WNS Named a Market Leader in HFS Research First CX Service Providers Horizon Report
May 03 2024 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
digital-led Business Process Management (BPM) solutions, has been
recognized as a Market Leader (Horizon 3) in HFS Research’s
inaugural HFS Horizons Report: Customer Experience Service
Providers, 2024.
According to HFS, ‘Market Leaders’ possess the ability to drive
a OneEcosystem™ synergy via collaboration to create completely new
sources of value. These providers provide strategy and execution
capabilities at scale, and deliver well-rounded solutions combining
talent, domain, technology, data, and change. WNS was one of only 6
firms named to the ‘Horizon 3’ level out of 22 providers
evaluated.
WNS was described in the HFS report as “an industry-focused CX
services innovator,” delivering transformative experiences,
emphasizing digital and analytics. The company was cited for its
industry expertise including proprietary industry-focused IP and
its ability co-create consulting-led, end-to-end digital CX
strategies. HFS also noted WNS’ industry-first digital CX model,
WNS EXPIRIUS, which is now enriched with GenAI LLMs (large language
models). In addition, the HFS report highlights WNS’ recent
strategic acquisitions as having strengthened its capabilities
across analytics, technology, and servicing.
“We are delighted to be recognized as a Market Leader by HFS
Research. In a rapidly changing business environment, we continue
to unlock incremental value for our clients by transforming CX
operations to deliver cost efficiencies, brand differentiation, and
new revenue streams. To do this, we leverage our deep domain
expertise, advanced analytics capabilities, and Gen AI-powered
proprietary technology and servicing capabilities,” said Keshav R.
Murugesh, Group CEO, WNS.
“WNS was placed as a Horizon 3 Market Leader in our inaugural CX
Service Providers Horizon report for its industry expertise,
investments in technology, and analytics capabilities,” said
Melissa O’Brien, Executive Research Leader, HFS Research. “It has
developed a proprietary framework called EXPIRIUS, which leverages
LLMs for developing industry-specific solutions. Clients of WNS are
complimentary of the firm’s flexibility and collaborative
approach.”
WNS EXPIRIUS is a unique Customer Experience (CX) solution
integrating human-assisted design and domain expertise with
Artificial Intelligence (AI)-driven conversational insights and CX
consulting-led strategies to create a holistic digital customer
experience. The offering has been further enriched with Large
Language Models (LLM) to deliver superior value across the entire
CX value chain.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 600
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of March 31, 2024, WNS had 60,125
professionals across 65 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, Malaysia, the
Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the
United Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20240430808359/en/
Investors: David Mackey EVP–Finance & Head of
Investor Relations WNS (Holdings) Limited +1 (646) 908-2615
david.mackey@wns.com
Media: Archana Raghuram EVP & Global
Head–Marketing & Communications WNS (Holdings) Limited +91 (22)
4095 2397 archana.raghuram@wns.com; pr@wns.com
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