British Columbia.

Plaintiff seeks (i) class certification for the class described above, (ii) a declaration that loan fees collected in excess of the 60% limit in the cited usury statute are held by the defendants in constructive trust for the benefit of the class members, (iii) an accounting and restitution to plaintiff and class members of all loan fees received by the defendants, (iv) a declaration that the collection of the loan fees in excess of 60% per annum constitutes an unconscionable trade act or practice under the Canadian Business Practices Consumer Protection Act, (v) an order to restore to the class members the loan fees collected by defendants in excess of 60% per annum, and (vi) interest thereon.

Direct Credit has not yet answered the civil claim of the plaintiff, but intends to defend itself, its subsidiaries and its former directors. The parties are in discussions to settle this matter, and it is possible that the matter will be settled by the end of 2013. The Company cannot predict whether it and the other parties will reach a formal, binding agreement for the settlement of this matter or whether the final agreement will be on the terms presently contemplated. The Company’s exposure to this matter is limited due to an indemnification provision in the Asset Purchase Agreement between the Company and the former owners of Direct Credit. However, the Company is responsible for a portion of any settlement arising from post-acquisition alleged conduct. As of November 2013, the Company estimates that the total settlement will range between $1.0 million and $1.5 million, with the Company’s un-indemnified exposure amounting to approximately one-third of that amount. The Company has reserved in the accompanying financial statements its estimated liability for settling this litigation under the current parameters and recorded an indemnification asset due from the previous sellers.

California. On August 13, 2012, the Company was sued in the United States District Court for the South District of California in a putative class action lawsuit filed by Paul Stemple. Mr. Stemple alleges that the Company used an automatic telephone dialing system with an “artificial or prerecorded voice” in violation of the Telephone Consumer Protection Act, 47 U.S.C. 227, et seq. The complaint does not identify any other members of the proposed class, nor how many members may be in the proposed class. This matter is in the early stages of litigation. The Company has filed an answer denying all claims.

Other Matters. The Company is also currently involved in ordinary, routine litigation and administrative proceedings incidental to its business, including customer bankruptcies and employment-related matters from time to time. The Company believes the likely outcome of any other pending cases and proceedings will not be material to its business or its financial condition.

 

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Note 19 – Certain Concentrations of Risk

The Company is subject to regulation by federal and state governments in the United States that affect the products and services provided by the Company, particularly payday loans. The Company currently operates in 23 states throughout the United States and is engaged in consumer Internet lending in certain Canadian provinces. The level and type of regulation of payday loans varies greatly from state to state, ranging from states with no regulations or legislation to other states with very strict guidelines and requirements. The Company is also subject to foreign regulation in Canada where certain provinces have proposed substantive regulation of the payday loan industry.

Company short-term lending branches located in the states of Missouri, California and Kansas represented approximately 24%, 17% and 5%, respectively, of total revenues for the nine months ended September 30, 2013. Company short-term lending branches located in the states of Missouri, California, Kansas, New Mexico and Illinois represented approximately 34%, 16%, 7%, 5% and 5%, respectively, of total gross profit for the nine months ended September 30, 2013. To the extent that laws and regulations are passed that affect the Company’s ability to offer loans or the manner in which the Company offers its loans in any one of those states, the Company’s financial position, results of operations and cash flows could be adversely affected. In recent years, the Company has experienced several negative effects resulting from law changes, for example:

 

    The Arizona payday loan statutory authority expired by its terms on June 30, 2010, and the expiration of this law had a significant adverse effect on the revenues and profitability of the Company’s Arizona branches. For the year ended December 31, 2011, revenues and gross profit from the Arizona branches declined by $1.5 million and $1.4 million respectively, from the same period in the prior year. Prior to the expiration of the Arizona payday loan law, branches in Arizona accounted for more than 5% of the Company’s revenues and gross profits.

 

    In March 2011, a new payday law became effective in Illinois that imposes customer usage restrictions that has negatively affected revenues and profitability. This type of customer restriction, when passed in other states such as Washington, South Carolina and Kentucky, has resulted in a 30% to 60% decline in annual revenues and a more significant decline in gross profit, depending on the types of alternative products that competitors may offer within the state. The Illinois law provided for an overlap of the previous lending approach with loans issued under the new law for a period of one year, which extended the time period over which the negative effects of the new law occurred. During 2011, revenues from branches in Illinois declined by $2.4 million and gross profit declined by $2.2 million. In 2012, revenues and gross profit from Illinois declined by $2.0 million and $1.8 million, respectively. Prior to the change in the Illinois payday loan law, branches in Illinois accounted for more than 5% of the Company’s revenues.

There was an effort in Missouri to place a voter initiative on the statewide ballot in November 2012, which was intended to preclude any lending in the state with an annual rate over 36%. The supporters of the voter initiative did not submit a sufficient number of valid signatures to place the initiative on the ballot in November 2012. However, a similar initiative was submitted to the Missouri Secretary of State in December 2012 for inclusion on the November 2014 ballot subject to the proponents submitting the required number of valid signatures in support of the initiative.

 

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

FORWARD-LOOKING STATEMENTS

The discussion below includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 regarding, among other things, our plans, strategies and prospects, both business and financial. All statements other than statements of current or historical fact contained in this discussion are forward-looking statements. The words “believe,” “expect,” “anticipate,” “should,” “would,” “could,” “plan,” “will,” “may,” “intend,” “estimate,” “potential,” “objective”, “continue” or similar expressions or the negative of these terms are intended to identify forward-looking statements.

These forward-looking statements are based on our current expectations and are subject to a number of risks and uncertainties, which could cause actual results to differ materially from those forward-looking statements. These risks include (1) changes in laws or regulations or governmental interpretations of existing laws and regulations governing consumer protection or payday lending practices, (2) uncertainties relating to the interpretation, application and promulgation of regulations under the Dodd-Frank Wall Street Reform and Consumer Protection Act, including the impact of future regulations proposed or adopted by the Bureau of Consumer Financial Protection (CFPB), which was created by that Act, (3) ballot referendum initiatives by industry opponents to cap the rates and fees that can be charged to customer, (4) uncertainties related to the examination process by the CFPB and the potential for indirect rulemaking through the examination process, (5) litigation or regulatory action directed towards the Company or the payday loan industry, (6) volatility in earnings, primarily as a result of fluctuations in loan loss experience and the rate of growth in or closure of branches, (7) risks associated with the leverage of the Company, (8) negative media reports and public perception of the payday loan industry and the impact on federal and state legislatures and federal and state regulators, (9) changes in key management personnel, (10) integration risks and costs associated with acquisitions, and (11) the other risks detailed under Item 1A. “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2012 filed with the Securities and Exchange Commission . In light of these risks, uncertainties and assumptions, the forward-looking statements in this report may not occur, and actual results could differ materially from those anticipated or implied in the forward-looking statements. When investors consider these forward-looking statements, they should keep in mind the risk factors and other cautionary statements in this discussion.

Our forward-looking statements speak only as of the date they are made. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

The discussion in this item is intended to clarify and focus on our results of operations, certain changes in financial position, liquidity, capital structure and business developments for the periods covered by the consolidated financial statements included under Item 1 of this Form 10-Q. This discussion should be read in conjunction with these consolidated financial statements, the audited financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2012, and the related notes thereto and is qualified by reference thereto.

