Multi-Location Podiatric Practice Uses Weave to Increase Reviews by Over 400%
February 02 2023 - 10:00AM
Business Wire
Weave Unify helped Advanced Foot and Ankle’s 13
offices streamline operations & grow the business
Weave (NYSE: WEAV), the all-in-one customer communications and
engagement platform for small- and medium-sized businesses, today
announced that Advanced Foot & Ankle Center, the premier
podiatry provider in Utah, has received over 1,900 Google reviews
across their 13 offices since switching to Weave Unify while
maintaining a 4.9/5 star rating. The increase in reviews has helped
solidify Advanced Foot and Ankle Center as a leading and visible
local provider, driving practice growth.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20230202005202/en/
(Graphic: Business Wire)
Advanced Foot and Ankle Center was looking for an all-in-one
patient engagement software that would help them modernize their
business to keep up with growth and continue scaling their patient
base. Before becoming a Weave customer, Advanced Foot and Ankle
Center’s technology decision-maker Shawn Thompson had pinpointed a
key problem plaguing office staff as they grew and added locations
– their phones never stopped ringing.
Using Weave’s Missed-Call Text, staff were able to start a
conversation with every patient, regardless of how busy the office
phones were, sending automated text messages when calls were
missed. At the same time, they grew their patient base by driving
1,900 Google Reviews through automated text messages to each
patient immediately after appointments.
“Weave has helped jumpstart and boost our Google reviews in a
pretty big way,” Thompson said. “Before Weave, at our busiest
office we had about 20-30 Google reviews, and being able to
automate our review requests with Weave we are now sitting at 372
Google reviews with a 4.9/5 star rating just for that location. We
have gotten a lot more patients because of those reviews and we are
beating all of our competition because of the sheer number of
reviews.”
Advanced Foot and Ankle Center has 13 offices across Utah. They
are now able to communicate with more patients than ever with
Weave’s Missed-Call Text feature. Even when their phone lines are
completely busy, both potential and returning patients are sent
text messages as soon as they reach an office's voicemail and can
start communicating with staff immediately.
“More and more multi-location practices are turning to Weave to
help their business attract, retain and engage more patients,” said
Brett White, Weave’s CEO. “We are thrilled about the growth that
the Advanced Foot and Ankle Center offices have experienced while
using our multi-location platform, Weave Unify, and we’re committed
to helping more multi-location healthcare practices drive better
patient experience with streamlined operations.”
Weave was named a Leader in G2’s 2023 Winter Report for Patient
Relationship Management and Patient Engagement Software and the
Best SMB Customer Relationship Management system by the Martech
Breakthrough Awards. To learn more about Weave visit
https://www.getweave.com/newsroom/.
About Weave
Weave is the all-in-one customer communications and engagement
platform for small- and medium-sized businesses. From the first
phone call to the final invoice and every touchpoint in between,
Weave connects the entire customer journey. Weave’s software
solutions transform how local businesses attract, communicate with
and engage customers to grow their business. Weave has set the bar
for Utah startup achievement & work culture. In the past year,
Weave has been named a member of the Forbes Cloud 100, a Certified
Great Place to Work, and a G2 leader in Patient Engagement,
Optometry, Dental Practice Management and Patient Relationship
Management software. To learn more, visit
www.getweave.com/newsroom/
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230202005202/en/
Kali Geldis Sr. Director of Communications, Weave
pr@getweave.com
Weave Communications (NYSE:WEAV)
Historical Stock Chart
From Jun 2024 to Jul 2024
Weave Communications (NYSE:WEAV)
Historical Stock Chart
From Jul 2023 to Jul 2024