MONTREAL, April 3, 2017 /CNW/ - Intact Insurance and
belairdirect customers in Montreal
can now experience a simpler, faster and more convenient auto
claims process with the launch of a new Intact Service
CentreTM. This Service Centre is the fourth to open in
Canada; the first opened in
Calgary last year, followed by
Ottawa and Toronto.
Once at the Intact Service Centre, the customer is able to drop
off the damaged vehicle and leave in a rental vehicle, while Intact
Insurance or belairdirect makes arrangements to get the vehicle
appraised, repaired and cleaned. The drop-off process takes
approximately 30 minutes. As soon as the vehicle is fixed, the
customer picks it up and returns the rental vehicle. There is no
need to wait for a repair date, go to a repair shop, or arrange a
rental car.
"We know accidents are stressful events. With the Intact Service
Centres, we want to reduce that stress by simplifying the repair
and claims process, so customers can get back on track as soon as
possible" said France St-Louis,
Deputy Senior Vice President, Claims (Quebec).
Over 5,000 customers have been served since the launch of the
first Intact Service Centre, each one of them benefiting from
repair and rental convenience, and a faster claims experience.
"So far, we have received great feedback from our customers in
Ontario, and Alberta. Thanks to this innovative one-stop
Service Centre model, we are improving the customer experience,
streamlining our processes and enhancing repair quality," added
St-Louis.
About Intact Financial Corporation
Intact Financial
Corporation (TSX: IFC) is the largest provider of property and
casualty (P&C) insurance in Canada with over $8.0
billion in annual premiums. Supported by over 12,000
employees, the Company insures more than five million individuals
and businesses through its insurance subsidiaries and is the
largest private sector provider of P&C insurance in
British Columbia, Alberta, Ontario, Québec, Nova Scotia and Newfoundland & Labrador. The Company
distributes insurance under the Intact Insurance brand through a
wide network of brokers, including its wholly owned subsidiary,
BrokerLink, and directly to consumers through belairdirect.
SOURCE Intact Financial Corporation