EXECUTIVE SUMMARY

We operate primarily through our wholly-owned subsidiaries, QC Financial Services, Inc., QC Auto Services, Inc., QC Loan Services, Inc., QC E-Services, Inc., QC Canada Holdings Inc. and QC Capital, Inc. QC Financial Services, Inc. is the 100% owner of QC Financial Services of California, Inc., Financial Services of North Carolina, Inc., QC Financial Services of Texas, Inc., Express Check Advance of South Carolina, LLC, QC Advance, Inc., Cash Title Loans, Inc. and QC Properties, LLC. QC Canada Holdings Inc. is the 100% owner of Direct Credit Holdings Inc. and its wholly owned subsidiaries (collectively, Direct Credit).

 

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We derive our revenues primarily by providing short-term consumer loans, known as payday loans, which represented approximately 71.0% of our total revenues for the nine months ended September 30, 2013. We earn fees for various other financial services, such as installment loans, credit services, check cashing services, title loans, open-end credit, prepaid debit cards, money transfers and money orders. We operated 432 branches in 23 states at September 30, 2013. In all states in which we offer payday loans, we fund our payday loans directly to the customer and receive a fee. Fees charged to customers vary from state to state, generally ranging from $15 to $20 per $100 borrowed, and in most cases, are limited by state law.

We began offering branch-based installment loans to customers in our Illinois branches during second quarter 2006 and expanded that product offering to customers in additional states during 2009 and 2010. In 2012, we introduced new installment loan products (signature loans and auto equity loans) to meet high customer demand for longer-term loan options. These new products are higher-dollar and longer-term installment loans that are centrally underwritten and distributed through our existing branch network. As of September 30, 2013, we offered the installment loan products to our customers in Arizona, California, Colorado, Idaho, Illinois, Missouri, New Mexico, South Carolina, Utah and Wisconsin. The installment loans are payable in monthly installments (principal plus accrued interest) with terms typically ranging from four months to 48 months, and all loans are pre-payable at any time without penalty. The fee for the installment loan varies based on the amount borrowed and the term of the loan. Generally, the amount that we advance under an installment loan ranges from $400 to $3,000. The average principal amount across all installment loan products originated during the nine months ended September 30, 2013 was approximately $694.

In Texas, through one of our subsidiaries, we operate as a credit service organization (CSO) on behalf of consumers in accordance with Texas laws. We charge the consumer a CSO fee for arranging for an unrelated third-party to make a loan to the consumer and for providing related services to the consumer, including a guarantee of the consumer’s obligation to the third-party lender.

On September 30, 2011, QC Canada Holdings Inc, our wholly-owned subsidiary, acquired 100% of the outstanding stock of Direct Credit Holdings Inc. (Direct Credit), a British Columbia company engaged in short-term, consumer Internet lending in certain Canadian provinces. Direct Credit was founded in 1999 and has developed and grown a proprietary Internet-based platform in Canada. The acquisition of Direct Credit is part of the implementation of our strategy to diversify by increasing our product offerings and distribution, as well as expanding our presence into international markets.

In September 2007, we entered into the buy here, pay here segment of the used automotive market in connection with ongoing efforts to evaluate alternative products that serve our customer base. In September 2013, we approved a plan to discontinue our automotive business. The operating environment for our automotive business has become increasingly challenging and operating results more volatile over the past several quarters, given the difficult general economic climate. In light of these circumstances, we elected to discontinue our automotive business in order to focus on our consumer lending operations in the U.S. and Canada. It is anticipated that the automotive business, including our customer receivables, inventories and other assets, will be sold or liquidated during fourth quarter 2013. Discontinued operations include the revenue and expenses which can be specifically identified with the automotive business, and excludes any allocation of general administrative corporate costs, except interest expense. Interest expense was allocated to the automotive business based on the amount of net funds advanced to the automotive business at our corporate cost of funds.

We have elected to organize and report on our business units as two operating segments (Financial Services and E-Lending). The Financial Services segment includes branches that offer payday loans, installment loans, credit services, check cashing services, title loans, open-end credit, prepaid debit cards, money transfers and money orders. The E-Lending segment includes the Internet lending operations in Canada. We evaluate the performance of our segments based on, among other things, gross profit, income from continuing operations before income taxes and return on invested capital.

 

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Our expenses primarily relate to the operations of our branch network. The most significant expenses include salaries and benefits for our branch employees, provisions for losses, occupancy expense for our leased real estate and public affairs expenditures. Regional and corporate expenses, which include compensation of employees, professional fees and equity award charges, are our other primary costs.

We also evaluate our Financial Services branches and our Direct Credit operations based on revenue growth and loss ratio (which is losses as a percentage of revenues). With respect to our branch network, we also consider the length of time the branch has been open and its geographic location. We monitor newer branches for their progress to profitability and rate of loan growth.

With respect to our cost structure, salaries and benefits are one of our largest costs and are generally driven by changes in number of branches and loan volumes. Our provision for losses is also a significant expense. If a customer’s check is returned by the bank as uncollected, we make an immediate charge-off to the provision for losses for the amount of the customer’s loan, which includes accrued fees and interest. Any recoveries on amounts previously charged off are recorded as a reduction to the provision for losses in the period recovered.

We have experienced seasonality in our Financial Services segment, with the first and fourth quarters typically being our strongest periods as a result of broader economic factors, such as holiday spending habits at the end of each year and income tax refunds during the first quarter.

In response to changes in the overall market, including particularly changes to laws under which we operate, we have closed a significant number of branches over the past five years. The following table sets forth our de novo branch openings, branch acquisitions and branch closings since January 1, 2008.

 

                                   September 30,  
     2008     2009     2010     2011     2012     2013  

Beginning branch locations

     596        585        556        523        482        466   

De novo branches opened during period

     12        3        1        2        8        5   

Acquired branches during period

     1             

Branches closed/sold during period

     (24     (32     (34     (43     (24     (39
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ending branch locations

     585        556        523        482        466        432   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

In recent years, we have focused on growing revenue by introducing new products that serve our existing loyal customer base and increasing profitability by streamlining operations. As part of our efforts to introduce new products and diversify our revenue stream, we are currently in the process of accelerating the growth of our longer-term, centrally underwritten installment loan product to our existing branch network. We continually evaluate opportunities for product and geographic expansion and for new branch development to complement existing branches within a given state or market. Additionally, we utilize a disciplined acquisition strategy with respect to our payday loan business.

We believe the acquisition of Direct Credit broadens our product platform and distribution, as well as expands our presence by entering into international markets. Although the Canadian market is much smaller than the U.S. market, there is still significant room for organic growth, and Direct Credit is a scalable platform with a competitive method for funding loans. We believe we can benefit from Direct credit’s extensive online experience and knowledge as we develop an Internet-based lending platform in the United States. A viable U.S. Internet presence will help us further diversify our revenue base and offer our customers another financing alternative.

