TDCX, Inc. (“TDCX” or the “Company”) (NYSE: TDCX), a high-growth
digital customer experience (CX) solutions provider for technology
and blue-chip companies, continues its expansion path with a new
office in Iloilo in the Philippines. This is TDCX’s sixth campus in
the Philippines and strengthens the company’s capacity to serve
Global English end-markets, such as North America, United Kingdom,
Ireland, Australia and New Zealand.
The outsourced CX services market outside of Southeast Asia is
expected to grow to US$86.3 billion by 20251. With the expanded
operations in the Philippines, TDCX will meet the increasing demand
for CX services. TDCX has signed on 25 new clients since January
2022, including a leading regional airline and one of Southeast
Asia’s largest integrated car e-commerce platforms.
Ms Eliza Acuña, Vice President for Business Strategy, TDCX
Philippines, said, “As economies around the world recover from the
effects of the pandemic and grapple with the current economic
uncertainties, we are seeing increased demand for outsourced
customer experience services. This is due, in part, to our ability
to deliver superior customer experiences and to drive sales
quickly, efficiently and cost-effectively for our clients. In the
second quarter of this year, our total revenue across the Group was
US$116.6 million, up 23.3% year-on-year2.
“The Philippines is known for its outsourcing capabilities and
is an important node in TDCX’s network. Their highly skilled
workforce coupled with a hospitable culture make the country a
hotspot for us to hire the talent we need to resolve increasingly
complex customer issues. Our new office in Iloilo will supplement
our Manila and Cebu operations and create more job opportunities
locally.”
TDCX opened its Manila office in 2014 and its Cebu office in
2019. Since the opening of the Cebu office, TDCX has almost doubled
its staff strength in the Philippines.
TDCX’s Iloilo office a gateway into Philippines’ upcoming
innovation hub
Iloilo is anticipated to be an innovation hub by 20303. TDCX’s
strategic expansion into Iloilo enables it to entrench itself in
the local innovation ecosystem and work with other stakeholders to
enhance the outsourced customer experience industry’s
competitiveness on the global stage.
Ms Acuña said, “The outsourced customer experience industry is
increasingly important in the growing digital economy. As consumers
live more of their lives online, their experience becomes a more
significant factor in brand preference and loyalty. Hence, this is
a very exciting time for our industry and our people. With our
positive work environment, attractive client roster and interesting
and fulfilling work, we look forward to growing with our people and
equipping them with future-ready skills that will help them stay
competitive in the new economy.”
New economy jobs are emerging professions that reflect the
continuing importance of human interaction, according to a report
by the World Economic Forum4. The report also states that demand
for both “digital” and “human” factors in the professions of
tomorrow is driving greater demand for roles such as customer
success specialists.
To equip its people with the skills for new economy jobs, TDCX
provides a wide variety of training programs through a mix of
structured and unstructured learning environments.
TDCX’s online learning and training programs known as "Flash
Coach" and "Flash Learn" provide employees with access to training
virtually and on-demand. In addition to job-specific training,
employees also receive training in critical thinking,
problem-solving and agility. These are among the top skills that
are needed by 2025 as identified by the World Economic Forum.
Employees are empowered to complete the modules at their own
pace while managing their day-to-day responsibilities. The training
content is continually refreshed based on analytics from the
platform.
In addition, TDCX provides employees access to leadership
programs such as Dale Carnegie training and online tools such as
LinkedIn Learning so that they may voluntarily gain new skills.
TDCX’s Iloilo campus is located at Robinsons Cybergate Iloilo
Tower 1 in Pavia.
About TDCX
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, home
sharing and travel, digital advertising and social media, streaming
and e-commerce. TDCX’s expertise and strong footprint in Asia has
made it a trusted partner for clients, particularly high-growth,
new economy companies, looking to tap the region’s growth
potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 17,000 employees across 26 campuses
globally, specifically Singapore, Malaysia, Thailand, Philippines,
Mainland China, Hong Kong, South Korea, Japan, India, Romania,
Spain and Colombia. For more information, please visit
www.tdcx.com.
1 According to Frost & Sullivan 2 Information on TDCX’s
latest financial results is on investors.tdcx.com. 3 Innovate
Iloilo 2030, an initiative by the Department of Science and
Technology, Global Shapers Iloilo, and Iloilo stakeholders and
business groups. More info: http://innovateiloilo.com/ 4 Source:
Jobs of Tomorrow: Mapping Opportunity in the New Economy, World
Economic Forum.
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version on businesswire.com: https://www.businesswire.com/news/home/20220928005490/en/
Eunice Seow, eunice.seow@tdcx.com
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