Brookside's U.S. Voice & Data Subsidiary Secures Communication Technology Agreement With Payment Alliance International
July 22 2010 - 7:00AM
Marketwired
Brookside Technology Holdings Corp.
("Brookside" or the "Company") (OTCBB: BKSD)
U.S.
Voice & Data subsidiary is pleased to announce that it has
secured a contract with
Payment Alliance
International (PAI) to implement new communications
technologies for its four PAI Operating Centers in the United
States. This decision comes after several months of identifying
business opportunities within the Company's existing systems,
researching available options, and ultimately choosing a networked
system of
NEC platforms to serve centers in
Louisville, KY,
W. Palm
Beach, FL,
Billings, MT and
Jackson, MS populated by
260
employees and servicing in excess of
80,000
customers.
PAI, the world's largest ATM Management
Services company looked to address numerous issues including:
disparate phone systems at each remote location, three separate
contact centers with limited contact center applications, no
failover option or survivability in the event of failure, and
increasing operating costs for outdated technology.
"U.S. Voice & Data, NEC, and Zeacom worked as a team to
address each one of PAI's concerns," commented Brookside President,
George Pacinelli. "As a result of these efforts, PAI will now enjoy
a multitude of benefits including, but not limited to: 'single
image' system, extension to extension dialing across their
enterprise, (eliminating long distance calling charges between
locations), centralized voice mail / unified messaging platform,
routing of calls to personnel based on skill sets; reporting on the
efficiency and productivity of the handling of calls, faxes,
emails, and chat sessions and a communications system that is
completely survivable in the case of an outage at or between
locations."
"Working with USV&D and NEC on this new communication
solution will not only drastically reduce overall monthly spending,
but it will assuredly make the entire company more efficient, give
managers better information, and provide access to applications to
significantly improve customer service and increase sales," said
Gregory Sahrmann, COO of Payment Alliance International. Mr.
Sahrmann continued, "Furthermore, the flexibility and scalability
offered by the new NEC platform will more than accommodate the
significant growth that PAI foresees in the near future. Simply
put, we're thrilled to now have the opportunity to experience what
US Voice and Data refers to as 'Telefficiency™.'"
About Brookside Technology Holdings Corp.
Brookside Technology Holdings Corp., through its subsidiary
companies Standard Tel Networks LLC, US Voice & Data LLC and
Brookside Technology Partners, Inc operates with offices throughout
California, Kentucky, Indiana and Texas and is a leading provider of voice and data
convergent communications, video and Web conferencing, access
control, security and surveillance. Specializing in analyzing,
designing, selling, and implementation, Brookside offers a unique
portfolio of products and services that solve today's
telecommunications challenges by combining technology, business,
and financial solutions. Brookside's customers include both
commercial and state/government organizations of all types and
sizes throughout the United States. The Company seeks to grow
organically and through the acquisition of complementary businesses
looking to capitalize on the highly specialized growth market of
providing turnkey converged voice and data solutions. With a proven
track record of acquiring profitable businesses at attractive
valuations, Brookside plans to leverage its expanding capabilities
and combined customer bases of its portfolio companies. Additional
information on the company can be found at www.brooksideus.com.
Investor Relations Contact: Nick Salerno ANA Consulting,
LLC (813) 787-0760 Media Relations Contact: Ben Rizzo
Brookside V.P. of Marketing (727) 535-2151, ext. 7216
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