The payday loan industry began its rapid growth in 1996, when there were an estimated 2,000 payday loan branches in the United States. According to Community Financial Services Association, industry analysts estimate that the industry has approximately 18,300 payday loan branches in the United States and approximately 1,400 payday loan and check cashing retail locations in Canada. During 2012, the branches in the United States extended approximately $30 billion in short-term credit to millions of middle-class households that experienced cash-flow shortfalls between paydays. As the branch count grew over the last decade, a greater number of Internet-based

 

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payday loan providers emerged. Industry analysts estimated that Internet-based payday loan providers extended approximately $18.6 billion to their customers during 2012. In the last few years, the rate of growth for these Internet providers has exceeded that of the branch-based lenders. We believe this trend will continue into the foreseeable future as consumers become more comfortable transacting electronically.

We believe our industry is highly fragmented, with the larger companies operating approximately 50% of the total industry branches. After a number of years of growth, the industry has contracted slightly in the past few years, primarily due to changes in laws that govern the payday product. Absent changes in regulations and laws, we do not expect significant fluctuations in the industry’s number of branches in the foreseeable future.

The payday loan industry has followed, and continues to be significantly affected by, payday lending legislation and regulation in the various states and on a national level. We actively monitor and evaluate legislative and regulatory initiatives in each of the states and nationally, and are closely involved with the efforts of the Community Financial Services Association. To the extent that states enact legislation or regulations that negatively impacts payday lending, whether through preclusion, fee reduction or loan caps, our business has been adversely affected in the past and could be further adversely affected in the future. Over the past few years, legislatures in certain states (and voter initiatives in a few states) have enacted interest rate caps from 28% to 36% per annum on payday lending. A 36% per annum interest rate translates to approximately $1.38 per $100 loaned, which effectively precludes us from offering payday loans in those states unless other transaction fees may be charged to the customer.

In the last several years, changes in laws governing payday loans have negatively affected our revenues and gross profit.

 

    During 2009, payday loan-related legislation that severely restricts customer access to payday loans was passed in South Carolina, Washington, Virginia and Kentucky. These law changes adversely affected our revenues and operating income during 2010. For the year ended December 31, 2010, revenues and gross profit from South Carolina, Washington, Virginia and Kentucky declined by $14.1 million and $9.0 million, respectively, compared to the prior year. During 2011 and 2012, as a group, these states have generated modest profits but will not return to the level of profitability experienced prior to the customer restrictions, indicative of the challenges inherent with a transition to a new law and new products that are less profitable and provide customers fewer options.

 

    In Arizona, the existing payday lending law expired on June 30, 2010. While we are currently offering installment loans to our Arizona customers, our customers have not embraced this product as they did the payday loan product. For the year ended December 31, 2011, revenues and gross profit from our Arizona branches declined by $1.5 million and $1.4 million, respectively, from the prior year. Results in 2012 were slightly ahead of 2011, but profitability has not returned to levels experienced prior to the expiration of the payday law.

 

    In March 2011, a new payday law became effective in Illinois that imposes customer usage restrictions that has negatively affected revenues and profitability. This type of customer restriction, when passed in other states such as Washington, South Carolina and Kentucky, has resulted in a 30% to 60% decline in annual revenues and a more significant decline in gross profit, depending on the types of alternative products that competitors may offer within the state. The Illinois law provided for an overlap of the previous lending approach with loans issued under the new law for a period of one year, which extended the time period over which the negative effects of the new law occurred. During 2011, our revenues declined by $2.4 million and our gross profit declined by $2.2 million. During 2012, our revenues declined by $2.0 million and our gross profit declined by $1.8 million. Revenues and gross profit in Illinois have improved in 2013 over 2012, but will not return to levels experienced prior to the change in law.

There was an effort in Missouri to place a voter initiative on the statewide ballot in November 2012, which was intended to preclude any lending in the state with an annual rate over 36%. The supporters of the voter initiative did not submit a sufficient number of valid signatures to place the initiative on the ballot in November 2012.

 

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However, a similar initiative was submitted to the Missouri Secretary of State in December 2012 for inclusion on the November 2014 ballot subject to the proponents submitting the required number of valid signatures in support of the initiative. If this initiative is placed on the ballot in 2014 and the measure passes, we would be unable to operate our payday loan branches in Missouri and be forced to close those locations in the state.

Three Months Ended September 30, 2013 Compared with the Three Months Ended September 30, 2012

The following table sets forth our results of operations for the three months ended September 30, 2013 compared to the three months ended September 30, 2012:

 

     Three Months Ended     Three Months Ended  
     September 30,     September 30,  
     2012     2013     2012     2013  
     (in thousands)     (percentage of revenues)  

Revenues

        

Payday loan fees

   $ 30,914      $ 29,221        75.5     69.7

Installment interest and fees

     5,771        8,831        14.1     21.0

Other

     4,254        3,901        10.4     9.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Total revenues

     40,939        41,953        100.0     100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

        

Salaries and benefits

     9,120        9,130        22.3     21.8

Provision for losses

     10,970        15,115        26.8     36.0

Occupancy

     4,713        4,673        11.5     11.1

Depreciation and amortization

     524        500        1.3     1.2

Other

     3,243        3,646        7.9     8.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     28,570        33,064        69.8     78.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     12,369        8,889        30.2     21.2

Regional expenses

     3,036        2,195        7.4     5.2

Corporate expenses

     5,373        4,499        13.1     10.7

Depreciation and amortization

     441        443        1.1     1.1

Interest expense

     599        332        1.5     0.8

Other expense (income), net

     (254     211        (0.6 )%      0.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Income from continuing operations before income taxes

     3,174        1,209        7.7     2.8

Provision for income taxes

     1,325        566        3.2     1.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Income from continuing operations

     1,849        643        4.5     1.5

Loss from discontinued operations, net of income tax

     192        1,673        0.5     4.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Net income (loss)

   $ 1,657      $ (1,030     4.0     -2.5
  

 

 

   

 

 

   

 

 

   

 

 

 

 

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The following table sets forth selected financial and statistical information for the three months ended September 30, 2012 and 2013:

 

     Three Months Ended  
     September 30,  
     2012     2013  

Financial Services Branch Information:

    

Number of branches, beginning of period

     466        432   

De novo branches opened

     2     

Branches closed

     (2  
  

 

 

   

 

 

 

Number of branches, end of period

     466        432   
  

 

 

   

 

 

 

Average number of branches open during period (excluding branches reported as discontinued operations)

     428        432   
  

 

 

   

 

 

 

Average revenue per branch (in thousands)

   $ 91      $ 93   

Other Information:

    

Payday Loans:

    

Payday loan volume (in thousands)

   $ 208,519      $ 199,068   

Average loan (principal plus fee)

     380.38        385.61   

Average fees per loan

     57.37        59.07   

Average fee rate per $100

     17.76        18.09   

Installment Loans:

    

Installment loan volume (in thousands)

   $ 11,360      $ 16,349   

Average loan (principal)

     642.83        753.12   

Average term (days)

     203        249   

Income from Continuing Operations. For the three months ended September 30, 2013, income from continuing operations was $643,000 compared to $1.8 million for the same period in 2012. A discussion of the various components of income from continuing operations follows.

Revenues. The following table summarizes our revenues for three months ended September 30, 2012 and 2013 and sets forth the percentage of total revenue for payday loans and the other services we provide.

