Seal Affirms that Health Care Provider Organizations’ Data Meet Scientifically-Rigorous Standards

Press Ganey (NYSE: PGND) today introduced the transparency Seal of Integrity, which will be used to assure providers, physicians and patients that patient experience data are scientifically rigorous and objectively presented using a standardized rating system. The Seal of Integrity will help consumers confidently assess provider performance, helping to ensure community trust and a reliable understanding of the quality of care being delivered by an organization’s physicians.

“As more and more patients turn to online physician ratings when selecting a provider, we are seeing health care organizations implementing strategies to ensure that the ratings available are objective, standardized evaluations of the patient experience,” said Patrick T. Ryan, CEO, Press Ganey. “The critical foundation of a successful transparency program is robust data capture, and Press Ganey is committed to delivering an accurate representation of provider performance. When health care consumers see the Seal of Integrity, they will know they are looking at a reliable review of that provider – empowering them to make informed decisions about where to seek care.”

Patient experience transparency efforts allow organizations to drive rapid performance improvement, enhance brand equity and advance their market position. To receive recognition with the Seal of Integrity, data published by organizations must meet scientifically-rigorous standards and be certified to reflect the following requirements:

  • Reliability score of 0.97 for star rating measure
  • Compliance with one standardized star rating system
  • Assurance of 30 or more survey returns per physician
  • Commitment to reporting every survey response
  • Posting of all comments, suppressing only those with privacy or libelous information

The Seal of Integrity will assure consumers of the rigor of the data and analytics that form the basis of the physician ratings. Based on one of the industry’s largest, privately-held databases of patient experience survey responses, Press Ganey’s rating methodology consists of provider-oriented questions to capture the consumer perspective of the patient experience. We believe objectively representing physician performance in this way provides a level of trust and reliability not available through other sources and protects the integrity of transparency data to ensure reliability and consistency of consumer oriented physician (star) ratings.

About Press Ganey Associates, Inc.

Press Ganey (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities, including 62% of U.S. acute care hospitals, 81% of U.S. acute care hospitals with more than 100 beds and 73% of U.S. medical practices with more than 50 physicians.

Aria Marketing for Press GaneyKristen Berry, 617-332-9999 x238kberry@ariamarketing.com

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