Dayforce Research: Managers Key to Conquering Complexity Crisis Facing Frontline Workforce
July 09 2024 - 8:00AM
Dayforce, Inc. (NYSE: DAY; TSX: DAY), a global human capital
management (HCM) leader that makes work life better, today released
a report, Conquering the Frontline Manager Complexity Crisis, that
revealed alignment between frontline workers and managers, but a
disconnect with executives at the helm of their organizations.
Findings show misalignment across a range of critical business
challenges, including workforce planning, pay, labor shortages and
skills gaps, workforce compliance, and culture and connection.
With an estimated 70-80% of the workforce not sitting behind a
desk¹, this new research dives into the frontline worker experience
to help executives gain insights to better support managers,
improve efficiencies, and build trust and loyalty with workers.
Conducted by Hanover Research and surveying 6,935 workers,
managers, and executives in industries with frontline workers, the
findings point to an opportunity to help mitigate frontline risks –
including high turnover, avoidable costs, and negative customer
experiences – by enabling managers to help solve these
challenges.
“Whether it’s workers, managers, or executives – it’s clear that
people at all levels of a frontline-focused organization feel the
pain of the growing complexity crisis, with each group experiencing
it differently,” said Justine Janssen, Chief Strategy Officer,
Dayforce, Inc. “The key to closing the gap is empowering managers
with the data, tools, and executive support needed to drive better
decision making, increased efficiencies, lower turnover, and
optimized performance. This can also help align senior leadership
and workers by increasing visibility into the everyday reality of
frontline workers and making their work lives better.”
The report identified five key areas of opportunity for
organizations to better support managers and improve the overall
performance of their frontline workforce:
- Support Workforce Planning: As a major driver
of turnover, scheduling is a big issue for organizations. Our
research found that 89% of managers and 86% of workers said they
are likely to leave their current job for a role with a better
schedule. Managers need leadership buy-in and support to improve
schedule flexibility for workers – and for themselves too.
- Democratize Data to Make Competitive Pay
Decisions: With the rising cost of living, compensation
has an outsized impact on turnover. The research found that while
most executives (88%) feel they have the data they need to make
competitive compensation decisions, managers don’t feel as
confident (72%). Organizations should give managers the information
they need to make compensation decisions that help reduce turnover,
improve recruitment, and continuously focus on fair pay as a
fundamental element of the employer/employee relationship.
- Tackle Labor Shortages and Skills Gaps: Help
managers optimize their current workforce by prioritizing internal
mobility and creating personalized career paths. The research found
65% of workers surveyed want to advance in their company, but they
will need to be supported with skills development opportunities to
do so.
- Invest in Workforce Compliance: Nearly all
(92%) executives surveyed said their organization has compliance
challenges, and 42% of managers agreed that workforce compliance
has become harder over the past two years. Organizations should
leverage technology that makes compliance easier to manage and
saves time for managers, so they can focus more on people.
- Lean in with Executive Support to Build Culture and
Connection: According to the report, 90% of executives
said they feel a moderate or high degree of connection to their
employer, compared to just 72% of frontline workers. The employee
experience is no longer just a manager’s responsibility, executives
must also engage with and listen to workers to help minimize labor
shortages that disrupt business continuity.
Additional Information
- Download the report: Conquering the Frontline Manager
Complexity Crisis
- Read the blog: New research: Managers can unlock the value of
your frontline workforce
¹ 43% of Deskless Workers Are Looking For a New Job, BCG,
2022
Survey MethodologyThis survey was conducted
online by Hanover Research from April 1, 2024 to May 3, 2024. The
study includes responses from 6,935 workers, managers, and
executives from 16 different industries with frontline workers in
Australia, Canada, Germany, Malaysia, New Zealand, Singapore, the
United Kingdom, and the United States.
About Dayforce Dayforce makes work life better.
Everything we do as a global leader in HCM technology is focused on
improving work for thousands of customers and millions of employees
around the world. Our single, global people platform for HR,
payroll, talent, workforce management, and benefits equips Dayforce
customers to unlock their full workforce potential and operate with
confidence. To learn how Dayforce helps create quantifiable value
for organizations of all sizes and industries,
visit dayforce.com.
Media Contact Nick de
Passnick.depass@dayforce.com
Ceridian HCM (TSX:DAY)
Historical Stock Chart
From Jul 2024 to Aug 2024
Ceridian HCM (TSX:DAY)
Historical Stock Chart
From Aug 2023 to Aug 2024