 

     Three Months Ended
September 30,
     Three Months Ended
September 30,
 
     2012      2013      2012     2013  
     (in thousands)      (percentage of total revenues)  

Revenues

     

Payday loan fees

   $ 30,914       $ 29,221         75.5     69.7

Installment loan fees

     5,771         8,831         14.1     21.0

Credit service fees

     1,811         1,690         4.4     4.0

Check cashing fees

     744         671         1.8     1.6

Title loan fees

     764         129         1.9     0.3

Open-end credit fees

     330         739         0.8     1.8

Other fees

     605         672         1.5     1.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Total

   $ 40,939       $ 41,953         100.0     100.0
  

 

 

    

 

 

    

 

 

   

 

 

 

 

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Revenues totaled $42.0 million in third quarter 2013 compared to $40.9 million in third quarter 2012, an increase of $1.1 million or 2.7%. The increase is due to higher fees and interest from our longer-term, higher-dollar installment products, which were introduced in early 2012, partially offset by reduced payday loan fees as a result of increased competition.

Revenues from our payday loan product represent our largest source of revenues and were approximately 69.7% of total revenues for the three months ended September 30, 2013. With respect to payday loan volume, we originated approximately $199.1 million in loans during third quarter 2013, which was a decline of 4.5% from the $208.5 million during third quarter 2012. This decline is primarily attributable to the decline in payday loan volume from our Financial Services segment resulting from, among other things, the slow economic recovery, migration to other company products and competition.

The average payday loan (including fee) totaled $385.61 in third quarter 2013 versus $380.38 during third quarter 2012. Average fees received from customers per loan increased from $57.37 in third quarter 2012 to $59.07 in 2013.

Revenues from installment loan fees totaled $8.8 million in third quarter 2013 compared to $5.8 million in the prior year’s third quarter, an increase of $3.0 million or 51.7%. The increase was primarily a result of the introduction of longer-term, higher-dollar loans distributed through our branch network and evaluated, underwritten and collected centrally in our corporate home office.

Revenues from credit service fees, check cashing, title loans and other sources totaled $4.3 million and $3.9 million for the three months ended September 30, 2012 and 2013, respectively. The decline in revenues reflects the reduced demand for these products.

Operating Expenses. Total operating expenses increased $4.5 million, from $28.6 million during third quarter 2012 to $33.1 million in third quarter 2013. Total operating costs, exclusive of loan losses, increased from $17.6 million during third quarter 2012 to $17.9 million in third quarter 2013. The increase was primarily attributable to new marketing initiatives and higher bank-related charges.

The provision for losses increased from $11.0 million in third quarter 2012 to $15.1 million during third quarter 2013. Our loss ratio was 26.8% in third quarter 2012 compared to 36.0% in third quarter 2013. The higher loss ratio is primarily related to a higher rate of returned items in third quarter 2013 versus third quarter 2012. Our charge-offs as a percentage of revenues were 54.3% during third quarter 2013 compared to 41.0% during third quarter 2012. This increase is primarily related to the introduction of electronic collateralization of loans (in lieu of checks), the seasoning of our newer, higher-dollar installment products and the prolonged economic recovery. Our collections as a percentage of charge-offs were 41.2% during third quarter 2013 compared to 42.2% during third quarter 2012. In addition, we received cash of approximately $205,000 from the sale of certain payday loan receivables during third quarter 2013 that had previously been written off compared to $177,000 during third quarter 2012.

Gross Profit. The following table summarizes our gross profit and gross margin (gross profit as a percentage of revenues) of each operating segment for the three months ended September 30, 2012 and 2013.

 

     Gross Profit      Gross Margin %  

Operating Segment

   2012      2013      2012     2013  
     (in thousands)               

Financial Services

   $ 11,970       $ 8,789         30.8     21.9

E-Lending

     399         100         18.8     5.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Total

   $ 12,369       $ 8,889         30.2     21.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Gross profit declined by $3.5 million, or 28.2%, from $12.4 million in third quarter 2012 to $8.9 million in third quarter 2013. The decrease in gross profit quarter-to-quarter was primarily attributable to the increase in losses as noted above.

 

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Regional and Corporate Expenses. Regional and corporate expenses declined from $8.4 million in third quarter 2012 to $6.7 million in third quarter 2013. The improvement is primarily attributable to reduced salaries and performance-based compensation quarter-to-quarter.

Interest Expense . Interest expense declined by approximately $267,000 from $599,000 during third quarter 2012 to $332,000 during third quarter 2013. The decline was a result of lower average debt balances.

Income Tax Provision. The effective income tax rate for the third quarter 2013 was 46.8% compared to 41.7% in the prior year’s third quarter. The higher rate reflects the effect of current year permanent tax items on reduced pretax earnings.

Nine Months Ended September 30, 2013 Compared with the Nine Months Ended September 30, 2012

The following table sets forth our results of operations for the nine months ended September 30, 2013 compared to the nine months ended September 30, 2012:

 

     Nine Months Ended
September 30,
     Nine Months Ended
September 30,
 
     2012     2013      2012     2013  
     (in thousands)      (percentage of revenues)  

Revenues

         

Payday loan fees

   $ 88,463      $ 83,245         76.8     71.0

Installment interest and fees

     14,403        22,707         12.5     19.4

Other

     12,302        11,234         10.7     9.6
  

 

 

   

 

 

    

 

 

   

 

 

 

Total revenues

     115,168        117,186         100.0     100.0
  

 

 

   

 

 

    

 

 

   

 

 

 

Operating expenses

         

Salaries and benefits

     26,775        26,790         23.2     22.9

Provision for losses

     23,907        32,973         20.8     28.1

Occupancy

     13,781        13,831         12.0     11.8

Depreciation and amortization

     1,604        1,586         1.4     1.4

Other

     8,823        9,594         7.6     8.1
  

 

 

   

 

 

    

 

 

   

 

 

 

Total operating expenses

     74,890        84,774         65.0     72.3
  

 

 

   

 

 

    

 

 

   

 

 

 

Gross profit

     40,278        32,412         35.0     27.7

Regional expenses

     8,986        7,461         7.8     6.4

Corporate expenses

     15,380        14,933         13.4     12.7

Depreciation and amortization

     1,427        1,329         1.2     1.1

Interest expense

     2,112        980         1.8     0.8

Other expense (income), net

     (1,428     597         (1.2 )%      0.5
  

 

 

   

 

 

    

 

 

   

 

 

 

Income from continuing operations before income taxes

     13,801        7,112         12.0     6.2

Provision for income taxes

     5,438        2,937         4.7     2.5
  

 

 

   

 

 

    

 

 

   

 

 

 

Income from continuing operations

     8,363        4,175         7.3     3.7

Loss from discontinued operations, net of income tax

     49        2,851         0.1     2.5
  

 

 

   

 

 

    

 

 

   

 

 

 

Net income

   $ 8,314      $ 1,324         7.2     1.2
  

 

 

   

 

 

    

 

 

   

 

 

 

 

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The following table sets forth selected financial and statistical information for the nine months ended September 30, 2012 and 2013:

 

     Nine Months Ended
September 30,
 
     2012     2013  

Financial Services Branch Information:

    

Number of branches, beginning of period

     482        466   

De novo branches opened

     6        5   

Branches closed

     (22     (39
  

 

 

   

 

 

 

Number of branches, end of period

     466        432   
  

 

 

   

 

 

 

Average number of branches open during period (excluding branches reported as discontinued operations)

     426        431   
  

 

 

   

 

 

 

Average revenue per branch (in thousands)

   $ 256      $ 260   

Other Information:

    

Payday Loans:

    

Payday loan volume (in thousands)

   $ 598,203      $ 560,498   

Average loan (principal plus fee)

     379.86        384.66   

Average fees per loan

     57.53        59.15   

Average fee rate per $100

     17.85        18.17   

Installment Loans:

    

Installment loan volume (in thousands)

   $ 27,834      $ 38,759   

Average loan (principal)

     600.50        693.54   

Average term (days)

     192        234   

Income from Continuing Operations. For the nine months ended September 30, 2013, income from continuing operations was $4.2 million compared to $8.4 million for the same period in 2012. A discussion of the various components of income from continuing operations follows.

Revenues. The following table summarizes our revenues for nine months ended September 30, 2012 and 2013 and sets forth the percentage of total revenue for payday loans and the other services we provide.

 

     Nine Months Ended
September 30,
     Nine Months Ended
September 30,
 
     2012      2013      2012     2013  
     (in thousands)      (percentage of total revenues)  

Revenues

     

Payday loan fees

   $ 88,463       $ 83,245         76.8     71.0

Installment loan fees

     14,403         22,707         12.5     19.4

Credit service fees

     5,166         4,759         4.5     4.1

Check cashing fees

     2,480         2,175         2.2     1.9

Title loan fees

     2,133         676         1.9     0.6

Open-end credit fees

     662         1,742         0.6     1.5

Other fees

     1,861         1,882         1.5     1.5
  

 

 

    

 

 

    

 

 

   

 

 

 

Total

   $ 115,168       $ 117,186         100.0     100.0
  

 

 

    

 

 

    

 

 

   

 

 

 

 

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For the nine months ended September 30, 2013, revenues were $117.2 million, an increase of 1.7% from $115.2 million during the nine months ended September 30, 2012. The increase was due to higher fees and interest from our longer-term, higher-dollar installment products, which were introduced in early 2012, partially offset by reduced payday loan fees as a result of increased competition.

Revenues from our payday loan product represent our largest source of revenues and were approximately 71.0% of total revenues for the nine months ended September 30, 2013. With respect to payday loan volume, we originated approximately $560.5 million in loans during nine months ended September 30, 2013, which was a decrease of 6.3% from the $598.2 million during the same period in 2012. The average payday loan (including fee) totaled $384.66 during first nine months of 2013 versus $379.86 in comparable 2012. Average fees received from customers per loan increased from $57.53 during first nine months of 2012 to $59.15 during first nine months of 2013. In our Financial Services branches, our average fee rate per $100 for the first nine months of 2013 was $18.17 compared to $17.85 in 2012.

Our installment loan revenues increased $8.3 million, primarily as a result of the introduction of longer-term, higher-dollar loans distributed through our branch network and evaluated, underwritten and collected centrally in our corporate home office.

Revenues from credit service fees, check cashing, title loans and other sources totaled $11.2 million during first nine months of 2013, down approximately $1.1 million from $12.3 million during the same period in the prior year, generally reflecting reduced demand for the various products.

We anticipate our payday loan volumes and revenues in the U.S. will continue to remain soft for the majority of our branches during fourth quarter 2013 due to high unemployment rates, ongoing regulatory and legislative pressures and increasing competition from alternative short and intermediate term lending providers. We will continue to introduce our longer-term centrally approved installment loan products to customers in additional states, to the extent permitted by state laws and regulations. We believe there is a reasonable demand for these types of products and, as a result, expect growth in total installment revenues in 2013 and beyond.

Operating Expenses. Total operating expenses increased by $9.9 million, from $74.9 million during first nine months of 2012 to $84.8 million during first nine months of 2013. Total operating costs, exclusive of loan losses, increased from $51.0 million during first nine months of 2012 to $51.8 during first nine months of 2013. This increase was attributable to new marketing initiatives and higher bank-related charges.

The provision for losses increased from $23.9 for the nine months ended September 30, 2012 to $33.0 million for the nine months ended September 30, 2013. Our loss ratio was 20.8% during first nine months of 2012 versus 28.1% during first nine months of 2013. The increase in the loss ratio from 2012 to 2013 was primarily attributable to a higher rate of returned items in the current year versus prior year. The higher rate of returned items is primarily related to the introduction of electronic collateralization of loans (in lieu of checks), the seasoning of our newer, higher-dollar installment products and the prolonged economic recovery. Our charge-offs as a percentage of revenue were 48.3% during nine months ended September 30, 2013 compared to 38.6% during the same period in 2012. Our collections as a percentage of charge-offs were 45.1% during first nine months of 2013 compared to 48.5% during first nine months of 2012. In addition, we received cash of approximately $483,000 from the sale of certain payday loan receivables during nine months ended September 30, 2013 that had previously been written off compared to $457,000 during the same period in 2012.

Our loss ratio for the nine months ended September 30, 2013 was higher than historical averages, partly due to the introduction of new products and technology, as well as the delay during first quarter 2013 in tax return processing by the Internal Revenue Service (which we believe affected our customers’ cash flow planning). We expect the loss ratio in the fourth quarter of 2013 to skew modestly higher than historical averages given our continued emphasis on new products and implementation of technology to enhance the customer experience.

 

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Gross Profit. The following table summarizes our gross profit and gross margin (gross profit as a percentage of revenues) of each operating segment for the nine months ended September 30, 2012 and 2013.

 

     Gross Profit      Gross Margin %  

Operating Segment

   2012      2013      2012     2013  
     (in thousands)               

Financial Services

   $ 38,588       $ 31,484         35.4     28.1

E-Lending

     1,690         928         27.6     17.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Total

   $ 40,278       $ 32,412         35.0     27.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Gross profit was $32.4 million during nine months ended September 30, 2013 versus $40.3 million in the same period of the prior year. The decrease period-to-period was primarily attributable to revenue declines in our Financial Services segment and the increase in our provision for losses as discussed above.

Regional and Corporate Expenses. Regional and corporate expenses decreased from $24.4 million for the nine months ended September 30, 2012 to $22.4 million for the nine months ended September 30, 2013. The results for the nine months ended September 30, 2013, includes approximately $525,000 in severance and related costs in connection with a restructuring necessitated by declining loan volumes over the past few years as a result of shifting customer demand, the sluggish economy, regulatory changes and increasing competition in the short-term credit industry. The results for the nine months ended September 30, 2012, included a $739,000 gain resulting from the cash settlement of an expiring life insurance policy. Exclusive of the 2013 severance and related costs and the 2012 non-recurring gain, the decline in expenses period-to-period reflects reduced salaries and performance-based incentive compensation, as well as lower governmental affairs expenditures.

Interest Expense . Interest expense decreased by approximately $1.1 million from $2.1 million during nine months ended September 30, 2012 to $1.0 million during nine months ended September 30, 2013. The decline was a result of lower average debt balances.

Other Expense (Income), Net . We reported $597,000 of other expense during nine months ended September 30, 2013, compared to other income of $1.4 million in the same prior year period. This change reflects the current year losses arising from the recourse provision included in the fourth quarter 2012 agreement to sell the majority of our automobile loans receivable. The results for the nine months ended September 30, 2012 included the reversal of the liability that was recorded to estimate the fair value of the contingent supplemental earn-out payment in connection with our acquisition of Direct Credit in September 2011.

Income Tax Provision. The effective income tax rate for the nine months ended September 30, 2013 was 41.3% compared to 39.4% in the same period of the prior year. The higher rate reflects the effect of current year permanent tax items on reduced pretax earnings. We expect our effective tax rate for 2013 to be in the range of 40.0% to 42.0%.

Discontinued Operations. In 2012, we closed 20 branches that were not consolidated into nearby branches and we decided to close 38 branches during the first half of 2013. These branches are reported as discontinued operations in the Consolidated Statements of Operations and related disclosures in the accompanying notes for all periods presented.

In September 2013, we approved a plan to discontinue our automotive business. The operating environment for our automotive business has become increasingly challenging and operating results more volatile over the past several quarters, given the difficult general economic climate. In light of these circumstances, we elected to discontinue our automotive business in order to focus on our consumer lending operations in the U.S. and Canada. It is anticipated that the automotive business, including its customer receivables, inventories and other assets, will be sold or liquidated during fourth quarter 2013. Discontinued operations include the revenue and expenses which can be specifically identified with the automotive business, and excludes any allocation of general administrative corporate costs, except interest expense. Interest expense was allocated to the automotive business based on the amount of net funds advanced to the automotive business at our corporate cost of funds.

 

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Associated with this decision we recorded a non-cash loss of $2.6 million during third quarter 2013 on the expected disposal of the automotive business. This non-cash loss is included as a component of discontinued operations for the three and nine months ending September 30, 2013 in the Consolidated Statements of Operations. Approximately $1.9 million, of this charge is an estimated non-cash fair-value adjustment to customer loans receivable, reflecting the currently anticipated resale values of the loans receivable. In addition, we recorded a non-cash impairment charge related to a write-off of goodwill and intangible assets totaling $680,000. At this time, we cannot currently estimate future cash expenditures related to the disposal, although such amounts are expected to be relatively insignificant in relation to the total expected charges. We expect to continue operating the automotive business while seeking to sell it, or its individual assets.

Summarized financial information for discontinued operations during the three and nine months ended September 30, 2012 and 2013 is presented below (in thousands) :

 

     Three Months Ended     Nine Months Ended  
     September 30,     September 30,  
     2012     2013     2012     2013  

Total revenues

   $ 8,121      $ 4,631      $ 25,482      $ 13,175   

Operating expenses

     8,140        6,319        24,731        15,341   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit (loss)

     (19     (1,688     751        (2,166

Other, net

     (335     (1,006     (1,189     (2,424
  

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (354     (2,694     (438     (4,590

Income tax benefit

     162        1,021        389        1,739   
  

 

 

   

 

 

   

 

 

   

 

 

 

Loss from discontinued operations

   $ (192   $ (1,673   $ (49   $ (2,851
  

 

 

   

 

 

   

 

 

   

 

 

 

LIQUIDITY AND CAPITAL RESOURCES

Summary cash flow data is as follows (in thousands) :

 

     Nine Months Ended
September 30,
 
     2012     2013  

Cash flows provided by (used for):

    

Operating activities

   $ 10,805      $ 5,429   

Investing activities

     (485     (1,914

Financing activities

     (12,164     (3,445

Effect of exchange rate on cash and cash equivalents

     58        (59
  

 

 

   

 

 

 

Net increase (decrease) in cash and cash equivalents

     (1,786     11   

Cash and cash equivalents, beginning of year

     17,738        14,124   
  

 

 

   

 

 

 

Cash and cash equivalents, end of period

   $ 15,952      $ 14,135   
  

 

 

   

 

 

 

Cash Flow Discussion. Our primary source of liquidity is cash provided by operations. On September 30, 2011, we entered into an amended and restated credit agreement with a syndicate of banks that provides for a term loan of $32 million and a revolving line of credit (including provisions permitting the issuance of letters of credit and swingline loans) in the aggregate principal amount of up to $27 million. The credit facility matures on September 30, 2014. In connection with this refinancing transaction, we issued a total of $3 million in subordinated notes to our two largest shareholders. As of September 30, 2013, the balance of the revolving credit facility and the subordinated notes was $24.8 million and $3.2 million, respectively.

 

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The credit agreement contains financial covenants related to EBITDA (earnings before interest, provision for income taxes, depreciation and amortization and non-cash charges related to equity-based compensation), fixed charge coverage, leverage, total indebtedness, liquidity and maximum loss ratio. As of September 30, 2013, we were not in compliance with one of our financial covenants (minimum consolidated EBITDA) as set forth in the credit agreement. On November 12, 2013, we entered into an amendment to the credit agreement to (i) reduce the maximum amount available under the revolving credit facility from $27 million to $18 million; (ii) convert $9 million outstanding under the revolving credit agreement to a term loan to be repaid in four quarterly installments beginning December 31, 2013; (iii) eliminate the minimum consolidated EBITDA requirement through the term of the facility; (iv) allow for the sale of certain assets from our automobile business, which include certain receivables, automobile inventory, equipment and real estate, provided that the greater of $3 million or 50% of the net proceeds is used to reduce the outstanding principal balance of the new term loan; and (v) allow for an increase in subordinated debt. The amendment also prohibits the payment of dividends and repurchase of the Company’s common stock through the maturity of the facility on September 30, 2014.

Throughout the last several years, the capital and credit markets have been volatile, with fluctuating receptivity to lending based on underlying macroeconomic factors. In addition, the industry in which we operate is subject to legislative and regulatory scrutiny that credit providers may find more challenging than other industries, thereby affecting availability and pricing of credit. If the capital and credit markets experience volatility and the availability of funds remains limited, it is possible that our ability to access the capital and credit markets may be limited at a time when we would like or need to do so, which could have an impact on our ability to fund our operations, refinance maturing debt or react to changing economic and business conditions.

At this time, we believe that our available short-term and long-term capital resources are sufficient to fund our working capital requirements, scheduled debt payments, interest payments, capital expenditures, income tax obligations, and anticipated share repurchases for the foreseeable future. If cash flows from operations, cash resources or availability under the credit agreement fall below expectations, we may be forced to seek additional financing, restrict growth of the long-term installment loan product, reduce operating expenses, pursue the sale of certain assets or consider other alternatives designed to enhance liquidity.

Net cash provided by operating activities for the nine months ended September 30, 2013 was $5.4 million compared to $10.8 million during nine months ended September 30, 2012. The decline in net income period-to-period was offset by changes in working capital items, partly due to reductions in performance-based accruals in 2013 compared to 2012.

Investing activities for each period were as follows:

 

    Net cash used by investing activities for the nine months ended September 30, 2013 was $1.9 million which included $2.0 million for capital expenditures. The capital expenditures included $577,000 for renovations and technology upgrades to existing branches, $401,000 for technology and other furnishings at the corporate office and $114,000 to open five de novo branches.

 

    Net cash used by investing activities for the nine months ended September 30, 2012 was $485,000 which included $2.3 million in capital expenditures that was partially offset by proceeds of $739,000 from the settlement of a life insurance policy and a $1.1 million change in the restricted cash balance. The capital expenditures primarily included $906,000 for technology and other furnishings at the corporate office and $979,000 for technology improvements with respect to Direct Credit. The change in the restricted cash balance was a result of the payment of $1.9 million for a legal settlement in Missouri partially offset by an increase in amounts required to be held pursuant to state licensing requirements.

 

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Financing activities for each period were as follows:

 

    Net cash used for financing activities for the nine months ended September 30, 2013 was $3.5 million, which primarily consisted of $14.0 million in repayments of indebtedness under the revolving credit facility, $2.7 million in dividend payments to stockholders and $504,000 for the repurchase of 158,000 shares of common stock. These items were partially offset by proceeds received from the borrowing of $13.8 million under the revolving credit facility.

 

    Net cash used for financing activities for the nine months ended September 30, 2012 was $12.2 million, which primarily consisted of $21.8 million in repayments of indebtedness under the revolving credit facility, $17.2 million in repayments on the term loan, $2.7 million in dividend payments to stockholders and $792,000 for the repurchase of 213,000 shares of common stock. These items were partially offset by proceeds received from the borrowing of $30.2 million under the revolving credit facility.

The normal seasonality of our business results in a substantial decrease in loans receivable in the first quarter of each calendar year and a corresponding increase in cash or reduction of our revolving credit facility. Throughout the rest of the year, the loans receivable balance typically grows in accordance with increasing customer demand. This growth is funded either with operating cash or borrowings under the revolving credit facility.

Future Capital Requirements. We believe that our available cash, expected cash flow from operations, and borrowings available under our credit facility will be sufficient to fund our liquidity and capital expenditure requirements during 2013. Expected short-term uses of cash include funding of any increases in payday and installment loans, debt repayments, interest payments on outstanding debt, financing of new branch expansion and small acquisitions, if any, and development of an Internet lending platform in the United States.

We expect that the majority of our cash requirements will be satisfied through internally generated cash flows, with any shortfall being funded through borrowing under our revolving credit facility. If cash flows from operations, cash resources or availability under the credit agreement fall below expectations, we may be forced to seek additional financing, restrict growth of the long-term installment loan product, reduce operating expenses, pursue the sale of certain assets or consider other alternatives designed to enhance liquidity.

We believe that any acquisition-related capital requirements would be satisfied by draws on our current revolving credit facility, an additional term loan under an amended credit facility or a similar debt product. Our ability to pursue business opportunities may be more constrained than in previous years as the revolving portion of the credit agreement was reduced from $27 million to $18 million when we entered into an amendment to the credit agreement in November 2013.

In November 2008, our board of directors established a regular quarterly dividend of $0.05 per common share. In connection with the amendment to our credit agreement dated November 12, 2013, we are prohibited from paying any dividends through the maturity of the credit agreement on September 30, 2014.

Our board of directors has authorized us to repurchase up to $60 million of our common stock in the open market and through private purchases. The acquired shares may be used for corporate purposes, including shares issued to employees in stock-based compensation programs. As of September 30, 2013, we have repurchased a total of 5.8 million shares at a total cost of approximately $56.1 million, which leaves approximately $3.9 million that may yet be purchased under the current program, which expires June 30, 2015. In connection with the amendment to our credit agreement dated November 12, 2013, we are prohibited from repurchasing Company stock through the maturity of the credit agreement on September 30, 2014.

As part of our business strategy, we consider acquisitions and strategic business expansion opportunities from time to time. We believe our current cash position, the availability under the credit facility and our expected cash flow from operations should provide the capital needed to fund internal growth opportunities, assuming no material acquisitions in 2013.

 

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In response to changes in the overall market, over the past few years we have substantially reduced our branch expansion efforts. Since January 1, 2007, we have opened 51 branches with the majority (32) of those opened during 2007 and 2008. The capital costs of opening a de novo branch include leasehold improvements, signage, computer equipment and security systems, and the costs vary depending on the branch size, location and the services being offered. The average cost of capital expenditures for branches opened during 2007 and 2008 was approximately $44,000 per branch. Existing branches require minimal ongoing capital expenditure, with the majority of any expenditure related to discretionary renovation or relocation projects.

On September 30, 2011, we acquired Direct Credit. Historically, the operations of Direct Credit have generated sufficient cash flows to fund its growth. In connection with growth plans as a result of the acquisition, it is anticipated that Direct Credit may require capital to maximize market opportunities. Pursuant to the credit agreement, we may provide up to $3.0 million in working capital financing to support this growth. As we intend to indefinitely reinvest the earnings of our foreign affiliates, those earnings will not be available for repatriation.

In 2012, we introduced new installment loan products (signature loans and auto equity loans) to meet high customer demand for longer-term loan options. These new products are higher-dollar and longer-term installment loans that are centrally underwritten and distributed through our existing branch network. The signature loans carry a maximum advance amount of approximately $3,000 and a term of 6 to 36 months. Auto equity loans, which are higher-dollar, multi-pay first lien title loans, carry a maximum advance amount of $15,000 and a term of 12 months to 48 months. The growth and acceptance of these products by our customers has exceeded our expectations. In 2014, we plan to offer these products to customers in additional states, to the extent permitted by state laws and regulations. As these products progress, we will evaluate the capital requirements needed as these products are cash flow negative in the early stages due to the long term nature of the products.

Concentration of Risk . Our short-term lending branches located in the states of Missouri, California and Kansas represented approximately 24%, 17% and 5%, respectively, of total revenues for the nine months ended September 30, 2013. Our short-term lending branches located in the states of Missouri, California, Kansas, New Mexico and Illinois represented approximately 34%, 16%, 7%, 5% and 5%, respectively, of total gross profit for the nine months ended September 30, 2013. To the extent that laws and regulations are passed that affect our ability to offer loans or the manner in which we offer loans in any one of those states, our financial position, results of operations and cash flows could be adversely affected. In recent years, we have experienced several negative effects resulting from law changes, for example:

 

    The Arizona payday loan statutory authority expired by its terms on June 30, 2010, and the expiration of this law had a significant adverse effect on the revenues and profitability of our Arizona branches. For the year ended December 31, 2011, revenues and gross profit from our Arizona branches declined by $1.5 million and $1.4 million respectively, from the same period in the prior year. Prior to the expiration of the Arizona payday loan law, branches in Arizona accounted for more than 5% of our revenues and gross profits.

 

    In March 2011, a new payday law became effective in Illinois that imposes customer usage restrictions that has negatively impacted revenues and profitability. This type of customer restriction, when passed in other states such as Washington, South Carolina and Kentucky, has resulted in a 30% to 60% decline in annual revenues and a more significant decline in gross profit, depending on the types of alternative products that competitors may offer within the state. The Illinois law provided for an overlap of the previous lending approach with loans issued under the new law for a period of one year, which extended the time period over which the negative effects of the new law occurred. During 2011, our revenues declined by $2.4 million and our gross profit declined by $2.2 million. In 2012, our revenues and gross profit from Illinois declined by $2.0 million and $1.8 million, respectively. Revenues and gross profit in Illinois have improved in 2013 over 2012, but will not return to levels experienced prior to the change in law.

 

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There was an effort in Missouri to place a voter initiative on the statewide ballot in November 2012, which was intended to preclude any lending in the state with an annual rate over 36%. The supporters of the voter initiative did not submit a sufficient number of valid signatures to place the initiative on the ballot in November 2012. However, a similar initiative was submitted to the Missouri Secretary of State in December 2012 for inclusion on the November 2014 ballot subject to the proponents submitting the required number of valid signatures in support of the initiative.

Seasonality

Our Financial Services and E-Lending businesses are seasonal due to fluctuating demand for short-term loans during the year. Historically, we have experienced our highest demand for short-term loans in January and in the fourth calendar quarter. As a result, to the extent that internally generated cash flows are not sufficient to fund the growth in loans receivable, fourth quarter and the month of January are the most likely periods of time for utilization or increase in borrowings under our credit facility. Due to the receipt by customers of their income tax refunds, demand for short-term loans has historically declined in the balance of the first quarter of each calendar year and the first month of the second quarter. Accordingly, this period is typically when any outstanding borrowings under the credit facility would be repaid (exclusive of any other capital-usage activity, such as acquisitions, significant stock repurchases, etc.). Our loss ratio historically fluctuates with these changes in short-term loan demand, with a higher loss ratio in the second and third quarters of each calendar year and a lower loss ratio in the first and fourth quarters of each calendar year. During mid-second quarter through third quarter, periodic utilization of our credit facility is not unusual, based on the level of loan losses and other capital-usage activities. Due to the seasonality of our business, results of operations for any quarter are not necessarily indicative of the results of operations that may be achieved for the full year.

Off-Balance Sheet Arrangements

In September 2005, we began operating through a subsidiary as a CSO in our Texas branches. As a CSO, we act as a credit services organization on behalf of consumers in accordance with Texas laws. We charge the consumer a fee for arranging for an unrelated third-party lender to make a loan to the consumer and for providing related services to the consumer, including a guarantee of the consumer’s obligation to the third-party lender. We also service the loan for the lender. We are not involved in the loan approval process or in determining the loan approval procedures or criteria, and we do not acquire or own any participation interest in the loans. Consequently, loans made by the lender will not be included in our loans receivable balance and will not be reflected in the Consolidated Balance Sheets. Under the agreement with the current lender, however, we absorb all risk of loss through our guarantee of the consumer’s loan from the lender. As of December 31, 2012 and September 30, 2013, the consumers had total loans outstanding with the lender of approximately $2.6 million and $1.9 million, respectively. Because of the economic exposure for potential losses related to the guarantee of these loans, we record a payable at fair value to reflect the anticipated losses related to uncollected loans. The balance of the liability for estimated losses reported in accrued liabilities was $100,000 as of December 31, 2012 and $220,000 as of September 30, 2013. The following table summarizes the activity in the CSO liability ( in thousands ):

 

     Three Months Ended     Nine Months Ended  
     September 30,     September 30,  

Allowance for loan losses

   2012     2013     2012     2013  

Balance, beginning of period

   $ 60      $ 160      $ 90      $ 100   

Charge-offs

     (879     (914     (2,393     (2,356

Recoveries

     215        105        699        434   

Provision for losses

     684        869        1,684        2,042   
  

 

 

   

 

 

   

 

 

   

 

 

 

Balance, end of period

   $ 80      $ 220      $ 80      $ 220   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

We have had no significant changes in our Quantitative and Qualitative Disclosures About Market Risk from that previously reported in our Annual Report on Form 10-K for the year ended December 31, 2012.

 

Item 4. Controls and Procedures

We maintain a system of disclosure controls and procedures that are designed to provide reasonable assurance that information, which is required to be timely disclosed, is accumulated and communicated to management in a timely fashion. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Our Chief Executive Officer and Chief Financial Officer, after evaluating the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) of the Securities Exchange Act of 1934, as amended (the Exchange Act) as of the end of the period covered by this report, have concluded that our disclosure controls and procedures are effective to provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure and are effective to provide reasonable assurance that such information is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms.

Our internal control over financial reporting (as defined in Exchange Act Rule 13a-15(f)) is designed to provide reasonable assurances regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. There were no changes in our internal control over financial reporting that occurred during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. However, because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within the Company have been detected.

PART II - OTHER INFORMATION

 

Item 1. Legal Proceedings

There have been no material developments in the third quarter 2013 in any cases material to the Company as reported in our 2012 Annual Report on Form 10-K.

 

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Issuer Purchases of Equity Securities. The following table sets forth certain information about the shares of common stock we repurchased during the third quarter 2013.

 

Period

   Total
Number of
Shares
Purchased
     Average
Price Paid
Per Share
     Total Number
of Shares
Purchased as
Part of Publicly
Announced
Program
     Maximum
Approximate
Dollar Value of
Shares that May
Yet Be Purchased
Under the
Program
 

July 1 – July 31

     —         $ —           —         $ 3,947,187   

August 1 – August 31

     7,860         2.53         7,860         3,927,301   

September 1 – September 30

     20,879         2.51         20,879         3,874,895   
  

 

 

    

 

 

    

 

 

    

 

 

 

Total

     28,739       $ 2.52         28,739       $ 3,874,895   
  

 

 

    

 

 

    

 

 

    

 

 

 

 

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On May 21, 2013, our board of directors extended our common stock repurchase program through June 30, 2015. The board of directors has previously authorized us to repurchase up to $60 million of our common stock in the open market and through private purchases. As of September 30, 2013, we have repurchased 5.8 million shares at a total cost of approximately $56.1 million, which leaves approximately $3.9 million that may yet be purchased under the current program. In connection with the amendment to our credit agreement dated November 12, 2013, we are prohibited from repurchasing Company stock through the maturity of the credit agreement on September 30, 2014.

 

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Item 6. Exhibits

 

  10.1    Third Amendment Agreement (to Credit Agreement) dated November 12, 2013 amount QC Holdings, Inc., U.S. Bank National Association, as Agent and Arranger, and the Lenders that are party thereto.
  31.1    Certification of Chief Executive Officer under Rule 13-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
  31.2    Certification of Chief Financial Officer under Rule 13-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
  32.1    Certification of Chief Executive Officer pursuant to Section 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
  32.2    Certification of Chief Financial Officer pursuant to Section 18 U.S.C Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101    The following information from the QC Holdings, Inc. quarterly report on Form 10-Q for the quarter ended September 30, 2013, formatted in Extensible Business Reporting Language (XBRL): (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Operations, (iii) Consolidated Statements of Comprehensive Income, (iv) Consolidated Statements of Cash Flows, (v) Consolidated Statement of Stockholders’ Equity, and (vi) related Notes to the Consolidated Financial Statements, tagged in detail.

 

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized and in the capacities indicated on November 13, 2013.

 

QC Holdings, Inc.

/s/    Darrin J. Andersen        

Darrin J. Andersen
President and Chief Executive Officer

/s/    Douglas E. Nickerson        

Douglas E. Nickerson
Chief Financial Officer
(Principal Financial and Accounting Officer)

 

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